Ongoing issues + a new problem - Page 2

abdwdc · 31st August 2006, 10:31 PM

We love, Fastmail, but in recent days, Server3 seems to have run into a number of problems (check-out http://status.fastmail.fm) Like others, I'm not happy that it will be "down for a couple of hours" since it's messing up a time-sensitive project for us (we're having to use other accounts to send and receive emails -- not ideal). Do the FM team think the pattern may indicate a bigger problem? is S3 one of the older servers?

iansealy · 31st August 2006, 10:36 PM

Hi,

Are there also problems on server4 at the moment?

I haven't received any new emails for nearly two hours. I know they're being sent because they also go to a Gmail account as a backup.

Also, emails I've sent haven't been received.

IMAP is working fine though!

Cheers,
Ian

jfv · 31st August 2006, 10:37 PM

Also aggravated about the server3 issues. There should be some way of accessing emails in the meantime.

Also, as a side note to bron and others who post on the Fastmail.FM status weblog: If you don't timestamp your updates, how are we supposed to know when things are supposed to get better?

Cordially,
J.

Edward Velo · 31st August 2006, 10:43 PM

Quote:

Originally posted by jfv
If you don't timestamp your updates, how are we supposed to know when things are supposed to get better?

Also, when reading the status via the RSS feed, only the initial message is visible.

geodude · 31st August 2006, 10:47 PM

Quote:

Originally posted by memac

Hardware problems happen to every company. I don't care how reliable people think services need to be. There will always be outages regardless of what email/web hosting service you use.

Professional organizations have redundancy so that service continues when a server dies. FM sells email services, one would expect they'd have better plans than to allow the entire system to die for 100's (1000's ?) of users when a single server goes down. I'm not impressed. I expected more than this. Is this just some 12 year old linux geek running a part time 'hobby' out of his parent's basement?

dieresis · 31st August 2006, 10:59 PM

Quote:

Originally posted by iansealy
IMAP is working fine though!

Not for me, but I guess I'm shackled to dead server 3 somehow for some reason.

sterdeus · 31st August 2006, 11:07 PM

I assume its only people on server 3 (like me) who are affected. If you look back in the status history (http://status.fastmail.fm/) there have been lots of issues with server 3. Why are there so many problems with this server, or why hasnt it been laid to rest?

**ReuvenNY** · 31st August 2006, 11:10 PM

Quote:

Originally posted by memac
...Hardware problems happen to every company. I don't care how reliable people think services need to be. There will always be outages regardless of what email/web hosting service you use...

While you are correct, that is not the issue. The issue is: how come Fastmail has 10 times more problems than Tuffmail.com or Everyone.net???

GlennFleishman · 31st August 2006, 11:11 PM

It is extraordinarily frustrating that Fastmail cannot get the time zone set in its status blog. It continues to say things like "12.30 GMT," when in fact that's obviously not the time at which the item is posted. If that were the case, the outage would have happened at 4.30 pm my time yesterday, which it did not. It happened quite recently, from what I can tell. It would probably be useful if posts to status had the CORRECT TIME so we would know what "a couple of hours" meant.

I am, alas, going to have to look into finding another mail vendor, which bums me out.

NJSS · 31st August 2006, 11:18 PM

Glenn

I agree entirely that every post in the Status Blog including updates should be identified with their time.

I don't know your time zone, as your location is not revealed on your post, but I think that the Status Blog time for this outage (12:31 GMT minus about 30 minutes - i.e. 12:00) is about correct.

Certainly it was at about 12:00 GMT that I first experienced problems.

iansealy · 31st August 2006, 11:19 PM

Quote:

Originally posted by iansealy
Are there also problems on server4 at the moment?

I haven't received any new emails for nearly two hours. I know they're being sent because they also go to a Gmail account as a backup.

Also, emails I've sent haven't been received.

IMAP is working fine though!

I've just had my first email for about three hours. According to the headers it took 50 mintues to get from mx3.internal to server4.internal.

So I'm assuming the rest of my email will now trickle in. Emails I've sent still seem to be queued up somewhere though.

Cheers,
Ian

Shady · 31st August 2006, 11:21 PM

Quote:

Originally posted by jfv
Also aggravated about the server3 issues. There should be some way of accessing emails in the meantime.

Also, as a side note to bron and others who post on the Fastmail.FM status weblog: If you don't timestamp your updates, how are we supposed to know when things are supposed to get better?

Cordially,
J.

Don't express anything negative about fastmail. The head-nodders on here will pan you for it. Just pay up and accept that you mail will be down for hours at a time every now and again.

Shady

NJSS · 31st August 2006, 11:35 PM

For what it's worth web mail was back up at about 14:28 GMT (six minutes ago).

geodude · 31st August 2006, 11:37 PM

Quote:

Originally posted by NJSS
For what it's worth web mail was back up at about 14:28 GMT (six minutes ago).

Up, as in you can log in. As far as messages showing up, nope.

mgai7755 · 31st August 2006, 11:37 PM

But mails are not arriving into my Inbox nor leaving the server...

31st August 2006, 10:31 PM	#16
abdwdc Junior Member Join Date: Aug 2006 Location: Paris & London Posts: 4	Does Server3 need repair or replacement We love, Fastmail, but in recent days, Server3 seems to have run into a number of problems (check-out http://status.fastmail.fm) Like others, I'm not happy that it will be "down for a couple of hours" since it's messing up a time-sensitive project for us (we're having to use other accounts to send and receive emails -- not ideal). Do the FM team think the pattern may indicate a bigger problem? is S3 one of the older servers?

31st August 2006, 11:11 PM	#24
GlennFleishman Junior Member Join Date: Mar 2006 Posts: 22	Status blog timezone, too It is extraordinarily frustrating that Fastmail cannot get the time zone set in its status blog. It continues to say things like "12.30 GMT," when in fact that's obviously not the time at which the item is posted. If that were the case, the outage would have happened at 4.30 pm my time yesterday, which it did not. It happened quite recently, from what I can tell. It would probably be useful if posts to status had the CORRECT TIME so we would know what "a couple of hours" meant. I am, alas, going to have to look into finding another mail vendor, which bums me out.

31st August 2006, 11:35 PM	#28
NJSS Cornerstone of the Community Join Date: Jul 2002 Location: Hampshire, UK Posts: 767	Back up at 14:28 GMT For what it's worth web mail was back up at about 14:28 GMT (six minutes ago).

31st August 2006, 11:37 PM	#30
mgai7755 Junior Member Join Date: Aug 2006 Posts: 5	although... But mails are not arriving into my Inbox nor leaving the server...

31st August 2006, 10:36 PM	#17
iansealy Member Join Date: Feb 2004 Location: United Kingdom Posts: 38	Hi, Are there also problems on server4 at the moment? I haven't received any new emails for nearly two hours. I know they're being sent because they also go to a Gmail account as a backup. Also, emails I've sent haven't been received. IMAP is working fine though! Cheers, Ian

31st August 2006, 10:37 PM	#18
jfv Junior Member Join Date: Aug 2003 Posts: 27	Also aggravated about the server3 issues. There should be some way of accessing emails in the meantime. Also, as a side note to bron and others who post on the Fastmail.FM status weblog: If you don't timestamp your updates, how are we supposed to know when things are supposed to get better? Cordially, J.

31st August 2006, 11:07 PM	#22
sterdeus Senior Member Join Date: Mar 2002 Location: Ontario, Canada Posts: 170	I assume its only people on server 3 (like me) who are affected. If you look back in the status history (http://status.fastmail.fm/) there have been lots of issues with server 3. Why are there so many problems with this server, or why hasnt it been laid to rest?

31st August 2006, 11:18 PM	#25
NJSS Cornerstone of the Community Join Date: Jul 2002 Location: Hampshire, UK Posts: 767	Glenn I agree entirely that every post in the Status Blog including updates should be identified with their time. I don't know your time zone, as your location is not revealed on your post, but I think that the Status Blog time for this outage (12:31 GMT minus about 30 minutes - i.e. 12:00) is about correct. Certainly it was at about 12:00 GMT that I first experienced problems.