Folders disappeared after serverchange

sorhol · 10 Mar 2017, 11:37 AM

I just changed setup on my iPhone native email client.
Now I use imap.fastmail.com and an app password.
But I discovered that I now am missing all folders besides Inbox.
Cant figure out what I am doing wrong here....
Help much appreciated

n5bb · 10 Mar 2017, 12:37 PM

My first guess is that your IMAP path prefix is not set up correctly. See:
https://www.fastmail.com/help/clients/imapprefix.html

Bill

BritTim · 10 Mar 2017, 01:01 PM

Apart from Bill's suggestion (definitely the first thing to check) it might be that the other folders are not "subscribed" and that your client is set up to only show subscribed folders.

n5bb · 10 Mar 2017, 01:47 PM

I just tried this on an iPhone and now remember how it works. There is no tool to subscribe to folders, but this occurs automatically. If the IMAP prefix is correct, then just close Mail (remove from memory by double-pushing the button and swiping up on the Apple iOS Mail app). Then restart Mail and all of your folders should appear.

Bill

sorhol · 10 Mar 2017, 02:08 PM

Ahh stupid me did not try and restart mail app...

It is now working like before.

Thx Bill

10 Mar 2017, 11:37 AM	#1
sorhol Junior Member Join Date: Feb 2014 Posts: 6	Folders disappeared after serverchange I just changed setup on my iPhone native email client. Now I use imap.fastmail.com and an app password. But I discovered that I now am missing all folders besides Inbox. Cant figure out what I am doing wrong here.... Help much appreciated

10 Mar 2017, 01:47 PM	#4
n5bb Intergalactic Postmaster Join Date: May 2004 Location: Irving, Texas Posts: 8,926	Close then restart Mail app I just tried this on an iPhone and now remember how it works. There is no tool to subscribe to folders, but this occurs automatically. If the IMAP prefix is correct, then just close Mail (remove from memory by double-pushing the button and swiping up on the Apple iOS Mail app). Then restart Mail and all of your folders should appear. Bill

10 Mar 2017, 02:08 PM	#5
sorhol Junior Member Join Date: Feb 2014 Posts: 6	Got it.... Ahh stupid me did not try and restart mail app... It is now working like before. Thx Bill

10 Mar 2017, 12:37 PM	#2
n5bb Intergalactic Postmaster Join Date: May 2004 Location: Irving, Texas Posts: 8,926	My first guess is that your IMAP path prefix is not set up correctly. See: https://www.fastmail.com/help/clients/imapprefix.html Bill

10 Mar 2017, 01:01 PM	#3
BritTim The "e" in e-mail Join Date: May 2003 Location: mostly in Thailand Posts: 3,090	Apart from Bill's suggestion (definitely the first thing to check) it might be that the other folders are not "subscribed" and that your client is set up to only show subscribed folders.