Html as text

odedp · 17 Dec 2009, 08:56 PM

Runbox 5 Enhanced:
Somehow HTML messges are displayed as text in my inbox folder.
Folder's preference "show HTML version" is marked.
Am I missing something?

Oded

laverton · 22 Dec 2009, 05:54 PM

Hi Oded,

I can see in our database that your "Inbox" folder is tagged with "show_html", so messages in "Inbox" should indeed display as html as long as they have an html part.

But I also see that you have a few folders that are not tagged with "show_html". Can you double-check that you are looking at messages in a folder with "Show html version" and that the messages have a html body?
If so, I will investigate the problem further.

Regards,
Christian

odedp · 22 Dec 2009, 06:45 PM

Quote:

Originally Posted by laverton

Hi Oded,

I can see in our database that your "Inbox" folder is tagged with "show_html", so messages in "Inbox" should indeed display as html as long as they have an html part.

But I also see that you have a few folders that are not tagged with "show_html". Can you double-check that you are looking at messages in a folder with "Show html version" and that the messages have a html body?
If so, I will investigate the problem further.

Regards,
Christian

Christian,
I've just composed (using runbox 5 enhanced) an HTML message (subject: html test) and sent it to myself. I've used font size 7 underlined.
My inbox shows this messge in plain text.
Same goes for my "sent" folder.

Thanks,
Oded.

laverton · 22 Dec 2009, 11:08 PM

Try again now, it should work better!

I had to do a bit of debugging to find the problem. It turns out that your message was displayed as HTML, but with most of the CSS filtered out (eg. <span style="text-decoration: underline"> became <span style="">).

odedp · 23 Dec 2009, 02:23 AM

Quote:

Originally Posted by laverton

Try again now, it should work better!

I had to do a bit of debugging to find the problem. It turns out that your message was displayed as HTML, but with most of the CSS filtered out (eg. <span style="text-decoration: underline"> became <span style="">).

Yep, it works better

Thank you,
Oded.

odedp · 15 Feb 2011, 07:02 PM

This isn't working again...

HTML messages (displayed correctly) which are forwarded to myself are displayed as text ones (namely the new received message).
Preferences are configured correctly.
Can someone help please?

Thanks,
Oded.

EDIT: So I've made this test: I've composed an HTML message writing just my name in a big red bold underlined font and sent it to myself.
I've opened the received message and it was displayed flawlessly!!
Then I've forwarded the message to myself (without changing anything) and this time the received message was displayed as text.
Doing exactly the same test with another email account worked flawlessly.
I can't figure out what is wrong

odedp · 20 Feb 2011, 02:55 PM

Am I the only one having this problem???
Can someone help please?

Geir · 20 Feb 2011, 11:39 PM

Hi Oded,

We've recently made some changes to HTML message handling to improve formatting when forwarding such messages. This might have had some side effects so we'll have another look at it!

- Geir

odedp · 21 Feb 2011, 01:35 AM

Quote:

Originally Posted by Geir

Hi Oded,

We've recently made some changes to HTML message handling to improve formatting when forwarding such messages. This might have had some side effects so we'll have another look at it!

- Geir

Thanks Geir

Looking forward to hearing some good news soon regarding this problem.

odedp · 3 Mar 2011, 03:05 AM

Quote:

Originally Posted by Geir

Hi Oded,

We've recently made some changes to HTML message handling to improve formatting when forwarding such messages. This might have had some side effects so we'll have another look at it!

- Geir

Hi Geir,

So far this problem hasn't been solved.

This is very annoying.
I'd like to be able to forward HTML messages again

Thanks,

Oded.

Geir · 7 Mar 2011, 03:17 AM

Apologies for the delay -- we're working on it!

- Geir

odedp · 7 Mar 2011, 03:29 AM

Quote:

Originally Posted by Geir

Apologies for the delay -- we're working on it!

- Geir

Thanks!
I didn't mean to push

was just curious...
I hope you'll post here when it's done. Until then I promise to be quiet!

Oded

Geir · 8 Mar 2011, 03:00 AM

Oded,

We've just deployed a fix -- please try now.

- Geir

odedp · 9 Mar 2011, 07:35 PM

Quote:

Originally Posted by Geir

Oded,

We've just deployed a fix -- please try now.

- Geir

Hi Geir,
I've tested this issue and it works! but:
The HTML message is displayed correctly only in the attachment.
The message's body displays text (if written in English) or gibrish (if written in Hebrew.)
Is there a way to display HTML inside the body without needing an attachment?

Thanks,

Oded.

EDIT: It does work (the Hebrew issue) using Runbox 4 classic but not with Runbox 5.

17 Dec 2009, 08:56 PM	#1
odedp Master of the @ Join Date: Mar 2000 Location: Tel-Aviv, ISRAEL Posts: 1,694	Html as text Runbox 5 Enhanced: Somehow HTML messges are displayed as text in my inbox folder. Folder's preference "show HTML version" is marked. Am I missing something? Oded

15 Feb 2011, 07:02 PM	#6
odedp Master of the @ Join Date: Mar 2000 Location: Tel-Aviv, ISRAEL Posts: 1,694	problems again This isn't working again... HTML messages (displayed correctly) which are forwarded to myself are displayed as text ones (namely the new received message). Preferences are configured correctly. Can someone help please? Thanks, Oded. EDIT: So I've made this test: I've composed an HTML message writing just my name in a big red bold underlined font and sent it to myself. I've opened the received message and it was displayed flawlessly!! Then I've forwarded the message to myself (without changing anything) and this time the received message was displayed as text. Doing exactly the same test with another email account worked flawlessly. I can't figure out what is wrong Last edited by odedp : 15 Feb 2011 at 10:14 PM.

22 Dec 2009, 05:54 PM	#2
laverton Junior Member Join Date: Jan 2009 Posts: 28 Representative of: Runbox.com	Hi Oded, I can see in our database that your "Inbox" folder is tagged with "show_html", so messages in "Inbox" should indeed display as html as long as they have an html part. But I also see that you have a few folders that are not tagged with "show_html". Can you double-check that you are looking at messages in a folder with "Show html version" and that the messages have a html body? If so, I will investigate the problem further. Regards, Christian

22 Dec 2009, 11:08 PM	#4
laverton Junior Member Join Date: Jan 2009 Posts: 28 Representative of: Runbox.com	Try again now, it should work better! I had to do a bit of debugging to find the problem. It turns out that your message was displayed as HTML, but with most of the CSS filtered out (eg. <span style="text-decoration: underline"> became <span style="">).

20 Feb 2011, 02:55 PM	#7
odedp Master of the @ Join Date: Mar 2000 Location: Tel-Aviv, ISRAEL Posts: 1,694	Am I the only one having this problem??? Can someone help please?

20 Feb 2011, 11:39 PM	#8
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	Hi Oded, We've recently made some changes to HTML message handling to improve formatting when forwarding such messages. This might have had some side effects so we'll have another look at it! - Geir

7 Mar 2011, 03:17 AM	#11
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	Apologies for the delay -- we're working on it! - Geir

8 Mar 2011, 03:00 AM	#13
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	Oded, We've just deployed a fix -- please try now. - Geir