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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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5 Apr 2018, 06:38 PM | #1 |
Member
Join Date: Mar 2008
Posts: 82
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Invalid SSL cert / Insecure Connection
Hi, I get this when I try to log into FastMail via browser: https://imageshack.com/a/img922/9176/omhgyh.jpg
Is it just me, or do other people get cert expiry issues? Thanks, J |
6 Apr 2018, 06:26 AM | #2 |
Cornerstone of the Community
Join Date: Jun 2004
Posts: 743
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Works fine here. Might be just your setup.
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6 Apr 2018, 07:10 AM | #3 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,095
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Note that the message says the issuer certificate has expired (not FastMail's certificate). That suggests security information in Firefox is out of date.
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6 Apr 2018, 08:43 AM | #4 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 3,029
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Clear your cashe and cookies
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6 Apr 2018, 07:58 PM | #5 |
Member
Join Date: Mar 2008
Posts: 82
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Strange, doesn't help... Works on my phone just fine. Must be either the laptop or the work network I'm on.
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6 Apr 2018, 07:59 PM | #6 |
Member
Join Date: Mar 2008
Posts: 82
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Works just fine using Thunderbird though on the work laptop, not sure what the difference is in terms of SSL certs.
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7 Apr 2018, 12:21 AM | #7 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,095
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If you cannot easily figure out the problem with Firefox, I would suggest completely uninstalling Firefox (including deleting the Firefox folders) and doing a fresh install. I suspect something is broken such that some required updates have not been correctly applied.
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7 Apr 2018, 01:52 PM | #8 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,929
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After a little research, my suggestions are:
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20 Apr 2018, 06:59 AM | #9 |
Member
Join Date: Nov 2012
Posts: 40
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If you have a corporate web proxy that pops up a confirmation page before letting you out, that could be the issue. (We have that here, so I open a new window to fastmail.fm which doesn't have HTST enabled, then I can click thru the corporate proxy splash page which then allows all webmail domains for 30 minutes.)
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