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Email Comments, Questions and Miscellaneous Share your opinion of the email service you're using. Post general email questions and discussions that don't fit elsewhere.

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Old 12 Mar 2021, 06:26 AM   #1
Berenburger
The "e" in e-mail
 
Join Date: Sep 2004
Location: The Netherlands
Posts: 2,746
Apologies Tutanota

Quote:
Mistakes happen. But when aiming at being better than Big Tech, one must admit mistakes and improve from there.
The power of the community. Respect for Tutanota.
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Old 12 Mar 2021, 08:03 PM   #2
TenFour
Master of the @
 
Join Date: Feb 2017
Posts: 1,076
Sorry, but that "apology" is typical corporate speak for saying "we're sorry we made you mad, but we're going to continue doing what made you mad." Sure, they have temporarily restored the functionality for the remainder of a person's term, but apparently when it is time to renew you will be forced to pay more to keep that functionality. Tutanota is not alone in doing that as we have all seen recently with Fastmail changing their plans quietly. Obviously they thought they could make these changes without enough people complaining and leaving, but that must have not happened. Money talks in a situation like this, and they must have noticed that subscribers were voting with their wallets. There is nothing evil about this, and it is all too common as companies grow. They lose touch with their users as everything becomes more and more driven by the people in the accounting department.
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Old 12 Mar 2021, 10:54 PM   #3
lpn
Member
 
Join Date: Apr 2007
Posts: 68
I am not buying this either. To put it mildly, it is questionable to reduce the scope of services in the middle of a prepaid term.
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Old 15 Mar 2021, 10:35 AM   #4
chrisretusn
Cornerstone of the Community
 
Join Date: Aug 2006
Location: Philippines
Posts: 743
Not buying it ether. What a bunch of bullony.

Any other views I have of this would not be appropriate for this forum.

If I was a subscriber I would cancel my account immediately after reading that.
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