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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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25 Sep 2003, 02:19 AM | #1 |
Junior Member
Join Date: Sep 2003
Posts: 14
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Maximum attachment size
Hello,
I am considering to sign up for a member or full account. However, I am a bit concerned about the policy not to accept emails with size > 10 MB. Why is this done, when I have paid for mailbox space with 16, 50 or even more megabyte? It may happen occasionally that I get send software upgrades via email which can get > 10 MB. Is there any way to bypass this restriction? I have not found any option in your pricing plans. Secondly your terms of service state that one can be removed from service at any time without any reason. Why is that? I can understand if one is removed because the service is terminated for all members or if violating the rules, but this sounds very strange. Can I at least expect to get back the additional money already paid for maybe the next x month if that happens? Thanks in advance. Regards, Guido |
25 Sep 2003, 03:18 AM | #2 | |
The "e" in e-mail
Join Date: Sep 2002
Location: FM does NOT refer to Fastmail (anymore).
Posts: 4,034
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Re: Maximum attachment size
Quote:
Last edited by FMRocks : 6 Apr 2004 at 02:56 AM. |
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25 Sep 2003, 03:57 AM | #3 | |
Moderator
Join Date: Dec 2002
Location: USA
Posts: 8,687
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Re: Maximum attachment size
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This is just a guess on my part. I can't speak for FM's TOS. Sherry |
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25 Sep 2003, 05:34 AM | #4 | |
Junior Member
Join Date: Sep 2003
Posts: 14
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Re: Re: Maximum attachment size
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I hope someone of the staff of FM will comment on this here too. You said you received > 10 MB. Does that mean that the statement in the FAQ is wrong? Regards, Guido |
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25 Sep 2003, 05:40 AM | #5 | |
Junior Member
Join Date: Sep 2003
Posts: 14
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Re: Re: Maximum attachment size
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Regards, Guido |
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25 Sep 2003, 06:58 AM | #6 | ||||
Cornerstone of the Community
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Location: SF, CA
Posts: 700
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Re: Re: Re: Maximum attachment size
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[/b][/quote] Quote:
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Welcome to the forum. |
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25 Sep 2003, 07:05 AM | #7 | |
Moderator
Join Date: Dec 2002
Location: USA
Posts: 8,687
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Re: Re: Re: Re: Maximum attachment size
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Sherry |
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25 Sep 2003, 12:38 PM | #8 | |
The "e" in e-mail
Join Date: Sep 2002
Location: FM does NOT refer to Fastmail (anymore).
Posts: 4,034
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Re: Re: Re: Maximum attachment size
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25 Sep 2003, 02:51 PM | #9 |
Ultimate Contributor
Join Date: Sep 2001
Location: Australia
Posts: 11,501
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Sherry's guess was pretty much right - our legal advice was that this clause is important to avoid problems in the case of users that caused trouble that we did not think of specifically when writing the contract, and to avoid having to wait for legal adjudication before we can terminate an abusive customer.
For these reasons, this clause protects users from service degradation due to other abusive users, and protects our business from legal problems. It does however require some trust on your part that we don't be unreasonable - I hope that our track record to date helps here. This forum is run by an indepdendent 3rd party and we can't modify the contents, so if we were doing nasty things you would be able to read about them here... |
25 Sep 2003, 03:11 PM | #10 |
The "e" in e-mail
Join Date: Feb 2002
Posts: 2,937
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In the end, I think it's important to note that there are certainly better, more realiable alternatives to sending large email attachments. Other services (ie HTTP/FTP hosting) were designed for this purpose, and have their own niche in online correspondence.
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25 Sep 2003, 04:26 PM | #11 | |
Junior Member
Join Date: Sep 2003
Posts: 14
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Quote:
However, I've reported a bug for some software and the other side has agreed to "send" me a newer version for free. I still hope they will send only a link and a registration key, but if not, the thing will have a binary size of 12 MB and I will be in trouble. My current ISP supports only 5 MB, another popular freemailer in my country provides 20 MB - at least they allow me to send that large attachments. However, at the moment I am bombarded with SWEN viruses which fill the entire box and I thought it would be a good idea to open an account with fastmail, because of the virus and spam protection. But here the 10 MB restriction hits me ... I'll think about it. Regards, Guido |
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25 Sep 2003, 04:32 PM | #12 | |
Junior Member
Join Date: Sep 2003
Posts: 14
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Re: Re: Re: Re: Maximum attachment size
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I wouldn't mind if the smaller accounts were restricted to 10 MB, or if I at least could get more by optional paying some more money. Regards, Guido |
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25 Sep 2003, 05:25 PM | #13 | |
Ultimate Contributor
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Re: Re: Re: Re: Re: Maximum attachment size
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25 Sep 2003, 07:17 PM | #14 |
Cornerstone of the Community
Join Date: Aug 2002
Location: Kent, UK
Posts: 693
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I remember the time when getting attachments of a few hundred kB was a real battle. That time has long gone fortunately. I think it is clear that people are going to want to send increasingly large files by email. A few years ago 5MB was a reasonable limit. 5MB would not be acceptable to most now and I think the time has come to review the 10MB limit. Maybe 20MB would be better. I think there should be little doubt that it will have to be raised at some point. FM have had a few users complaining in these forums about the limit, I am sure that more will in the future.
Dave |
25 Sep 2003, 10:20 PM | #15 |
Senior Member
Join Date: Mar 2003
Location: UK
Posts: 168
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Perhaps when the online storage comes around any atatchments of above 10mb will be deposited in the online storage file (if there is enough room). After all if users can upload files that big for download by other then it suggests that there is no technical barrier to using that space as a safety net. Of course due to the quotas that will be used this would only be of value to holders of enhanced accounts.
larry |
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