Thunderbird and Fastmail

[soromak]

Hi all,
after some time using FM with its nice webmail interface I decided to give Thunderbird a try. I configured my Thunderbird exactly as decribed in the FM FAQ however if I put IMAP server directory as described in Advanced settings of TB, then the problem begins. TB sees my subscribed folders but I can't access it - I can access Sent Items and its subfolders but I can't access Inbox subfolders (Mailbox does'nt exist is the server reply).
When I leave the IMAP server directory blank (default in TB) then I got 2 inboxes in folder structure (one inbox with subfolders created through webmail interface and one default). It is a bit messy but I can access all my folders then.
I prefer the appearance of my mailbox obtained by selecting IMAP directory but how to make my Inbox subfolders accessible?
Glad for help.

[GeraldR]

I have "INBOX." in IMAP Server directory. That is INBOX followed by a period. What do you have?

[soromak]

Originally Posted by GeraldR

I have "INBOX." in IMAP Server directory. That is INBOX followed by a period. What do you have?

The same
INBOX followed by a period. I have checked twice with FM FAQ.

[GeraldR]

The rest of my fields on the advanced box:

unchecked: Show only subscribed folders
checked: Server supports folders that contain subfolders and messages
checked: Use IDLE command

maximum server connections: 5

Personal namespace: "INBOX."
Public: ""
Other users: "user."

Which version of TB are you using? Mine is 2.0.0.17 on a Mac. I think my Windows system is the same.

[soromak]

Originally Posted by GeraldR

The rest of my fields on the advanced box:

unchecked: Show only subscribed folders
checked: Server supports folders that contain subfolders and messages
checked: Use IDLE command

maximum server connections: 5

Personal namespace: "INBOX."
Public: ""
Other users: "user."

Which version of TB are you using? Mine is 2.0.0.17 on a Mac. I think my Windows system is the same.

The same here on Windows system (2.0.0.17).
Still I can only access inbox without subfolders (subfolders visible), Sent items and subfolders.
When I leave imap folder blank, I can access all folders.

[David]

This is not a very technical reply, but sometimes I find that IMAP does not always set up properly (not just with Fastmail)

Deleting the account and then recreating it sometimes solves the problem.

[zhak]

soromak, have you tried just refreshing your folder subscriptions? After setting the root folder path to 'INBOX.' just right-click on the Fastmail account in the left pane, select 'subscribe' then click 'refresh'.

[soromak]

Originally Posted by David

This is not a very technical reply, but sometimes I find that IMAP does not always set up properly (not just with Fastmail)

Deleting the account and then recreating it sometimes solves the problem.

I deleted my FM account in TB and recreated again. Problem still exists.
I guess the only solution for me is to use TB with blank imap folder and have 2 inboxes

[soromak]

Originally Posted by zhak

soromak, have you tried just refreshing your folder subscriptions? After setting the root folder path to 'INBOX.' just right-click on the Fastmail account in the left pane, select 'subscribe' then click 'refresh'.

I refreshed many times. TB does see the subscribed folders in Inbox, but can't access it.
Surprisingly no problems with subfolders created in Sent Items folder

[zhak]

Just to confirm you are using the IMAP server settings here:

• Server: mail.messagingengine.com
• Port: 143 (or SSL IMAP port 993)

and not the alternate namespace port of 142 or 992.

[soromak]

Originally Posted by zhak

Just to confirm you are using the IMAP server settings here:

• Server: mail.messagingengine.com
• Port: 143 (or SSL IMAP port 993)

and not the alternate namespace port of 142 or 992.

I am using IMAP SSL - port 993.
I have also other account (not FM) based on cyrus mailstore and no problem there using IMAP SSL.
I also noticed one thing. While subscribing in TB I can see Inbox and its substructure twice

So while subscribing I see folders in this way:
http://img224.imageshack.us/img224/6928/fmkb7.jpg

[zhak]

Here is what my subscribed folders screen looks like in Thunderbird, is yours similar?

The reason we use the root folder path of INBOX. is because in Cyrus IMAP everything is a subfolder of INBOX, such as:

INBOX.Sent Items
INBOX.Drafts

By setting the root prefix properly, this 'promotes' the other folders so in the client they appear at the same level as the inbox.

There have been issues in the past were users have created subfolders of inbox such as:

INBOX.inbox.foldername

You haven't done this have you? Everything in your webmail is at the same level? As shown here?

[zhak]

Yup, you have the INBOX.inbox situation. I'll need a few minutes to search the forums. I don't recall offhand what you need to do, but I think it just requires cleaning up your folder structure using the webmail folders screen.

[soromak]

Originally Posted by zhak

Here is what my subscribed folders screen looks like in Thunderbird, is yours similar?

The reason we use the root folder path of INBOX. is because in Cyrus IMAP everything is a subfolder of INBOX, such as:

INBOX.Sent Items
INBOX Drafts

By setting the root prefix properly, this 'promotes' the other folders so in the client they appear at the same level as the inbox.

There have been issues in the past were users have created subfolders of inbox such as:

INBOX.inbox.foldername

You haven't done this have you? Everything in your webmail is at the same level? As shown here?

I assume it looks OK in webmail, problem occurs at TB level
http://img518.imageshack.us/img518/251/inboxyy4.jpg

[zhak]

Are any of the subfolders of INBOX named inbox? I can't tell in your webmail screenshot, but the subscribed IMAP folders screenshot in TB would suggest so.