some folders won't show up in thunderbird

Random832 · 26 Feb 2009, 09:31 AM

they don't show up in thhe list of folders i can subscribe either - anyone know what's going on?

CyberDyne · 26 Feb 2009, 03:29 PM

Do you have any folders named fully in upper case? I once had an issue which I eventually fixed by renaming them all in lover case.

**Sherry** · 26 Feb 2009, 03:51 PM

Another possibility is if the missing folders are "in" the Inbox? I know some clients have a problem with that however I don't know if Thunderbird does. Perhaps you know if it does CyberDyne?

Sherry

CyberDyne · 26 Feb 2009, 04:00 PM

Folders created within the Inbox appear fine on my TBird (v.2.0.0.19) Sherry.

Random832 · 26 Feb 2009, 10:41 PM

Quote:

Originally Posted by Sherry

Another possibility is if the missing folders are "in" the Inbox? I know some clients have a problem with that however I don't know if Thunderbird does. Perhaps you know if it does CyberDyne?

Sherry

They're in subfolders, mostly three or more deep (I thought for a minute this might be the problem, except I also have folders that actually work at the same level)

**Sherry** · 27 Feb 2009, 02:58 AM

Perhaps you can find something similar in the folders that aren't showing up. Like could there be some kind of symbols in each one? (or something in the parent folder blocking the sub from showing)

Sherry

n5bb · 1 Mar 2009, 03:39 AM

I tried creating folders using the Fastmail web interface with a leading space, leading hyphen, leading number, all lower case, and all upper case. All of these were visible in Thunderbird.

There are three possibilities I can imagine:

Are you subscribing properly? In Thunderbird, right-click on any folder and choose Subscribe..., where you should see all Fastmail folders and subfolders.
The folder order shown in the Fastmail web interface can be changed in the Options>Folders screen. This does not change the order seen in IMAP clients. So you might just not be noticing folders which are ordered differently.
Your account might be corrupted. Try these ideas:
- Entering the Options>Folders screen and selecting Save Changes (new interface) may fix folder problems. Be sure there are no error messages appearing near the top of the screen after selecting the Save Changes button.
- To check and fix other problems, log out of the Fastmail web interface and select the Account Problems? link underneath the login fields. Follow the instructions.

Bill

akorvemaker · 1 Mar 2009, 03:53 AM

I don't have Thunderbird handy, but in the past I've noticed similar behavior. It always involved nested subfolders.

I think I found that I would sometimes have to open the folder tree as far a possible (in the "subscribe" dialog box), click ok, and then go back again. The next level of folders would then be available. If there were further levels of subfolders which did not yet show I would repeat the process, leaving the folder tree as expanded as possible each time.

(If I recall correctly.)

Andy

carra · 6 Jul 2009, 05:29 PM

Hi all,
today I rearranged my folder tree moving some top-level "branches" under Inbox/subfolder_name/.
Thunderbird does not show the new folders under Inbox/subfolder_name.
Moreover, it shows all fixed top-level folders (ie Sent Items, Drafts...) DOUBLED under Inbox/subfolder_name/.
Subfolders of path Inbox/subfolder_name/ have only some capitals and underscore in their names.
I also tried, as stated elsewhere, to reload the folders list in Thunderbird's subscribe dialog without luck.
Any ideas? Should I delete my Thunderbird account?
Sorry for my poor English.

n5bb · 7 Jul 2009, 07:50 AM

Quote:

Originally Posted by carra

Hi all,
today I rearranged my folder tree moving some top-level "branches" under Inbox/subfolder_name/.
Thunderbird does not show the new folders under Inbox/subfolder_name.

The details of IMAP folders can be confusing. The Fastmail web interface by default shows a number of folders. The system folders are Inbox, Sent Items, Drafts, Trash, and Junk Mail. If you create additional user folders and subfolders, you should normally make them subfolders of <Top-level>. In particular, you should not make subfolders of Inbox, which causes problems when you try to use an email client.

Bill

JMac · 1 Sep 2009, 12:46 PM

The only folder subscription problem I have had with Fastmail and Thunderbird is a Thunderbird problem: Thunderbird does NOT show nested folders in its Subscribe dialog. They are all rolled up with + signs next to them. If you wish to see all your Fastmail folders and check the boxes to subscribe, you must click on each individual doggone + sign to open and access nested folders. And as soon as you "un-nest" one the dialog jumps back to the top of the list. Grrr.. No "Select All" or "Expand All" buttons. Frustrating indeed! But as I said, that is apparently a Thunderbird UI issue.

Jim

**Sherry** · 1 Sep 2009, 01:02 PM

Another possible thing to check with an IMAP account would be to see how you have set the "Root folder path". It can/should be set certain ways for different email clients. I don't use Thunderbird but perhaps someone who does can let you know where that setting is and say what they have typed in theirs.

Sherry

n5bb · 1 Sep 2009, 02:33 PM

Quote:

Originally Posted by Sherry

Another possible thing to check with an IMAP account would be to see how you have set the "Root folder path". It can/should be set certain ways for different email clients. I don't use Thunderbird but perhaps someone who does can let you know where that setting is and say what they have typed in theirs.

Sherry, the Fastmail Thunderbird setup help has all the details. These settings in help work fine for me (INBOX. for IMAP server directory and "INBOX." for Personal namespace).

Bill

elyssabernard · 14 Jan 2010, 04:20 PM

I am trying out Thunderbird for Mac with my Fastmail account. I find that I cannot subscribe to some of my nested folders...most yes, but a few just don't show up now matter how many times I refresh, restart, unsubscribe, re-subscribe etc. I read both companies' help pages but there is nothing about this problem. Any suggestions to fix this, or of another mail program to use, would be appreciated.

JMac · 14 Jan 2010, 04:27 PM

Thunderbird doesn’t show any nested folders; you have to click the Plus sign next to each folder/subfolder to see the nested folders. If you are already doing that then I don’t know what the problem is.

Jim

26 Feb 2009, 09:31 AM	#1
Random832 Senior Member Join Date: May 2007 Posts: 103	some folders won't show up in thunderbird they don't show up in thhe list of folders i can subscribe either - anyone know what's going on?

1 Mar 2009, 03:39 AM	#7
n5bb Intergalactic Postmaster Join Date: May 2004 Location: Irving, Texas Posts: 8,927	I tried creating folders using the Fastmail web interface with a leading space, leading hyphen, leading number, all lower case, and all upper case. All of these were visible in Thunderbird. There are three possibilities I can imagine: Are you subscribing properly? In Thunderbird, right-click on any folder and choose Subscribe..., where you should see all Fastmail folders and subfolders. The folder order shown in the Fastmail web interface can be changed in the Options>Folders screen. This does not change the order seen in IMAP clients. So you might just not be noticing folders which are ordered differently. Your account might be corrupted. Try these ideas: Entering the Options>Folders screen and selecting Save Changes (new interface) may fix folder problems. Be sure there are no error messages appearing near the top of the screen after selecting the Save Changes button. To check and fix other problems, log out of the Fastmail web interface and select the Account Problems? link underneath the login fields. Follow the instructions. Bill

6 Jul 2009, 05:29 PM	#9
carra Member Join Date: Aug 2008 Location: Italy Posts: 30	Thunderbird oddities Hi all, today I rearranged my folder tree moving some top-level "branches" under Inbox/subfolder_name/. Thunderbird does not show the new folders under Inbox/subfolder_name. Moreover, it shows all fixed top-level folders (ie Sent Items, Drafts...) DOUBLED under Inbox/subfolder_name/. Subfolders of path Inbox/subfolder_name/ have only some capitals and underscore in their names. I also tried, as stated elsewhere, to reload the folders list in Thunderbird's subscribe dialog without luck. Any ideas? Should I delete my Thunderbird account? Sorry for my poor English.

14 Jan 2010, 04:20 PM	#14
elyssabernard Junior Member Join Date: Apr 2009 Posts: 12	Also cannot subscribe to all nested folders I am trying out Thunderbird for Mac with my Fastmail account. I find that I cannot subscribe to some of my nested folders...most yes, but a few just don't show up now matter how many times I refresh, restart, unsubscribe, re-subscribe etc. I read both companies' help pages but there is nothing about this problem. Any suggestions to fix this, or of another mail program to use, would be appreciated.

26 Feb 2009, 03:29 PM	#2
CyberDyne Master of the @ Join Date: Sep 2004 Posts: 1,583	Do you have any folders named fully in upper case? I once had an issue which I eventually fixed by renaming them all in lover case.

26 Feb 2009, 03:51 PM	#3
Sherry Moderator Join Date: Dec 2002 Location: USA Posts: 8,687	Another possibility is if the missing folders are "in" the Inbox? I know some clients have a problem with that however I don't know if Thunderbird does. Perhaps you know if it does CyberDyne? Sherry

26 Feb 2009, 04:00 PM	#4
CyberDyne Master of the @ Join Date: Sep 2004 Posts: 1,583	Folders created within the Inbox appear fine on my TBird (v.2.0.0.19) Sherry.

27 Feb 2009, 02:58 AM	#6
Sherry Moderator Join Date: Dec 2002 Location: USA Posts: 8,687	Perhaps you can find something similar in the folders that aren't showing up. Like could there be some kind of symbols in each one? (or something in the parent folder blocking the sub from showing) Sherry

1 Mar 2009, 03:53 AM	#8
akorvemaker Master of the @ Join Date: Nov 2002 Location: Canada Posts: 1,015	I don't have Thunderbird handy, but in the past I've noticed similar behavior. It always involved nested subfolders. I think I found that I would sometimes have to open the folder tree as far a possible (in the "subscribe" dialog box), click ok, and then go back again. The next level of folders would then be available. If there were further levels of subfolders which did not yet show I would repeat the process, leaving the folder tree as expanded as possible each time. (If I recall correctly.) Andy

1 Sep 2009, 12:46 PM	#11
JMac Essential Contributor Join Date: Jul 2007 Location: USA Posts: 377	The only folder subscription problem I have had with Fastmail and Thunderbird is a Thunderbird problem: Thunderbird does NOT show nested folders in its Subscribe dialog. They are all rolled up with + signs next to them. If you wish to see all your Fastmail folders and check the boxes to subscribe, you must click on each individual doggone + sign to open and access nested folders. And as soon as you "un-nest" one the dialog jumps back to the top of the list. Grrr.. No "Select All" or "Expand All" buttons. Frustrating indeed! But as I said, that is apparently a Thunderbird UI issue. Jim

1 Sep 2009, 01:02 PM	#12
Sherry Moderator Join Date: Dec 2002 Location: USA Posts: 8,687	Another possible thing to check with an IMAP account would be to see how you have set the "Root folder path". It can/should be set certain ways for different email clients. I don't use Thunderbird but perhaps someone who does can let you know where that setting is and say what they have typed in theirs. Sherry

14 Jan 2010, 04:27 PM	#15
JMac Essential Contributor Join Date: Jul 2007 Location: USA Posts: 377	Thunderbird doesn’t show any nested folders; you have to click the Plus sign next to each folder/subfolder to see the nested folders. If you are already doing that then I don’t know what the problem is. Jim