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Old 26 Nov 2012, 08:51 PM   #1
apl
Senior Member
 
Join Date: Apr 2006
Location: London, England
Posts: 166
Blocked log-in and send email - Help

Hi,

I have a family account that has one of the users blocked, I've not seen this before and I don't know how to unblock them, can anyone help?

I have raised a ticket but have had no response for nearly 20 hours now.

Any help would be appreciated.

Regards Alan
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Old 27 Nov 2012, 08:51 AM   #2
BritTim
The "e" in e-mail
 
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,084
Quote:
Originally Posted by apl View Post
Hi,

I have a family account that has one of the users blocked, I've not seen this before and I don't know how to unblock them, can anyone help?

I have raised a ticket but have had no response for nearly 20 hours now.

Any help would be appreciated.

Regards Alan
Does running the automated account verification script
  • Go to login screen
  • Click on the Can't access your my account? link
  • Click on the Verify account link under "Account problems"
help? When you say the account is blocked, what exactly are the symptoms?
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Old 27 Nov 2012, 09:08 AM   #3
apl
Senior Member
 
Join Date: Apr 2006
Location: London, England
Posts: 166
Hi Tim,

All fixed, Fastmail blocked the user from logging in and sending email because of suspicious activity.

The account belonged to a friend and even though I could log in with the master user account the words

BLOCKED: User Log In and
BLOCKED: Send email

appeared below the Details column in the View/Manage Users screen.

Fastmail have since unblocked the account.

Regards Alan
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