Fastmail IMAP off the air

[lauricat]

See status page here:

http://www.fastmailstatus.com/

Just FYI..

Cheers

~L.

[bipbop]

Didn't know of that one. Thanks!

[JeffK]

Thanks lauricat I wondered what was wrong.

[brong]

Yep - an upgrade that was supposed to be entirely invisible, but it took down servers and I had to perform an emergency repair which took everyone offline briefly, and the poor people on one server offline a little more than briefly.

Bron.

[g4mby]

Originally Posted by brong

Yep - an upgrade that was supposed to be entirely invisible, but it took down servers and I had to perform an emergency repair which took everyone offline briefly, and the poor people on one server offline a little more than briefly.

No problem. I was asleep at the time.

[brong]

Originally Posted by g4mby

No problem. I was asleep at the time.

Lucky you I did time it so it would be middle of the night for Europe and at least at the end of the workday for US East. A couple of hours later is good for US West, but the load is already dropping off by that time of day, and it leaves the most time for finishing anything that I start working on! (plus, I'd just eaten lunch, so there's a few hours with minimal distractions ahead)

[quicksilver03]

Originally Posted by brong

Lucky you I did time it so it would be middle of the night for Europe and at least at the end of the workday for US East. A couple of hours later is good for US West, but the load is already dropping off by that time of day, and it leaves the most time for finishing anything that I start working on! (plus, I'd just eaten lunch, so there's a few hours with minimal distractions ahead)

I don't know if it's related to this upgrade, but my IMAP client (Postbox) is now showing errors when I try to delete a mail or move a mail to another mailbox.

The error is:

PHP Code:

Error: The current command did not succeed.  The mail server responded: Mailbox does not exist
. 


I have configured my client to use

PHP Code:

IMAP server directory: INBOX.
Personal namespace: "INBOX." 


Perhaps the upgrade broke something with custom namespaces?

[brong]

Originally Posted by quicksilver03

I don't know if it's related to this upgrade, but my IMAP client (Postbox) is now showing errors when I try to delete a mail or move a mail to another mailbox.

The error is:

PHP Code:

Error: The current command did not succeed.  The mail server responded: Mailbox does not exist
. 


I have configured my client to use

PHP Code:

IMAP server directory: INBOX.
Personal namespace: "INBOX." 


Perhaps the upgrade broke something with custom namespaces?

Please open a support ticket, mention to allocate it to Bron, and/or PM me the ticket number here. (it's 3am and I just got paged for something unrelated, so I won't look until later) - but I'm going to need telemetry logging to see what's going on.

The fact that half the world isn't up in arms probably means it's something to do with your account rather than a more general bug

Regards,

Bron.

[FredOnline]

Originally Posted by brong

Yep - an upgrade that was supposed to be entirely invisible, but it took down servers and I had to perform an emergency repair which took everyone offline briefly, and the poor people on one server offline a little more than briefly.

Does anyone else notice this, or is it just me?

The lack of an apology.

This is frequently missing from explanations for downtimes.

IMHO, as a service that people are paying for, it should be mandatory.

[quicksilver03]

Originally Posted by brong

Please open a support ticket, mention to allocate it to Bron, and/or PM me the ticket number here. (it's 3am and I just got paged for something unrelated, so I won't look until later) - but I'm going to need telemetry logging to see what's going on.

The fact that half the world isn't up in arms probably means it's something to do with your account rather than a more general bug

Thanks Bron, I've opened the ticket as you suggested.

This looks very much like a corner case with the IMAP server directory and personal namespace configurations: if I remove those 2 then the problem goes away, Postbox is able to move or delete messages from the Inbox without any error.

[quicksilver03]

Originally Posted by quicksilver03

Thanks Bron, I've opened the ticket as you suggested.

This looks very much like a corner case with the IMAP server directory and personal namespace configurations: if I remove those 2 then the problem goes away, Postbox is able to move or delete messages from the Inbox without any error.

I've finally managed to find a solution that allows me to keep using Postbox and my desired configuration: as documented on

https://www.fastmail.com/help/techni...sandports.html

I simply changed the IMAP port to 992 and removed all namespace settings, and then everything worked fine.

It was a client issue from the beginning and if I had searched a little more I would have solved it in no more than 15 minutes.