Problems with Virgin Media - Page 3

JNicoll · 3 Nov 2013, 10:10 PM

Also as far as Virgin are concerned, I reported this problem to their level two technical support staff (after great difficulty getting the 'you need to reboot your superhub' people to understand that that wasn't the problem) at about 9pm UK time on Saturday night.

Even then, they said they thought they'd already had it reported.

denali · 4 Nov 2013, 10:58 PM

FWIW Virgin Media are now reporting this problem as resolved. A couple of quick pings suggest they have indeed fixed it.

http://community.virginmedia.com/t5/...048498#M137171

Anyone who switched from a third-party DNS provider to VM's own to take advantage of FastMail's workaround should now be able to switch back.

Fenman · 4 Nov 2013, 11:01 PM

Quote:

Originally Posted by denali

FWIW Virgin Media are now reporting this problem as resolved. A couple of quick pings suggest they have indeed fixed it.

http://community.virginmedia.com/t5/...048498#M137171

Anyone who switched from a third-party DNS provider to VM's own to take advantage of FastMail's workaround should now be able to switch back.

Good here, thanks - and thanks the the Fm team for their intervention.

OK - I just wasted a month's subscription to a VPN!

digp · 5 Nov 2013, 04:49 AM

which vpn?

robn · 5 Nov 2013, 04:59 AM

Virgin Media's network team got in touch and let me know that they'd fixed it, so I've removed the workaround.

Fenman · 5 Nov 2013, 02:09 PM

Quote:

Originally Posted by digp

which vpn?

ProXPN

The free version got me through fine but the annoying nags to upgrade got the better of me!

3 Nov 2013, 10:10 PM	#31
JNicoll Junior Member Join Date: Nov 2013 Location: Edinburgh, Scotland Posts: 2	Also as far as Virgin are concerned, I reported this problem to their level two technical support staff (after great difficulty getting the 'you need to reboot your superhub' people to understand that that wasn't the problem) at about 9pm UK time on Saturday night. Even then, they said they thought they'd already had it reported.

4 Nov 2013, 10:58 PM	#32
denali Junior Member Join Date: Mar 2009 Posts: 10	FWIW Virgin Media are now reporting this problem as resolved. A couple of quick pings suggest they have indeed fixed it. http://community.virginmedia.com/t5/...048498#M137171 Anyone who switched from a third-party DNS provider to VM's own to take advantage of FastMail's workaround should now be able to switch back.

5 Nov 2013, 04:49 AM	#34
digp Master of the @ Join Date: May 2003 Posts: 1,326	which vpn?

5 Nov 2013, 04:59 AM	#35
robn Master of the @ Join Date: May 2012 Location: Melbourne, Australia Posts: 1,007 Representative of: Fastmail.fm	Virgin Media's network team got in touch and let me know that they'd fixed it, so I've removed the workaround.