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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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17 Nov 2012, 09:58 AM | #1 |
Moderator
Join Date: Aug 2001
Location: USA Northwest
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Too much password typing in new Fastmail
For all my family I had set up a link in their quick launch which logged them in. Sure, it was insecure because the shortcut stored the pword. But we secure the desktop with a pword and used the HTTPS link. Now, all I have is utterly confused family because the same old link takes them to a different login screen, where there is no "classic" checkbox to mark (so they get the new, horrific interface each time), and the "remember me" does not work, so the login requires password each time. They are really really UPSET.
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17 Nov 2012, 10:31 AM | #2 | |
Member
Join Date: Nov 2012
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Quote:
Not really a Fastmail point, but my beloved wife is a fond believer in stored passwords, and it (occasionally) causes her all sorts of problems when she actually needs to remember her password (or have it written down) and she can neither remember it, nor has it written down. |
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17 Nov 2012, 11:20 AM | #3 |
Essential Contributor
Join Date: Dec 2002
Location: UK and Cyprus
Posts: 399
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For that reason years ago I stopped putting important phone numbers in the phone memory.
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17 Nov 2012, 11:46 AM | #4 |
Moderator
Join Date: Aug 2001
Location: USA Northwest
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I can assure you that having to type it multiple times each day will ensure my relatives can't forget it. But that's not a problem we were trying to solve, not here anyway.
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17 Nov 2012, 05:08 PM | #5 | |
Junior Member
Join Date: Nov 2012
Location: Australia
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Quote:
Also you could get them running on Thunderbird (or some other client) using IMAP, which would probably be easier for them. |
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18 Nov 2012, 01:51 PM | #6 |
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Location: USA Northwest
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Thanks for the link idea, but it's just not enough. It's the best I'll get, I suppose. The link doesn't log someone in, it comes to a screen to select an account to use (even if only one account is present). Two clicks at best and if the login has timed out or they hit logout they still have to do the pword. The point is that we used to have a one-click authoritative login. That has been stolen from us.
Thunderbird! That's no way to support computer users. Webmail is the answer to support issues. ISPs seem to know this, having moved from Outlook Express years ago to webmail. There's no way I'm giving them Thunderbird or any such thing although I use a mail client. I am feeling that this dialogue is a bit off the topic of the thread so although I'm replying I don't really want to wear out those who like the new interface. Get back to your kudos, guys. |
18 Nov 2012, 05:49 PM | #7 | |
Junior Member
Join Date: Nov 2012
Location: Australia
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Quote:
Not sure why you think a dedicated email client isn't a possibility, but good with it anyway! |
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19 Nov 2012, 02:05 AM | #8 |
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Join Date: Aug 2001
Location: USA Northwest
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An expired cookie is different from an expired session. No, the link you suggest doesn't help enough, it does not send the password as the old did. If someone has clicked logoff they still need the password. Besides, this suggestion is no better than the less ambiguous https://classic.fastmail.fm we were told to use.
I think supporting dozens of people using mail clients is a bad idea because I have done it. There are way too many local problems they cause. Webmail solves all local problems not traceable to local browser problems, which will usually be well-documented. Supporting the browser with a huge body of public data suddently stopped all my support problems. Thunderbird was worse to support than Outlook Express was because the setup was harder. I gave the user one link to put on their desktop, and that was all the support they ever needed other than the occasional forgotten password. |
19 Nov 2012, 02:19 AM | #9 |
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Join Date: Aug 2001
Location: USA Northwest
Posts: 3,849
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Is this beta session information also what applies to the new interface?
http://blog.fastmail.fm/2012/10/05/n...a-fastmail-fm/ Basically, 2 hours and it expires. The feature to stay logged in is broken. That's what my quick review has found. |
19 Nov 2012, 03:48 AM | #10 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,917
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The long term login works fine for me on multiple computers (Vista, Windows 7, and Safari iOS on iPad). Cookies are stored which allow the following operation (as long as you use the Keep me logged in checkbox when you initially enter your login credentials and never use the Log out button) on the new interface:
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19 Nov 2012, 07:02 AM | #11 |
Moderator
Join Date: Aug 2001
Location: USA Northwest
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Bill you offer several ideas, it seems amazing none of those would suffice for my parents but it is possible.
Leaving the window open may or may not be possible. They barely understand what the browser is and how it's not email. There are two of them using the same computer with different accounts. Closing without using Logout won't work for them. It may be that they have one of the original login links which clears the cookie or whatnot. But it will take a site visit for me to remove the link from such affected users, a couple dozen computers. I guess you're saying the session will live for 30 days between uses. We never save passwords in the browser, but would make an exception for this if it could be applied and then told not to save other passwords. IOW, most passwords we do not want saved in the browser. In short, this was so much simpler when it did the login in the way the user understood it best. I still want to pass the password over HTTPS from a link. |
19 Nov 2012, 07:39 AM | #12 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 2,995
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Seriously how hard would it be for them to make a simple log in screen like this for using in the classic U.I.
https://beta.fastmail.fm/mail/?domain=fastmail.net |
19 Nov 2012, 07:46 AM | #13 |
Member
Join Date: Sep 2012
Posts: 97
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With one exception, my master password, I have no clue what my passwords are. There are any number of possibilities, free or paid, that make logins using a password manager a snap. On a Mac using Quicksilver plus 1 Password you don't even need to know where the FM login is, the exception being the first time you set it up.
What could be simpler? Last edited by thymara : 19 Nov 2012 at 08:06 AM. Reason: readability |
19 Nov 2012, 08:16 AM | #14 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 2,995
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Yes I have used a few others, but I need to be able to log in to Fastmail web application as I feel this is perhaps a little bit more secure.
I had had my old Fastmail log in for 8 years and for me that was something special, now to suddenly have it taken away was annoying. |
19 Nov 2012, 08:27 AM | #15 |
Senior Member
Join Date: Jun 2003
Posts: 153
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That's how I do it too (sans Quicksilver). Very convenient, especially when you have dozens of passwords (one for each site naturally), each of which is far too long and bizarre to remember.
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