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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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26 Nov 2012, 08:51 PM | #1 |
Senior Member
Join Date: Apr 2006
Location: London, England
Posts: 166
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Blocked log-in and send email - Help
Hi,
I have a family account that has one of the users blocked, I've not seen this before and I don't know how to unblock them, can anyone help? I have raised a ticket but have had no response for nearly 20 hours now. Any help would be appreciated. Regards Alan |
27 Nov 2012, 08:51 AM | #2 | |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,084
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27 Nov 2012, 09:08 AM | #3 |
Senior Member
Join Date: Apr 2006
Location: London, England
Posts: 166
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Hi Tim,
All fixed, Fastmail blocked the user from logging in and sending email because of suspicious activity. The account belonged to a friend and even though I could log in with the master user account the words BLOCKED: User Log In and BLOCKED: Send email appeared below the Details column in the View/Manage Users screen. Fastmail have since unblocked the account. Regards Alan |
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