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| Runbox Forum Everything related to Runbox should go here: suggestions, comments, complaints, questions, technical issues, etc. |
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18 May 2005, 08:15 AM
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#1 |
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= Permanently banned =
Join Date: May 2005
Posts: 17
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Paid Account
Hello,
I had an account with you guys which expired. I paid yesterday via paypal, and it asks me to pay...AGAIN! I already received the Paypal confirmation order...and I have sent an email to support kindly asking for my account to be reinitiated, but it still has not...what is this? |
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18 May 2005, 08:19 AM
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#2 |
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Administrator
Join Date: Aug 2001
Location: UK
Posts: 3,118
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I believe Paypal payments take around 48 hours to be credited (it's done manually) so you probably received an automated payment reminder while waiting for the payment to process.
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18 May 2005, 08:20 AM
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#3 |
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= Permanently banned =
Join Date: May 2005
Posts: 17
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Ok. Thank you Edwin. It says on Paypal that the payment went through and I received a receipt, hence my hesitation.
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18 May 2005, 10:33 AM
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#4 |
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Intergalactic Postmaster
Join Date: Jan 2002
Location: Chicago, IL
Posts: 5,606
Representative of:
Runbox.com |
Paypal may have processed the order but they send an email to Runbox which they then have to process. You're not the first to wonder what's going on after paying by Paypal. Runbox should probably state that Paypal orders may take a couple of days to process. It would save people a lot of frustration.
Regards, Rich |
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