Frustrated with Fastmail

DesertCW · 4 Aug 2008, 06:24 AM

I just signed up for IMAP services from Fastmail. I have tried to connect using both Thunderbird and Windows Live Mail. I have triple checked all the ports, and turned off the firewall to make sure it wasn't interfering. I get the following error messages:

Thunderbird: "connection to server mail.messagingengine.com timed out"

Windows Live Mail: "the connection to the server has failed. Your IMAP command could not be sent to the server, due to non-network errors. This could, for example, indicate a lack of memory on your system." (this one is especially fascinating...)

So, no connect. Any ideas on where to start sorting through this?

DesertCW

David · 4 Aug 2008, 07:22 AM

Welcome to the forums:

I suggest to try an alternate IMAP port and to make sure you are using your full username to login, including the part of the username after the @ sign eg:

username @ domain.com (without the spaces)

David

edit: would a moderator please move this thread to the Fastmail help forum

DesertCW · 4 Aug 2008, 08:14 AM

Just figured it out -

It wasn't my firewall.

It wasn't the firewall in the wireless router.

It WAS the firewall in the cable modem (it was blocking the email ports).

Isn't security GRAND??

CW

David · 4 Aug 2008, 08:30 AM

It's good you have it working CW.

Cheers

**Sherry** · 4 Aug 2008, 11:02 AM

Mod: Thread moved to the Fastmail.FM Help and Current Issues Forum

n5bb · 4 Aug 2008, 12:39 PM

Another welcome to the EMD Forums, DesertCW!

And if by any chance CW refers to Continuous Wave, an even more enthusiastic welcome.

If you have any additional problems you can download the free FastTest tool to a PC. This program will check your connections to FastMail.

Bill

4 Aug 2008, 06:24 AM	#1
DesertCW Junior Member Join Date: Aug 2008 Posts: 2	Frustrated with Fastmail I just signed up for IMAP services from Fastmail. I have tried to connect using both Thunderbird and Windows Live Mail. I have triple checked all the ports, and turned off the firewall to make sure it wasn't interfering. I get the following error messages: Thunderbird: "connection to server mail.messagingengine.com timed out" Windows Live Mail: "the connection to the server has failed. Your IMAP command could not be sent to the server, due to non-network errors. This could, for example, indicate a lack of memory on your system." (this one is especially fascinating...) So, no connect. Any ideas on where to start sorting through this? DesertCW

4 Aug 2008, 07:22 AM	#2
David Ultimate Contributor Join Date: Dec 2001 Location: Canada. Posts: 10,355	Welcome to the forums: I suggest to try an alternate IMAP port and to make sure you are using your full username to login, including the part of the username after the @ sign eg: username @ domain.com (without the spaces) David edit: would a moderator please move this thread to the Fastmail help forum

4 Aug 2008, 08:14 AM	#3
DesertCW Junior Member Join Date: Aug 2008 Posts: 2	Just figured it out - It wasn't my firewall. It wasn't the firewall in the wireless router. It WAS the firewall in the cable modem (it was blocking the email ports). Isn't security GRAND?? CW

4 Aug 2008, 08:30 AM	#4
David Ultimate Contributor Join Date: Dec 2001 Location: Canada. Posts: 10,355	It's good you have it working CW. Cheers

4 Aug 2008, 11:02 AM	#5
Sherry Moderator Join Date: Dec 2002 Location: USA Posts: 8,687	Mod: Thread moved to the Fastmail.FM Help and Current Issues Forum

4 Aug 2008, 12:39 PM	#6
n5bb Intergalactic Postmaster Join Date: May 2004 Location: Irving, Texas Posts: 8,929	Another welcome to the EMD Forums, DesertCW! And if by any chance CW refers to Continuous Wave, an even more enthusiastic welcome. If you have any additional problems you can download the free FastTest tool to a PC. This program will check your connections to FastMail. Bill