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Old 6 Jul 2012, 04:19 AM   #8
markhd
Junior Member
 
Join Date: Dec 2007
Posts: 17
Quote:
Originally Posted by BritTim View Post
you could contact Comcast and ask them to investigate.
How would one do that? Can one person on the entire Internet tell me if they've ever successfully contacted Comcast about something like this and gotten through to anyone who had any clue how to interpret traceroute, much less "investigate"? I tried. When you try to "escalate" it, they try to start scheduling a "technician" to come out and "fix your wireless" or whatever they model your "problem" as. So, A, I'd like to know if there's really anyone out there who's ever done this, and B, I'd like to know how they did it. Sincerely, I'm interested. Thank you.
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