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Old 3 Apr 2017, 07:38 AM   #361
ChinaLamb
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Same here, I never access my account from someone else's computer, only my own, or my mobile device. I never log out.
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Old 3 Apr 2017, 04:23 PM   #362
Bamb0
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Quote:
Originally Posted by ChinaLamb
I get that change is hard, but seriously, every little change is met with stubborn immovability and impertinent arrogance. Two clicks to log out..
Wow I didnt realise you had to click 2 times China!

I only have to click one time..... (I just click the word LOGOUT) I would not like clicking 2 times!! (Obsurd)
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Old 3 Apr 2017, 04:34 PM   #363
Prognathous
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Angry Terrible news

I chose Fastmail for the features and interface. If all I wanted was reliable servers and flashy-but-crippled webmail I could have chosen other, less expensive, services. This is really depressing.

Also, not mentioning this change on blog.fastmail.com is beyond disappointing. It seems Fastmail really doesn't care about long time customers. I should have known better.

Last edited by Prognathous : 3 Apr 2017 at 04:42 PM.
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Old 3 Apr 2017, 09:00 PM   #364
Bamb0
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It seems like MOST companies are like that.. Especially from the USA which is why I dont understand why FM is doing this.... THEY ARE NOT FROM THIS COUNTRY as far as I know......
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Old 3 Apr 2017, 09:28 PM   #365
joe_devore
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Quote:
Originally Posted by Bamb0 View Post
It seems like MOST companies are like that.. Especially from the USA which is why I dont understand why FM is doing this.... THEY ARE NOT FROM THIS COUNTRY as far as I know......
Yeah, FastMail is Australian.
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Old 3 Apr 2017, 09:39 PM   #366
ChinaLamb
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Quote:
Originally Posted by Prognathous View Post
I chose Fastmail for the features and interface. If all I wanted was reliable servers and flashy-but-crippled webmail I could have chosen other, less expensive, services. This is really depressing.

Also, not mentioning this change on blog.fastmail.com is beyond disappointing. It seems Fastmail really doesn't care about long time customers. I should have known better.
Again, you blame fastmail, but the customers use certain features, and other features are largely not used. Your favourite features are not used by too many others and therefore are discontinued. If you want to blame someone, blame other customers for not liking same features. Fastmail is absolutely listening to the majority. You are mad because you are in the minority. But don't blame fastmail, they are listening to their customers. They just cannot do everything every customer wants.

For those in the minority, they have added in a few features and have shown how to do things they did before, either with work arounds, or with shortcuts. Unfortunately users here seem unwilling to use the workarounds or shortcuts, because it is not exactly the same way they are used to.

Last edited by ChinaLamb : 3 Apr 2017 at 10:16 PM.
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Old 3 Apr 2017, 10:27 PM   #367
joe_devore
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I opened my second FastMail support ticket on my feature requests...

and their response
Quote:
Mon, 3 Apr 8:54 AM (4 hours 22 minutes ago) +0000
Admin : Yassar

Hi,

Thanks for the feedback.

I'm afraid this is not on our immediate roadmap, however we will take your suggestion onboard in our future product planning.

Regards.
:/


and all I am looking for for features are two things..
1) always present folder counts (new/total)
aligned to right margin as it is in the ClassicUI, which can be done as an optional setting so that its not present for those that disliked it

2) the empty link on the Trash folder.
simple and easier to use then having to select all manually and perm. delete.
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Old 4 Apr 2017, 05:33 AM   #368
dsemf
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Quote:
Originally Posted by joe_devore View Post

2) the empty link on the Trash folder.
simple and easier to use then having to select all manually and perm. delete.
The advantage I see with the two click process is that it is more intentional. There is no need for a "Are you sure?" confirmation.
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Old 4 Apr 2017, 05:51 AM   #369
joe_devore
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Quote:
Originally Posted by dsemf View Post
The advantage I see with the two click process is that it is more intentional. There is no need for a "Are you sure?" confirmation.
lol... it requires at least two clicks regardless of whether its the
NewUI or the ClassicUI...

well actually three clicks for the NewUI..
1) Clicking to switch to the Trash folder.
2) Clicking on the select all button.
3) Clicking the delete permanently button.
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Old 4 Apr 2017, 06:59 AM   #370
ChinaLamb
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Quote:
Originally Posted by joe_devore View Post
lol... it requires at least two clicks regardless of whether its the
NewUI or the ClassicUI...

well actually three clicks for the NewUI..
1) Clicking to switch to the Trash folder.
2) Clicking on the select all button.
3) Clicking the delete permanently button.
Hmm. I never delete the trash. Mine is set to auto delete anything deleted 30 days ago. No fuss.
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Old 4 Apr 2017, 09:08 AM   #371
joe_devore
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Quote:
Originally Posted by ChinaLamb View Post
Hmm. I never delete the trash. Mine is set to auto delete anything deleted 30 days ago. No fuss.
lol ok. to each his own.
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Old 5 Apr 2017, 10:59 AM   #372
pjwalsh
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Quote:
Originally Posted by ChinaLamb View Post
Hmm. I never delete the trash. Mine is set to auto delete anything deleted 30 days ago. No fuss.
Good tip.
.
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Old 8 Apr 2017, 09:09 PM   #373
joe_devore
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Thumbs down

Here is my support ticket with FastMail on the features request I made


I am beyond disappointed with FastMail
always visible folder counts as (new/total) for me is NEEDED
but they are being impossible about it...

Quote:
Every option is another code path to test and maintain. We will not be implementing these, sorry.

Last edited by joe_devore : 8 Apr 2017 at 09:28 PM.
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Old 8 Apr 2017, 09:20 PM   #374
ChinaLamb
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Quote:
Originally Posted by joe_devore View Post
Here is my support ticket with FastMail on the features request I made


**URL deleted by ChinaLamb**

]

I am beyond disappointed with FastMail
always visible folder counts as (new/total) for me is NEEDED
but they are being impossible about it...
No, Joe, you are demanding your own way and you are being impossible. Fastmail is not here to do your bidding.

I suggest you edit your post and delete your link. That's your own private communication with fast mail, and it reveals your personal email address. That's private communication and should not be dealt with in this way.

You don't get people to do something they don't want to do by kicking and screaming and saying you are disappointed, and mad mad mad mad face over and over. There is an art to negotiation, which I suggest you may benefit from studying​.

What you are doing is beyond unprofessional.
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Old 8 Apr 2017, 09:34 PM   #375
joe_devore
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Unhappy

They removed one of FastMail's best features...

and of course I'm getting chewed out.. go figure.. lol
so I'm being emotional big deal

except we are all PAYING CUSTOMERS now!

don't we get some say in what happens with FastMail considering putting food on their tables and paying their bills DEPENDS on our happiness with FastMail and our staying with FastMail long term.. As I may have mentioned before at some point, I've been with FastMail since 2003 and this is my main so I'm not going anywhere else..

my opening statement in that ticket was fine and reasonable.

Quote:
I am sad the classic UI is being retired...
It means the world to me to have it...

if the feature of showing the folder numbers (new/total) could be
integrated into the
new UI, that would be great.... and if any other Classic UI feature
could be integrated
as well that would also be great and make using it more familiar to me.
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