Any Mailstore users out there?

ChinaLamb · 26th July 2010, 12:13 PM

I am having troubles getting mailstore to work I keep getting the following error:

MailStore was unable to read the folder structure.
Reason: The IMAP server has returned an error. Unrecognized command (BAD).

Anyone else having success?

Thanks

/cl

NJSS · 26th July 2010, 05:43 PM

CL

Yes - I too have received the same error message on a script which has been running perfectly for some months.

Presumably the error is at the FM end?

Will you report it?

Nigel

ChinaLamb · 26th July 2010, 06:27 PM

Quote:

Originally Posted by NJSS

CL

Yes - I too have received the same error message on a script which has been running perfectly for some months.

Presumably the error is at the FM end?

Will you report it?

Nigel

Was talking to mailstore thinking it was a mailstore problem... I cannot specify the port number, so I wasn't sure. Glad to hear others are having problems too. (kind of, actually, not glad to hear anyone is having problems, but misery loves company!!!)

Bron has been alerted of it, so I will wait to see if he responds before bombarding them with messages.

/cl

brong · 26th July 2010, 06:38 PM

Do you have a full traffic dump? If not, PM me your username(s) and I'll enable telemetry logging at our end so I can see exactly what's happening.

brong · 27th July 2010, 10:43 AM

By the way - this is a known issue. We don't have XLIST support yet, I need to port it forwards. I will do this today.

ChinaLamb · 27th July 2010, 04:21 PM

Quote:

Originally Posted by brong

By the way - this is a known issue. We don't have XLIST support yet, I need to port it forwards. I will do this today.

So this worked before, but the current situation is a known issue?

Thanks

brong · 27th July 2010, 05:56 PM

Yes - and the current situation is now fixed!

You may need to disconnect and reconnect - and if you're really unlucky you'll get an old imapd still and have to do it again, but soon it will be updated

I figure it's not such a giant change to justify disconnecting everyone for a full restart.

The problem was - the XLIST command wasn't enabled any more due to some changes in the way that cyrus does mailbox listing internally (same thing that messed the LSUB responses!)

Annoyingly, XLIST wasn't in the supported CAPABILITIES after login - but I have a feeling we say it before login on the frontend proxies. I've made the backends work again, which is the best

brong · 27th July 2010, 10:51 PM

I'll assume by the lack of complaints that it's working

NJSS · 27th July 2010, 11:30 PM

Bron

Many thanks.

I am present running a large archieve with MailStore - all appears well, but not yet finished.

Regards

Nigel

brong · 28th July 2010, 12:26 AM

Great. Glad to hear

26th July 2010, 12:13 PM	#1
ChinaLamb Master of the @ Join Date: Dec 2004 Location: Shanghai Posts: 1,207	Any Mailstore users out there? I am having troubles getting mailstore to work I keep getting the following error: MailStore was unable to read the folder structure. Reason: The IMAP server has returned an error. Unrecognized command (BAD). Anyone else having success? Thanks /cl

26th July 2010, 05:43 PM	#2
NJSS Cornerstone of the Community Join Date: Jul 2002 Location: Hampshire, UK Posts: 767	CL Yes - I too have received the same error message on a script which has been running perfectly for some months. Presumably the error is at the FM end? Will you report it? Nigel

26th July 2010, 06:38 PM	#4
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,017 Representative of: Fastmail.fm	Do you have a full traffic dump? If not, PM me your username(s) and I'll enable telemetry logging at our end so I can see exactly what's happening.

27th July 2010, 10:43 AM	#5
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,017 Representative of: Fastmail.fm	By the way - this is a known issue. We don't have XLIST support yet, I need to port it forwards. I will do this today.

27th July 2010, 05:56 PM	#7
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,017 Representative of: Fastmail.fm	Yes - and the current situation is now fixed! You may need to disconnect and reconnect - and if you're really unlucky you'll get an old imapd still and have to do it again, but soon it will be updated I figure it's not such a giant change to justify disconnecting everyone for a full restart. The problem was - the XLIST command wasn't enabled any more due to some changes in the way that cyrus does mailbox listing internally (same thing that messed the LSUB responses!) Annoyingly, XLIST wasn't in the supported CAPABILITIES after login - but I have a feeling we say it before login on the frontend proxies. I've made the backends work again, which is the best

27th July 2010, 10:51 PM	#8
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,017 Representative of: Fastmail.fm	I'll assume by the lack of complaints that it's working

27th July 2010, 11:30 PM	#9
NJSS Cornerstone of the Community Join Date: Jul 2002 Location: Hampshire, UK Posts: 767	Bron Many thanks. I am present running a large archieve with MailStore - all appears well, but not yet finished. Regards Nigel

28th July 2010, 12:26 AM	#10
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,017 Representative of: Fastmail.fm	Great. Glad to hear