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Old 8 Aug 2013, 03:44 AM   #16
philtec
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Join Date: Jun 2004
Location: YouEssAey
Posts: 143
Web mail site down as well

Info icon
The webpage cannot be found
HTTP 404
Most likely causes:
•There might be a typing error in the address.
•If you clicked on a link, it may be out of date.
What you can try:
Retype the address.
Go back to the previous page.
Go to and look for the information you want.
More information More information

Last edited by philtec : 8 Aug 2013 at 12:07 PM.
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Old 8 Aug 2013, 03:46 AM   #17
Clive T
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Join Date: Aug 2003
Location: Tunbridge Wells, UK
Posts: 117
Quote:
Originally Posted by PeteLavabit View Post
Message received and understood. Thanks for your patience.

We're working on a bunch of things that should help improve notifications/communications with users (and the public): having some sort of public feed (perhaps on Twitter) to which people can subscribe to get updates,
Better communication would be very welcome but PLEASE be aware that there a goodly number of people who don't/won't use Twitter or Facebook.

The minute you make these media your prime sources of information, I'm off.

Regards
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Old 8 Aug 2013, 04:34 AM   #18
PeteLavabit
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Join Date: Dec 2011
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Quote:
Originally Posted by Clive T View Post
Better communication would be very welcome but PLEASE be aware that there a goodly number of people who don't/won't use Twitter or Facebook.

The minute you make these media your prime sources of information, I'm off.

Regards
We agree. Twitter wouldn't be the sole source of information, but would be an option for those who wish to use it.
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Old 8 Aug 2013, 06:42 AM   #19
robl42
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Join Date: Aug 2013
Posts: 6
I'm rather upset there's no announcement on your homepage, not everyone tweets and you DO have a facebook page (remember facebook??) It be nice if you tell us when services will be back up. I'm a paying customer and have to use my gmail account as of lately.

What the hell is going on? It be nice if you guys post here once in a while, too, I'll even provide the link:

https://www.facebook.com/pages/Lavab...32285083487165

If you do not wish to use facebook as support, please delete the page. This has been happening way too often and I suggest you get this fixed ASAP.

I support American jobs but I'll go back to google if this isn't resolved in a timely manner, also, you better check your voice mail at the phone number provided on the page, people have tried to call.

(Yea, I'm a little upset...)

-Rob
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Old 8 Aug 2013, 07:39 AM   #20
radoo
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Join Date: Aug 2013
Posts: 8
hi,

sorry guys, but this is totally unprofessional! I mean, no problem with the mail being down for a couple of hours, but its the whole day in the meantime, and we don't even know how long this will take! and UNANNOUNCED?

"The transfer of mail to the new storage system is taking longer than originally anticipated. Sorry. We'll keep you posted as we get more information.". a piece of information I found on a forum, really? Keep us posted exactly how? There is not even a link on your page to that piece of information! You're an email provider for christs sake, can't you even send a email to everyone about this a couple of days before, so we can give our clients an alternate email address?
I joined lavabit because of the privacy violation the other providers apparently have no problem with, but I'll totally reconsider. Because I and my business for instance totally rely on a steady email provider!
(yeah, I'm a BIT upset too)
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Old 8 Aug 2013, 08:01 AM   #21
robl42
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How sad and not very professional

-Rob
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Old 8 Aug 2013, 09:03 AM   #22
schlocker
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Join Date: Aug 2013
Posts: 7
ridiculous

This is the third f'n time this year that unannounced, ill scheduled and prolonged "maintenance" has occurred. I'm a paying customer, but you bet I've been looking to alternatives and will be jumping ship ASAP! This is unacceptable.

Pete, whats prohibiting you or anyone else who works at Lavabit from creating a Twitter account and posting updates? (To previous posters, you don't need a Twitter account to read tweets!)

You'd think with the recent NSA leak and press you guys got with Snowden, that the owners would invest in the company instead they got their thumbs up their *** and are probably tending to the company on their spare time.

Last edited by schlocker : 8 Aug 2013 at 09:09 AM.
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Old 8 Aug 2013, 10:13 AM   #23
Jack
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Join Date: Jan 2003
Location: Pennsylvania, U.S.A.
Posts: 127
I've been subscribed to Lavabit for years, but with this latest outage, it's definitely time to start looking elsewhere for IMAP e-mail hosting.
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Old 8 Aug 2013, 11:30 AM   #24
David
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Join Date: Dec 2001
Location: Canada.
Posts: 10,355
Lavabit has been deteriorating for a few years now; though I once considered Lavabit to be superior (to other similar services) the writing has been on the wall for a few years now.... at least.

To anyone who is still using Lavabit.... as their primary account, I would suggest that the time to move is imminent - before it is just too late.

unless you are solidly backed up, and just don't care, (of course )
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Old 8 Aug 2013, 02:41 PM   #25
Greensky
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Join Date: Apr 2011
Location: Helsinki, Finland
Posts: 57
Quote:
Originally Posted by PeteLavabit View Post
We've been having some intermittent issues with the storage system over the last day or two.

We started moving mail to a new storage system today, but this is taking longer than expected -- we hoped to get everything finished during the off-peak times but things didn't work out that way. Sorry. :/

Incoming mail will be queued by sending systems for delivery once everything on our end returns to normal. No mail should be lost.

Sorry for all the trouble. We're working to get this sorted out as quickly as possible.
Thank you for taking the time for this update in spite of the trouble you're going through. Let's hope everything gets quickly working again
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Old 8 Aug 2013, 02:57 PM   #26
north
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Join Date: May 2012
Location: north
Posts: 144
(a lot of first time forumposters are very critical with lavabit right now...hmm)

anyway, as long as lavabit becomes more "bullet proof" i will use lavabit in future too. for me the service is ok and the system there was mostly stable and fast. a bit more patience in times of "everything has to be done instantly" are indicated.
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Old 8 Aug 2013, 03:03 PM   #27
FredOnline
The "e" in e-mail
 
Join Date: Apr 2011
Location: Manchester UK
Posts: 2,215
Quote:
Originally Posted by schlocker View Post
Pete, whats prohibiting you or anyone else who works at Lavabit from creating a Twitter account and posting updates? (To previous posters, you don't need a Twitter account to read tweets!)
I have created a web page that lists the current tweets of the majority of e-mail providers used by us all here on the EMD forum:

EMD Favorites

To Lavabit, it only takes a few minutes to set up a Twitter account - then I can add you to the list.
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Old 8 Aug 2013, 06:20 PM   #28
drew
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Join Date: Jan 2006
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Thanks to Pete for being active here at EMD.

https://lavabit.zendesk.com/entries/...CDT-UTC-05-00-

Maybe one can look there next time it happens?

Webmail still fails but one can see this page https://lavabit.com/
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Old 8 Aug 2013, 06:26 PM   #29
radoo
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Join Date: Aug 2013
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Quote:
Originally Posted by drew View Post
https://lavabit.zendesk.com/entries/...CDT-UTC-05-00-

Maybe one can look there next time it happens?

Webmail still fails but one can see this page https://lavabit.com/
greeeeat idea! only that information is quite old and there is no update! its the second day we can't use our email.

p.s. did you ever considerto do the maintenance at the week-end? jeez

Last edited by radoo : 8 Aug 2013 at 07:50 PM.
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Old 8 Aug 2013, 06:38 PM   #30
philtec
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Pay Service?

And people pay for this service???
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