Folders Disappearing!? - Page 2

ehabshoubaki · 8 Feb 2007, 08:05 AM

When will this be resolved ? how long do we need to wait , I sent a support request , no reply yet.

lmg · 8 Feb 2007, 10:20 AM

Good question. No change in the Status message since it was posted 7+ hours ago. I still can't access my missing folders. I thought fastmail had replicated servers that we would be brought up on in minutes when a problem like this occurred. I guess not.

David · 8 Feb 2007, 11:03 AM

Quote:

Originally posted by lmg
Good question. No change in the Status message since it was posted 7+ hours ago.

You read this (on the status page) Img ?

>>

Update: It was late at the time and we forgot to update this entry. store7 was fixed, though there were some problems accessing some folders. We’re currently working on fixing these up.

>>

ehabshoubaki · 8 Feb 2007, 11:26 AM

I thinks its working now ! thanks !

lmg · 8 Feb 2007, 12:13 PM

Quote:

You read this (on the status page) Img ?

Yes. That update was posted after my message. My folders were still missing, so I filed a support request. They responded and all is well now, at least for me.

David · 8 Feb 2007, 01:12 PM

Good job; I am pleased to hear you are back in buiness Img

These oversights (that appear to be small problems) at Fastmail are what annoy me most. They are a major problem for the few (who are affected) who have to put up with what appears to be an oversight by the administrators (and techs) of the service. A lack of quality control (IMO)

8 Feb 2007, 08:05 AM	#16
ehabshoubaki Member Join Date: Apr 2002 Posts: 65	When will this be resolved ? how long do we need to wait , I sent a support request , no reply yet.

8 Feb 2007, 10:20 AM	#17
lmg Member Join Date: Feb 2002 Location: New York Metro Area Posts: 90	Good question. No change in the Status message since it was posted 7+ hours ago. I still can't access my missing folders. I thought fastmail had replicated servers that we would be brought up on in minutes when a problem like this occurred. I guess not.

8 Feb 2007, 11:26 AM	#19
ehabshoubaki Member Join Date: Apr 2002 Posts: 65	I thinks its working now ! thanks !

8 Feb 2007, 01:12 PM	#21
David Ultimate Contributor Join Date: Dec 2001 Location: Canada. Posts: 10,355	Good job; I am pleased to hear you are back in buiness Img These oversights (that appear to be small problems) at Fastmail are what annoy me most. They are a major problem for the few (who are affected) who have to put up with what appears to be an oversight by the administrators (and techs) of the service. A lack of quality control (IMO)