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Fastmail.FM Help and Current Issues This forum is for users to help each other to solve any problems they are having using FastMail.FM. It's also the place to discuss problems such as outages, slowness or other similar issues.

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Old 1st April 2004, 04:02 AM   #1
jj1984
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Join Date: Mar 2004
Posts: 74
IMAP fastmail help

Hi,
I'm trying to use IMAP with my fastmail account....

I'd like to use Outlook 2000 but when I for example want to delete a message, it just crosses the message out and I have to erase it via Webmail...

it appears the same in OE6 and thunderbird,

how can I use these clients where when I delete it, it deletes it on the webmail.
thanks
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Old 1st April 2004, 05:47 AM   #2
Barry
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I'm no expert i have just started using Mulberry with Imap on my FastMail account, in Mulberry after you delete a message you can then Expunge it also. There must be a button or setting somewhere in Outlook that says Expunge or Purge deleted mail.
When i delete and Expunge mail in Mulberry it does not delete it from my FastMail webmail
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Old 1st April 2004, 06:00 AM   #3
Adrian Bell
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In Outlook you have to go into "Edit > Purge Deleted Messages" to get rid of them. I think that Outlook express can be set to do this when you logout but I think you have to do it manually in Outlook. Not sure though. Here is some info:-
http://www.fastmail.fm/docs/faqparts...ting.htm#Purge
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Old 1st April 2004, 03:04 PM   #4
jj1984
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thanks but this doesn't automatically delete it on the webmail does it?
thanks
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Old 1st April 2004, 03:08 PM   #5
Daniel S
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Quote:
Originally posted by jj1984
thanks but this doesn't automatically delete it on the webmail does it?
thanks
purge = expunge = permanently delete from server.
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Old 1st April 2004, 03:16 PM   #6
jj1984
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Good morning Daniel,
but when I tried in Outlook, and then went into webmail, it just puts them in the trash, and doesn't delete them...

am I better off using Outlook 2000 or OE6, which is best?
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Old 1st April 2004, 03:22 PM   #7
Daniel S
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I use OE6.
I just tried purging in it - the message disappeared.
I tried in Outlook - the message didn't move to trash after I purged. That's a newer version, however.
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Old 1st April 2004, 03:29 PM   #8
jj1984
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ok thanks
i'll try again when I get back home tonight....

1. so when I get an email that I want to erase, I just have to delete (as I did with POP) and use the purge function on OE6 (as Outlook doesn't work)... then the mail will be deleted permanantly from OE6 and from the webmail.... it will be REMOVED from the trash...
is that right?


2. Does it use bandwidth when I check my email with outlook express? how much does it use?

3. If I receive a 2 mb email... it will use up in Bandwidth 2mb to upload to fastmail, another 2mb to send to OE, then if I want to delete it, and purge, it will use another 2mb, is that correct???
thanks
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Old 1st April 2004, 04:24 PM   #9
LrdVader
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Quote:
Originally posted by jj1984
2. Does it use bandwidth when I check my email with outlook express? how much does it use?

3. If I receive a 2 mb email... it will use up in Bandwidth 2mb to upload to fastmail, another 2mb to send to OE, then if I want to delete it, and purge, it will use another 2mb, is that correct???
thanks
I can't help you with question 1, as I don't use Outlook.

For question 2, checking mail through Outlook Express or any other client will use exactly the same amount of bandwidth as checking it through the web interface. See the relevant FAQ section at http://www.fastmail.fm/docs/faqparts...htm#ResWhatBW.
Bandwidth is tracked at the IMAP server, whether it's the web interface or an external client that's accessing it.

For question 3: Receiving the message and downloading it in Outlook would both use 2mb. Deleting the message wouldn't require bandwidth, since it isn't necessary to download the message again in order to delete it.
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Old 1st April 2004, 04:30 PM   #10
jj1984
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Quote:
Receiving the message and downloading it in Outlook would both use 2mb

so to receive it then download to outlook it uses 4mb!!!!???


Are you sure that if I check my mail with outlook's automatic send receive or fastcheck it doesn't use up bandwidth???
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Old 1st April 2004, 05:32 PM   #11
LrdVader
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Quote:
Originally posted by jj1984
so to receive it then download to outlook it uses 4mb!!!!???


Are you sure that if I check my mail with outlook's automatic send receive or fastcheck it doesn't use up bandwidth???
You would be charged 2mb to receive the message into your inbox, yes. Then, assuming you downloaded the whole message, including the attachment, it would use 2mb to download it. If you only read the text portion of the message, you would only be charged for that portion, not the full 2mb.

If by checking your mail, you mean simply determining whether you have new messages, no, that doesn't use bandwidth. The FAQ page I referred you to explicitly states that they don't charge bandwidth for downloading headers, which is what you're doing when you check for new mail.
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Old 1st April 2004, 08:26 PM   #12
Daniel S
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Quote:
Originally posted by LrdVader
If you only read the text portion of the message, you would only be charged for that portion, not the full 2mb.
That's only if the client doens't download the attachment - is it possible in OE?

In IMAP: Delete = mark as deleted: set a \Deleted flag (message usually appears crossed-out). Purge = remove message from server. It is not necessary to move to trash in order to delete a message from an IMAP server.
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Old 1st April 2004, 08:51 PM   #13
LrdVader
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Quote:
Originally posted by Daniel S
That's only if the client doens't download the attachment - is it possible in OE?

In IMAP: Delete = mark as deleted: set a \Deleted flag (message usually appears crossed-out). Purge = remove message from server. It is not necessary to move to trash in order to delete a message from an IMAP server.
No idea about the OE setup. I would sure *hope* it's possible to view a message without downloading the attachment! One of these days I really must get OE set up with some freebie IMAP account so I can play with this kind of thing. (I don't trust it with my FM account.)

As for deletion, I know that's how IMAP works in theory. I try to refrain from assuming that all clients do it that way, though, since mine doesn't.
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Old 1st April 2004, 09:00 PM   #14
Daniel S
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Quote:
Originally posted by LrdVader
As for deletion, I know that's how IMAP works in theory. I try to refrain from assuming that all clients do it that way, though, since mine doesn't.
My OE does it this way (and also Outlook), but I remember threads about what Thunderbird may do if it's set to some delete modes

BTW the question was specificallly about OE6, so I didn't focus on implementations of IMAP support in various clients.
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Old 1st April 2004, 09:32 PM   #15
LrdVader
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*sigh* I really do need to get OE set up... I hate to let it pollute my system, but it's already on there. I guess if I can justify getting a Hotmail address to see what the Hotmailers see, I can justify setting up OE to see what the OE users see. I'm tired of people (not just on here, friends too) asking me about OE and havnig to reply "No idea, I've never used that thing." I think I might be the only person left on planet Earth who hasn't.
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