Down again

wibbly · 30 Jul 2005, 04:48 AM

IMAP login rejecting login (it worked a few mins ago for me). Web login gives...

www.fastmail.fm - An error has occurred
There was a problem accessing the server where your email is stored. The problem was: Automated restart to fix non-responding service.

Please wait a few minutes before trying again.

--------------------------------------------------------------------------------

For the moment please click the 'Back' button on your browser and try again. If that doesn't work, please go to http://www.fastmail.fm and login again.

wibbly · 30 Jul 2005, 05:17 AM

I'm in the UK. Fastmail does indeed seem sick at the moment

FastTest result...

Observations log
----------------

IP is on private net
DNS Server 158.43.240.3 did not complete all tests
FastMail.FM SMTP test failed
FastMail.FM Alternate SMTP test failed

Diagnostic log
--------------

Windows version:
Windows NT/2k/XP
Major Version = 5
Minor Version = 1
Build Number = 2600
Platform ID = 2
CSDVersion = Service Pack 2

Web browser:
Browser = iexplore.exe
Version = 6.0.2900
Path = C:\Program Files\Internet Explorer

Mail client:
Mail client = OUTLOOK.EXE
Version = 11.0.6353
Path = C:\Program Files\Microsoft Office\OFFICE11

Internet Connection:
LAN

Current time:
29-Jul-2005 21:15:48

UTC Time:
29-Jul-2005 20:15:48

Your IP address:
10.10.10.105

Checking ICMP connectivity:
resolving 216.239.51.101
216.239.51.101 resolved to 216.239.51.101
Timed out.

Your DNS Servers:
158.43.240.4
158.43.240.3

DNS Server Results:
158.43.240.4 - www.google.com - www.l.google.com
158.43.240.4 - www.google.com - 66.249.87.104
158.43.240.4 - www.google.com - 66.249.87.99
158.43.240.4 - ns1.zoneedit.com - 207.234.248.200
158.43.240.4 - www.fastem.com - 66.111.4.152
158.43.240.4 - www.fastem.com - 66.111.4.162
158.43.240.4 - www.dot.fm - 64.78.46.246
158.43.240.4 - www.fastmail.fm - 66.111.4.162
158.43.240.4 - www.fastmail.fm - 66.111.4.152
158.43.240.3 - www.google.com - www.l.google.com
158.43.240.3 - www.google.com - 66.249.87.99
158.43.240.3 - www.google.com - 66.249.87.104
158.43.240.3 - ns1.zoneedit.com - 207.234.248.200
158.43.240.3 - www.dot.fm - 64.78.46.246
158.43.240.3 - www.fastmail.fm - 66.111.4.162
158.43.240.3 - www.fastmail.fm - 66.111.4.152

ZoneEdit DNS Test:

Trace skipped because no ICMP connectivity

FastMail.FM IMAP test:
* OK IMAP4 Ready frontend2.messagingengine.com 0001f07d

FastMail.FM SMTP test:

FastMail.FM Alternate SMTP test:

FastMail.FM SMTP proxy test:
21: 220 frontend2.messagingengine.com ESMTP . No UCE permitted.
22: 220 frontend2.messagingengine.com ESMTP . No UCE permitted.
23: 220 frontend2.messagingengine.com ESMTP . No UCE permitted.
70: 220 frontend2.messagingengine.com ESMTP . No UCE permitted.
443: 220 frontend2.messagingengine.com ESMTP . No UCE permitted.

FastMail.FM HTTP test:
finished

Sard · 30 Jul 2005, 07:24 AM

Observations log
----------------

IP is on private net
DNS Server 192.168.0.1 is on private net
FastMail.FM SMTP test failed
FastMail.FM Alternate SMTP test failed
FastMail.FM HTTP test failed

David · 30 Jul 2005, 08:13 AM

Fastmail (webmail) is ok in Canada.

POP okay as well. I have no imap set up currently.

Terry · 30 Jul 2005, 10:44 AM

cant log on in A.U also its not accepting any of my forwarded mail but accepts mail for fastmail.fm.......strange

Terry · 30 Jul 2005, 11:01 AM

some international links are down here so that may be the broblem.....

Terry · 30 Jul 2005, 12:28 PM

Working ok now.........

David · 30 Jul 2005, 12:55 PM

They have repaired the little wire that runs under the sea.

Sard · 30 Jul 2005, 06:07 PM

Still not working for me. It's been down for 16+ hours now. What's going on?

EDIT:

Well I normally just use the web interface as it's so good, but I can't get on to any of the Fastmail websites. Fastcheck also won't connect.

But I've just installed Thunderbird and can now access my email. Strange.

Hope it gets fixed as clients are just clunky compared to the web interface.

kurianja · 30 Jul 2005, 11:26 PM

Sard,

Can you access other sites fine? Your Fasttest output indicates somethings blocking port 80.

Can you try accessing any of

www.sent.com
www.eml.cc

and see if you can get through..

kurianja · 30 Jul 2005, 11:26 PM

Sard,

Can you access other sites fine? Can you try accessing any of

www.sent.com
www.eml.cc

and see if you can get through..

Sard · 31 Jul 2005, 12:09 AM

Yes all other sites work fine. I think it might have been a problem with my antivirus' web scanner. Seems to be working again anyway.

30 Jul 2005, 04:48 AM	#1
wibbly Essential Contributor Join Date: Mar 2003 Location: UK Posts: 213	Down again IMAP login rejecting login (it worked a few mins ago for me). Web login gives... www.fastmail.fm - An error has occurred There was a problem accessing the server where your email is stored. The problem was: Automated restart to fix non-responding service. Please wait a few minutes before trying again. -------------------------------------------------------------------------------- For the moment please click the 'Back' button on your browser and try again. If that doesn't work, please go to http://www.fastmail.fm and login again.

30 Jul 2005, 06:07 PM	#9
Sard Member Join Date: Feb 2004 Location: UK Posts: 37	Still not working for me. It's been down for 16+ hours now. What's going on? EDIT: Well I normally just use the web interface as it's so good, but I can't get on to any of the Fastmail websites. Fastcheck also won't connect. But I've just installed Thunderbird and can now access my email. Strange. Hope it gets fixed as clients are just clunky compared to the web interface. Last edited by Sard : 30 Jul 2005 at 06:21 PM.

30 Jul 2005, 05:17 AM	#2
wibbly Essential Contributor Join Date: Mar 2003 Location: UK Posts: 213	I'm in the UK. Fastmail does indeed seem sick at the moment FastTest result... Observations log ---------------- IP is on private net DNS Server 158.43.240.3 did not complete all tests FastMail.FM SMTP test failed FastMail.FM Alternate SMTP test failed Diagnostic log -------------- Windows version: Windows NT/2k/XP Major Version = 5 Minor Version = 1 Build Number = 2600 Platform ID = 2 CSDVersion = Service Pack 2 Web browser: Browser = iexplore.exe Version = 6.0.2900 Path = C:\Program Files\Internet Explorer Mail client: Mail client = OUTLOOK.EXE Version = 11.0.6353 Path = C:\Program Files\Microsoft Office\OFFICE11 Internet Connection: LAN Current time: 29-Jul-2005 21:15:48 UTC Time: 29-Jul-2005 20:15:48 Your IP address: 10.10.10.105 Checking ICMP connectivity: resolving 216.239.51.101 216.239.51.101 resolved to 216.239.51.101 Timed out. Your DNS Servers: 158.43.240.4 158.43.240.3 DNS Server Results: 158.43.240.4 - www.google.com - www.l.google.com 158.43.240.4 - www.google.com - 66.249.87.104 158.43.240.4 - www.google.com - 66.249.87.99 158.43.240.4 - ns1.zoneedit.com - 207.234.248.200 158.43.240.4 - www.fastem.com - 66.111.4.152 158.43.240.4 - www.fastem.com - 66.111.4.162 158.43.240.4 - www.dot.fm - 64.78.46.246 158.43.240.4 - www.fastmail.fm - 66.111.4.162 158.43.240.4 - www.fastmail.fm - 66.111.4.152 158.43.240.3 - www.google.com - www.l.google.com 158.43.240.3 - www.google.com - 66.249.87.99 158.43.240.3 - www.google.com - 66.249.87.104 158.43.240.3 - ns1.zoneedit.com - 207.234.248.200 158.43.240.3 - www.dot.fm - 64.78.46.246 158.43.240.3 - www.fastmail.fm - 66.111.4.162 158.43.240.3 - www.fastmail.fm - 66.111.4.152 ZoneEdit DNS Test: Trace skipped because no ICMP connectivity FastMail.FM IMAP test: * OK IMAP4 Ready frontend2.messagingengine.com 0001f07d FastMail.FM SMTP test: FastMail.FM Alternate SMTP test: FastMail.FM SMTP proxy test: 21: 220 frontend2.messagingengine.com ESMTP . No UCE permitted. 22: 220 frontend2.messagingengine.com ESMTP . No UCE permitted. 23: 220 frontend2.messagingengine.com ESMTP . No UCE permitted. 70: 220 frontend2.messagingengine.com ESMTP . No UCE permitted. 443: 220 frontend2.messagingengine.com ESMTP . No UCE permitted. FastMail.FM HTTP test: finished

30 Jul 2005, 07:24 AM	#3
Sard Member Join Date: Feb 2004 Location: UK Posts: 37	Observations log ---------------- IP is on private net DNS Server 192.168.0.1 is on private net FastMail.FM SMTP test failed FastMail.FM Alternate SMTP test failed FastMail.FM HTTP test failed

30 Jul 2005, 08:13 AM	#4
David Ultimate Contributor Join Date: Dec 2001 Location: Canada. Posts: 10,355	Fastmail (webmail) is ok in Canada. POP okay as well. I have no imap set up currently.

30 Jul 2005, 10:44 AM	#5
Terry The "e" in e-mail Join Date: Jul 2002 Location: VK4 Posts: 3,029	cant log on in A.U also its not accepting any of my forwarded mail but accepts mail for fastmail.fm.......strange

30 Jul 2005, 11:01 AM	#6
Terry The "e" in e-mail Join Date: Jul 2002 Location: VK4 Posts: 3,029	some international links are down here so that may be the broblem.....

30 Jul 2005, 12:28 PM	#7
Terry The "e" in e-mail Join Date: Jul 2002 Location: VK4 Posts: 3,029	Working ok now.........

30 Jul 2005, 12:55 PM	#8
David Ultimate Contributor Join Date: Dec 2001 Location: Canada. Posts: 10,355	They have repaired the little wire that runs under the sea.

30 Jul 2005, 11:26 PM	#10
kurianja Master of the @ Join Date: Apr 2003 Posts: 1,395 Representative of: Fastmail.FM	Sard, Can you access other sites fine? Your Fasttest output indicates somethings blocking port 80. Can you try accessing any of www.sent.com www.eml.cc and see if you can get through..

31 Jul 2005, 12:09 AM	#12
Sard Member Join Date: Feb 2004 Location: UK Posts: 37	Yes all other sites work fine. I think it might have been a problem with my antivirus' web scanner. Seems to be working again anyway.