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dingdong 19 Jun 2020 05:41 AM

Microsoft Office Synchronisation Constipation
How do I remove or disable synchronisation in my desktop Microsoft Office Mail program. All online instructions have directions that dont look like my program when opening it I dont have "settings" that I can see.....all I have is "Options"....and when I go into it I dont have what they say to look for......

TenFour 19 Jun 2020 07:58 AM

You can just remove the account from Microsoft Outlook, which is the default Office email program.

Or, are you really trying to turn off sync to unsync the Windows 10 mail app?

dingdong 19 Jun 2020 09:32 AM

What account?....I am trying to turn off sync......those links dont help....they seem to be talking about shutting off my mail....I dont want my mail to be shut?

pjroutledge 19 Jun 2020 01:15 PM

  1. With Microsoft Mail open, look for and click on the settings cog near the bottom left of the screen/window.
  2. This should open a 'Settings' menu on the RHS of the screen.
  3. Select 'Manage Accounts'.
  4. Select the mail account that you don't want to sync automatically (eg 'Outlook' if you're using Microsoft
  5. That should open the 'Account settings' dialog.
  6. Look for 'Change mailbox sync settings', and click on it if you find it.
  7. In the next screen, look for 'Download new content' and change the setting in the drop down menu to 'manually'.
  8. Alternatively, if you really want to disable synchronisation altogether, look for the 'Email' slider under 'Sync options' and slide it to the left.

dingdong 21 Jun 2020 04:26 PM

I dont have "settings" just "options"..this is my first hurdle....I cant put an image up so I cant show you what I see.....

FredOnline 21 Jun 2020 05:12 PM


Originally Posted by dingdong (Post 616781)
I cant put an image up so I cant show you what I see.....

dingdong 22 Jun 2020 06:46 AM

No settings in bottom left....

pjroutledge 22 Jun 2020 08:20 AM

That looks like Outlook - not Microsoft Mail.
There are (at least) two Microsoft email apps available with Windows.
One is 'Outlook' (and that looks like the one in the screenshot), and the other is 'Mail'.
My mistake with the instructions earlier - I misunderstood your posts and thought you were referring to 'Mail'.

dingdong 23 Jun 2020 09:41 AM

Hello? how do I stop it from synchronising?

dingdong 2 Jul 2020 12:16 PM

How do I stop my mail from syncronising?

Berenburger 2 Jul 2020 05:11 PM


Originally Posted by dingdong (Post 616795)

No settings in bottom left....

I’m not a Windows user, but what’s under Account and Social Network Settings?

lane 3 Jul 2020 12:32 AM

If you are using the desktop version of Outlook (part of MS Office), and if it is a recent or current version, try this. Open Outlook and click on your Inbox. Then at the top, look for a line of something like File, Home, Send / Receive, Folder ... etc. Click on "Send / Receive". Then click on "Send/Receive Groups" just below the "Send / Receive" you just clicked on. In the drop-down list at the bottom should be "Disable Scheduled Send/Receive". That may do it.

Be aware, however, if you are using certain accounts such as those using IMAP as the interface with the server, that clicking on a folder will sync that folder right then. I don't believe there is any way to turn that off except to click on "Work Offline" (becomes visible in the Ribbon when you click "Send / Receive").

dingdong 3 Jul 2020 09:59 AM

Thanks.....yeah thats what mine looks like......did as you said but its still synchronising? It is an IMAP I dont want to turn it off but when I open it to automatically download my mail......

lane 4 Jul 2020 12:11 AM

Try this then. Go as above to the point where you click on "Send/Receive Groups" and get a drop-down list. Click on "Define Send/Receive Groups". Then for each Group that involves your IMAP account (maybe only one, the "All Accounts" group), clear the checkbox beside "Schedule an automatic send/receive every (adjustable box) minutes".

I believe the expected behavior is this: When you click on a folder it will refresh the folder and download any messages there (unless you are in Work Offline mode). But if you just let Outlook sit with the Inbox highlighted, it should not sync until (1) you click Send/Receive > Update Folder, or one of the other Send/Receive commands, OR, (2) click on a different folder and then click once more on the Inbox.

If that doesn't work, I'm out of thoughts, as I am not really an Outlook guru (I just use it myself).

dingdong 6 Jul 2020 05:53 AM

Ok will try that....does that mean I will have to mannually click on send receive to get muy emails?

lane 10 Jul 2020 05:23 AM

Sorry, out of town for a few days. Yes, I believe that may be the case, except perhaps when you first click on Inbox. Isn't that what you are asking for?

dingdong 10 Jul 2020 06:19 AM

Na,,,,that didnt work....still synchronising....and it updates send and receive when I open mail from desktop......I know it can be done as I did it before with help from somewhere......its just that an update has changed it back.....

dingdong 10 Aug 2020 07:14 AM

Still syncronising?

Berenburger 10 Aug 2020 08:37 AM


Originally Posted by dingdong (Post 617200)
Still syncronising?

There is definitely something wrong with your Outlook setup. Reinstall (and upgrade).

dingdong 12 Aug 2020 06:35 AM

Surely there is a fix without re-installing.....

RutHart 31 May 2021 11:01 PM

Same problem any ideas?

Dobrodav 1 Jun 2021 04:31 AM

You should try uninstalling it

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