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Old 3 Dec 2007, 07:50 AM   #1
beq
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Thumbs down Stupid Outlook sending read receipts without permission

I think there's an Outlook 2007 read receipt bug with IMAP accounts (at least on my Win Vista workstation), where it will automatically send back read receipt notifications even if I set Outlook's Tracking Options to never send them, or to prompt me first. I'm not sure exactly what actions trigger it.

I think what's been happening with me most often is something like this:

- Outlook syncs to an IMAP folder and store a local copy of the messages
- I use webmail to move/delete the folder, or move/delete messages in the folder
- Outlook resyncs the account and purges its copy of msgs in the original location that are no longer there
- For any of these purged message copies that request an MDN or read receipt (per the RFC 3798 Disposition-Notification-To header), Outlook automatically sends a notification. Unsurprisingly rather than a standard MDN format, Outlook's notifications use a proprietary winmail.dat TNEF attachment.

Most of them are "Not read" notifications stating "message blah blah was deleted without being read on date/time" -- sent from the account's primary email address defined in Outlook

Strangely a few are "Read" notifications stating "message blah blah was read on date/time" -- but I think the date/time given was actually when Outlook purged the message...

The other day I was backing up IMAP folders not just for me but for my family members as well. Some folders had been reorganized and moved around on the server since the last Outlook sync. Outlook started a resynchronization of the IMAP folders, and before I could stop it Outlook sent 46 read/not read notifications in response to purging its copy of messages from folder locations that are no longer there. These include notifications for old messages and for messages to other family members.

To make matters worse, my family's IMAP folders were shared through my IMAP account for convenient access, so Outlook sent all notifications as coming from my account's primary email address even for messages sent to other family members!

I am so ****** off at Outlook right now


P.S. I don't know if Outlook may also have a bug with sending delivery receipts (in addition to read receipts) without permission in response to the Return-Receipt-To header in a message...

Last edited by beq : 3 Dec 2007 at 01:32 PM. Reason: Clarifications
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Old 5 Dec 2007, 01:30 PM   #2
FMRocks
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If you are not locked into Outlook at a business, why not bail on Outlook and give Thunderbird a try?
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Old 5 Dec 2007, 11:20 PM   #3
jdtaylor
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I think you can change the setting for Outlook to choose whether it sends these receipts automatically in Outlook XP, it's under Options and then email and I think tracking if I am remembering correctly and as such there could be an option in 2007, although I don't use it, as I simply can't be bothered to pay for an upgraded version which may be harder to navigate when the older system just works fine.
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Old 6 Dec 2007, 02:53 AM   #4
beq
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FMRocks, I also use Thunderbird, but
a) need Outlook for work
b) my family members use Outlook for work/personal, so I want their email backups in PST format for convenient access

jdtaylor, therein lies the bug I'm talking about:
Quote:
Originally Posted by beq View Post
I think there's an Outlook 2007 read receipt bug with IMAP accounts (at least on my Win Vista workstation), where it will automatically send back read receipt notifications even if I set Outlook's Tracking Options to never send them, or to prompt me first.
Not sure if this only affects my computer though. I can't seem to Google other complaints about this problem. Maybe Outlook's half-hearted IMAP support chokes on my multi-gigabyte Tuffmail account having 100+ folders (most of them shared folders from other accounts via IMAP ACL sharing), and my FM account having more folders and even more data?
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Old 6 Dec 2007, 04:14 AM   #5
theog
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Quote:
Originally Posted by beq View Post
- Outlook syncs to an IMAP folder and store a local copy of the messages
- I use webmail to move/delete the folder, or move/delete messages in the folder
- Outlook resyncs the account and purges its copy of msgs in the original location that are no longer there
- For any of these purged message copies that request an MDN or read receipt (per the RFC 3798 Disposition-Notification-To header), Outlook automatically sends a notification. Unsurprisingly rather than a standard MDN format, Outlook's notifications use a proprietary winmail.dat TNEF attachment.
.
If you only use outlook to move/delete the folder or move/delete messages in the folders, do you still have the issue?

I never have these issues, but then I only use outlook to do the tasks you are talking about since it is faster for me to use outlook. I normally use webmail to only check email when I'm away from my desktop...
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Old 6 Dec 2007, 04:43 AM   #6
beq
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Hmm I think the problem may have also happened to me when I used Outlook to move the messages, but I didn't pay enough attention at the time and I have a bad memory. I will have to test it again, but a lot more carefully this time since I don't want more read receipt notifications to be sent out

Two things made me stop moving a large number of IMAP messages in Outlook:

- I experienced (another) Outlook 2007 glitch where the messages were deleted from the original location, but never moved to the new location! It only happened one time but was enough to deter me.

- It's slower because I have to wait for Outlook to reupload the moved messages in the new folder location, during which time I can't use Outlook. I think with some other clients (and with Outlook when moving few messages) the server transfers happen in the background so I can continue using the client, but I forget exactly. In any case moving the messages via webmail is much faster because it happens locally on the provider's system.
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Old 7 Dec 2007, 08:52 AM   #7
beq
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Quote:
Originally Posted by FMRocks View Post
If you are not locked into Outlook at a business, why not bail on Outlook and give Thunderbird a try?
I love Thunderbird, but since v1.x up to the most recent version, I still get occasional minor configuration glitches.

For example when setting up multiple IMAP accounts, Thunderbird has a tendency from time to time to copy over the root folder path setting from one account to another (which would mess up the namespace of the other account), until I go to Server Settings -> Advanced and change the settings back on the other account. If I don't catch it, then I'll see the other account's folders mysteriously disappearing except Inbox.

Stuff like that...
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Old 8 Dec 2007, 10:41 AM   #8
markwolk
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I have not experienced that bug myself, but I did occasionally send some read receipts (my mistake) in the past. To prevent myself from doing it in the future, I have now setup several accounts in my Outlook Express; the main (default) account can only receive mail; so when I want to send a read receipt (or any email), I have to manually select the account I want it sent from.
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Old 14 Jan 2008, 01:31 PM   #9
StillThinking
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Yes, the same thing is happening to me.
Outlook 2007 on XP, IMAP on Gmail, sends "Not read" notifications even though notifications are disabled (Outlook's Tracking Options are set to never send them).
Has anyone found a bug fix or work aorund yet?
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Old 14 Jan 2008, 02:15 PM   #10
StillThinking
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OK, I found this post from Microsoft - looks like they are working on it.
http://forums.microsoft.com/MSDN/Sho...31307&SiteID=1
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Old 14 Jan 2008, 03:23 PM   #11
theog
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Quote:
Originally Posted by StillThinking View Post
OK, I found this post from Microsoft - looks like they are working on it.
http://forums.microsoft.com/MSDN/Sho...31307&SiteID=1
Sounds like one of those situations where not many people will see the issue... how many people send a "read receipt?" I might see a couple a year.... If you see a lot of them people don't trust you.

(ok, my lame joke of the day.)

But it is easy to avoid this situation... Guess it does need to be fixed though.. lol....
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Old 5 Dec 2011, 02:35 AM   #12
minhtuantqvn
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I'm having the same issue with Outlook: I'm receive a forward message, which notified me that my Outlook has sent an read notification to sender without my awareness. I opened Tracking Option to verify again, and the it is still "Never Send A Response", Outlook is stupid,
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Old 21 Dec 2015, 11:34 PM   #13
LucasAir
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Quote:
Originally Posted by bseq View Post
I love Thunderbird, but since v1.x up to the most recent version, I still get occasional minor configuration glitches.

For example when setting up multiple IMAP accounts, Thunderbird has a tendency from time to time to copy this thing called the bathmate hydromax over the root folder path setting from one account to another (which would mess up the namespace of the other account), until I go to Server Settings -> Advanced and change the settings back on the other account. If I don't catch it, then I'll see the other account's folders mysteriously disappearing except Inbox.

Stuff like that...
This is happening to me too. How do I turn off read receipts?

Last edited by LucasAir : 3 Jun 2016 at 12:21 AM.
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