EmailDiscussions.com  

Go Back   EmailDiscussions.com > Discussions about Email Services > Early Warning...
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read
Stay in touch wirelessly

Early Warning... If an email service has closed down or changed the services it offers, or if there are indications it is about to do so, post about it here.

Reply
 
Thread Tools
Old 12 Jan 2012, 06:55 AM   #1
markwolk
Essential Contributor
 
Join Date: Dec 2003
Location: Christchurch, New Zealand
Posts: 325
Tuffmail support

How do you people find Tuffmail's support these days?

I sent them an email 3 days ago and had no reply whatsoever.
markwolk is offline   Reply With Quote

Old 12 Jan 2012, 03:38 PM   #2
petergh
Master of the @
 
Join Date: Jan 2002
Location: Denmark
Posts: 1,297
In my experience, Derek is either more selective as to which messages get a reply than John Capo was, or more forgetful. I can't say which from where I'm sitting. :-)
petergh is offline   Reply With Quote
Old 12 Jan 2012, 05:11 PM   #3
Berenburger
The "e" in e-mail
 
Join Date: Sep 2004
Location: The Netherlands
Posts: 2,653
Quote:
Originally Posted by petergh View Post
In my experience, Derek is either more selective as to which messages get a reply than John Capo was, or more forgetful. I can't say which from where I'm sitting. :-)
Same experience. Sometimes his reaction is nearly instant. In other cases, you hear nothing back.
Berenburger is offline   Reply With Quote
Old 13 Jan 2012, 02:10 AM   #4
William9
The "e" in e-mail
 
Join Date: Nov 2005
Location: San Francisco
Posts: 2,281
I haven't found it necessary to ask for Tuffmail support recently, but I'm sorry to hear this since I'm a customer also. The previous owner answered every one of my requests promptly.
William9 is offline   Reply With Quote
Old 10 Feb 2012, 10:59 AM   #5
markwolk
Essential Contributor
 
Join Date: Dec 2003
Location: Christchurch, New Zealand
Posts: 325
I just hope it won't be another Mailsnare. Isn't there anything we can do, as a community, to prevent this from happening? After all, Tuffmail is a World HeritageSite
markwolk is offline   Reply With Quote
Old 11 Feb 2012, 01:02 AM   #6
David
Ultimate Contributor
 
Join Date: Dec 2001
Location: Canada.
Posts: 10,355
We should all write the new owner, and tell him to 'pull his fingers out'!
David is offline   Reply With Quote
Old 11 Feb 2012, 10:28 AM   #7
William9
The "e" in e-mail
 
Join Date: Nov 2005
Location: San Francisco
Posts: 2,281
Yes. I will leave Tuffmail if support is unresponsive.
William9 is offline   Reply With Quote
Old 12 Feb 2012, 02:48 AM   #8
EdinwolfPA
Cornerstone of the Community
 
Join Date: Oct 2009
Location: PA
Posts: 683
Unhappy

I was considering opening an account with this service sometime in the near future, however, I am now reconsidering doing that over reports of a lack of tech support from this service- the last thing I need is another Mailsnare incident.......I just “love” when a service is quick to take our money.....but provides little to no tech support in return, etc and in extreme cases goes out of business

I do hope things change with this service in the immediate future...........however, it does not look good at this point in time

David

Last edited by EdinwolfPA : 12 Feb 2012 at 02:57 AM.
EdinwolfPA is offline   Reply With Quote
Old 20 Feb 2012, 01:21 AM   #9
jdtaylor
Master of the @
 
Join Date: Sep 2004
Posts: 1,615
I do think that maybe they are trying to get their act together but it may be taking a while to9 do.
jdtaylor is offline   Reply With Quote
Old 20 Feb 2012, 06:05 AM   #10
biinc
Junior Member
 
Join Date: Jun 2010
Posts: 2
Mea Culpa

Thanks to jdtaylor for bringing my attention to this thread.

Your criticisms are warranted and appreciated. I do prioritize responses based on how urgent the request is and how much time is required to respond, but it looks like I'm letting some of the lower priority requests slip through the cracks. Please email me again if you haven't received a response - it's not my intention to ignore you.

I've been trying to find additional support help, but it's been a bit of challenge due to competing business priorities and other circumstances. I'll step up the effort and try to get in more people by the summer. In the meantime, I'll be sure to acknowledge each request to at least you know that "I'm on it".

Derek Ferguson
Tuffmail
biinc is offline   Reply With Quote
Old 20 Feb 2012, 01:56 PM   #11
William9
The "e" in e-mail
 
Join Date: Nov 2005
Location: San Francisco
Posts: 2,281
Thanks for showing your commitment. It very reassuring for your customers and potential customers.
William9 is offline   Reply With Quote
Reply


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump


All times are GMT +9. The time now is 01:53 PM.

 

Copyright EmailDiscussions.com 1998-2013. All Rights Reserved. Privacy Policy