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Old 25 Nov 2019, 12:34 AM   #1
jpsheridan
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Join Date: Oct 2018
Posts: 9
FTP Problems

shifting to its own thread.

Quote:
Originally Posted by JamesHenderson View Post
Continuing this topic is really for another thread (my bad), but FTP is working fine for me. FTP is monitored so perhaps the problem is outside of Fastmail?
That was green the last time it fell over as well.

The error is simply
Quote:
Originally Posted by fastmail ftp
Connection closed by remote host.
which I would think is very much their problem but how would I know as they haven't bothered to respond to my ticket.
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Old 25 Nov 2019, 01:58 AM   #2
BritTim
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I assume you are using an App password, and have verified that it exists as expected. Also, that you are connecting through ftp.fastmail.com. I suggest you try deleting and recreating the App password to ensure you and FastMail are in agreement over the correct password.
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Old 25 Nov 2019, 06:23 AM   #3
jpsheridan
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It's connecting and transferring successfully about 25% of the time so I don't think the password is the problem but I'll try resetting it anyway, can't hurt.


edit: unsurprisingly, it hasn't helped.

Last edited by jpsheridan : 25 Nov 2019 at 07:40 AM.
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Old 25 Nov 2019, 03:34 PM   #4
Berenburger
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Quote:
Originally Posted by jpsheridan View Post
It's connecting and transferring successfully about 25% of the time so I don't think the password is the problem but I'll try resetting it anyway, can't hurt.


edit: unsurprisingly, it hasn't helped.
Enough free space?
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Old 26 Nov 2019, 03:06 AM   #5
jpsheridan
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Turns out they now have a new ftp server and it looks like they're only monitoring that one as they were unaware of any problem with the old one.
New one is connecting without issue.
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Old 26 Nov 2019, 04:56 AM   #6
JamesHenderson
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What’s the address of the old server?
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Old 26 Nov 2019, 05:11 AM   #7
jpsheridan
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old: ftp.messagingengine.com
new: ftp.fastmail.com
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Old 26 Nov 2019, 06:02 AM   #8
JamesHenderson
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Oh. That change was Implemented several years ago - I am not surprised they are no longer monitoring messagingengjne.com

You might also want to check/change all servers you are using
IMAP.fastmail.com
SMTP.fastmail.com
WebDAV.fastmail.com
LDAP.fastmail.com
etc...
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