PolarisMail hosting down?

EvilPeppard · 30 Jul 2014, 07:02 AM

My hosted sites have been offline for over six hours. I cannot get a hold of anyone at PolarisMail. Their phone system either says 'all circuits are busy, please try again later', or no one answers when you make a selection for 'technical support' or 'sales'.

I also emailed George, and Support when I first learned about the issue. Normally I get a response very quickly. Is it just on my end, or is anyone else experiencing hosting issues?

Just to clarify, my email is working fine at the moment with PolarisMail, it us just my hosted portion. So, all my websites cannot be reached, and my DNS control panel can no longer be reached.

I wonder if the hosted portion is changing Name Servers or something and DNS just has not updated?

William9 · 30 Jul 2014, 07:33 AM

That's disconcerting to hear that hosting is off-line and that you can't reach support. My PolarisMail is also working, but I do not have hosting.
It seems to me that reliability and quick response from support separate the top-tier service providers from the others.

EvilPeppard · 30 Jul 2014, 08:56 AM

I just received a response from George. The hosted sites are all back online. He stated they encountered an unusual situation that interrupted hosting this afternoon, but the problem was found and resolved.

George also asked me for details on the phone number I called so they can investigate those issues. He was concerned that I was not able to reach anyone, and I believe he is sincere in tracking down what the problem may have been there.

ibcsweb · 17 Aug 2014, 07:07 PM

Hi All,

My Polaris mail is working fine. Good to hear the issues were resolved.

William9 · 18 Aug 2014, 03:17 AM

19 days after EvilPeppard's post

Did you have trouble at any time?
I had no interruption of PolarisMail email service, but do not have hosting.
George doesn't seem to frequent these forums as much of late.

30 Jul 2014, 07:02 AM	#1
EvilPeppard Essential Contributor Join Date: Aug 2006 Location: Centennial, CO USA Posts: 204	PolarisMail hosting down? My hosted sites have been offline for over six hours. I cannot get a hold of anyone at PolarisMail. Their phone system either says 'all circuits are busy, please try again later', or no one answers when you make a selection for 'technical support' or 'sales'. I also emailed George, and Support when I first learned about the issue. Normally I get a response very quickly. Is it just on my end, or is anyone else experiencing hosting issues? Just to clarify, my email is working fine at the moment with PolarisMail, it us just my hosted portion. So, all my websites cannot be reached, and my DNS control panel can no longer be reached. I wonder if the hosted portion is changing Name Servers or something and DNS just has not updated?

30 Jul 2014, 08:56 AM	#3
EvilPeppard Essential Contributor Join Date: Aug 2006 Location: Centennial, CO USA Posts: 204	I just received a response from George. The hosted sites are all back online. He stated they encountered an unusual situation that interrupted hosting this afternoon, but the problem was found and resolved. George also asked me for details on the phone number I called so they can investigate those issues. He was concerned that I was not able to reach anyone, and I believe he is sincere in tracking down what the problem may have been there. Last edited by EvilPeppard : 30 Jul 2014 at 09:07 AM. Reason: added more detail.

17 Aug 2014, 07:07 PM	#4
ibcsweb Cornerstone of the Community Join Date: Nov 2002 Location: UK Posts: 546	Polaris Hi All, My Polaris mail is working fine. Good to hear the issues were resolved.

30 Jul 2014, 07:33 AM	#2
William9 The "e" in e-mail Join Date: Nov 2005 Location: San Francisco Posts: 2,281	That's disconcerting to hear that hosting is off-line and that you can't reach support. My PolarisMail is also working, but I do not have hosting. It seems to me that reliability and quick response from support separate the top-tier service providers from the others.

18 Aug 2014, 03:17 AM	#5
William9 The "e" in e-mail Join Date: Nov 2005 Location: San Francisco Posts: 2,281	19 days after EvilPeppard's post Did you have trouble at any time? I had no interruption of PolarisMail email service, but do not have hosting. George doesn't seem to frequent these forums as much of late.