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Old 24 Jul 2013, 09:25 AM   #1
gareth
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Join Date: Mar 2002
Location: UK
Posts: 190
Webmail defaults to mobile interface

Is it just me?
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Old 24 Jul 2013, 10:00 AM   #2
thelanboy
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Join Date: Oct 2003
Location: USA - Boston
Posts: 54
No, it's not just you.

For anyone having this problem, there is a link at the BOTTOM of the page where you can switch to full interface. I'm assuming the default to mobile is just a mistake.

I and another user are seeing this as well. On Firefox on Linux Mint.

However, it works fine in other browsers (Chromium, Opera, etc.) on the same computers.

Last edited by thelanboy : 24 Jul 2013 at 10:12 AM.
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Old 24 Jul 2013, 10:11 AM   #3
thelanboy
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Moderator, possibly this thread should merge with this one:

http://www.emaildiscussions.com/show...d=1#post558036
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Old 24 Jul 2013, 10:26 AM   #4
lauricat
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Join Date: Oct 2012
Posts: 30
Me too!

Copy of my post from the General Disscussion section (Mods please delete. Thanks)
***********************************************
G'day.

I am still using FM's classic interface, as I need to use different signatures - depending on whom I am replying to, and creating new profiles is a pain...

So, EVERY time I log in to https://www.fastmail.fm/?force_interface=html

I get the mobile interface on my PC and Notebook computer.

I have tried clearing cookies & cache data - many times.

Running Ubuntu 12.04 LTS & Firefox V22. On both..And both using Gnome as well.

I have had this with support before, but problem 'appeared' to go away so we left it. It's now back to the Mobile interface.

Interstingly, when I log in, the Mobile GUI appears, I then click to 'switch to full interface' at the bottom of the screen. After that, if I switch to a new tab and enter "https://www.fastmail.fm/?force_interface=html" again, my login says;
'select account' (which is normally where the username & password fields are - which is what I expect to see), my username is already inserted like this: "xxxxxx@fastmail.fm (mobile)" - which is odd as I have already switched to 'full interface' previously .

I have the 'Full" service plan.

Any ideas?

Thanks.
***********************************************************
Some extra info I just remembered:

After I submited help ticket, problem mysteriously went away. Support were NOT overly interested as it did not happen with testing on other browsers/O.S and on other computers.

So I left it at that.

But, it is so annoying to say the least.

Are there any other Linux users with the same problem (I am guessing it's a common factor here..)

Please note also as well as clearing all the cache, I tried using 'Bleachbit' to delete all FF's cache information.

Next I am going to do some testing with Puppy & KDE with F.F.

Thanks

~L.

Last edited by lauricat : 24 Jul 2013 at 10:31 AM. Reason: more info, spelling..
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Old 24 Jul 2013, 10:31 AM   #5
thelanboy
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Location: USA - Boston
Posts: 54
This thread seems related and has links to possible troubleshooting ideas:

http://www.emaildiscussions.com/showthread.php?t=66776

Seems that this problem may have been introduced, inadvertently, when FastMail implemented auto-detection of mobile devices.
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Old 24 Jul 2013, 10:55 AM   #6
lauricat
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Posts: 30
I've submitted a support ticket lets see what happens...

Cheers

~L.
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Old 24 Jul 2013, 10:56 AM   #7
gareth
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Join Date: Mar 2002
Location: UK
Posts: 190
Thanks, I had a look at http://robm.fastmail.fm/articles/detectui.html and it reported desktop screen size although that isn't what I'm, getting - this has only started today. Does anyone know if it's worth reporting or is it currently being investigated?

Thanks

------------------------
Detect UI results

ua = Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:22.0) Gecko/20100101 Firefox/22.0

r = 1

ui = ajax

size = desktop

push = 1
--------------------
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Old 24 Jul 2013, 11:20 AM   #8
neilj
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Join Date: Apr 2004
Location: Melbourne
Posts: 971

Representative of:
Fastmail.fm
Yesterday we rolled out a change to work around a bug in Firefox for Android where it reports the screen pixel density incorrectly; this led to Firefox Mobile users getting the desktop interface by mistake. Unfortunately, we accidentally also applied the same logic to Firefox on Linux, which caused the issue you've been experiencing. This has now been fixed, and you should default to the desktop interface.

Apologies for the inconvenience,

Neil.
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Old 24 Jul 2013, 12:32 PM   #9
lauricat
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Join Date: Oct 2012
Posts: 30
Hello Neil.

Thanks for the fix.

So far so good this end.

Let's see in a week or so?

Thanks

~L
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