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Old 17 Oct 2017, 07:33 AM   #1
astrodog73
Senior Member
 
Join Date: Oct 2006
Location: Australia
Posts: 144
Blocked for 24hr for forgetting my password?

Well, lastpass seemed to forget it, so I went through recovery, got the code to my phone, all good I thought.....

Then this little pearl.....

"For security reasons, it will take 24 hours before your new password can be used. It will take effect at 08:28 on Wednesday, 18 October 2017."

What?

After using fastmail for 12 years, recommending to a bunch of family and friends, I cop this. Why?

How can I access my email prior to tomorrow?
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Old 17 Oct 2017, 07:47 AM   #2
Terry
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Join Date: Jul 2002
Location: VK4
Posts: 2,514
Wow that is strange I had no idea you had to wait 24 hours.
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Old 17 Oct 2017, 08:06 AM   #3
astrodog73
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Join Date: Oct 2006
Location: Australia
Posts: 144
Presumably it is because I reset the password yesterday also. I was just doing a routine password change, which I try and do every few months, and use lastpass, so the password would be a 30 char random string.
Lastpass didn't prompt to save the new pword, and conveniently erased it from the clipboard also, before I could paste it, so I needed a password reset yesterday - there was no 24hr delay then. Now I get to work today, and lastpass has not saved it overnight. Who knows why???

In any case, I reset it again, using a code sent to my phone, and now I'm sidelined for 24hr....

We pay a lot for our family's email, especially compared to what we could get for free, and find this really quite unacceptable.....
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Old 17 Oct 2017, 08:25 AM   #4
Terry
The "e" in e-mail
 
Join Date: Jul 2002
Location: VK4
Posts: 2,514
I sent you some info
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Old 17 Oct 2017, 09:09 AM   #5
BritTim
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Join Date: May 2003
Location: mostly in Thailand
Posts: 2,537
If the affected account is a family account (but not the MasterUser) you can access the Inbox indirectly by logging in to the MasterUser, selecting Settings->Users, and clicking Open Inbox against the account that has the issue. From there, you can navigate anywhere within the account as normal.
If it is an independent individual account, and you do not have an external mail client set up with an App password, I am not aware of any immediate solution.
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Old 17 Oct 2017, 10:18 AM   #6
astrodog73
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Join Date: Oct 2006
Location: Australia
Posts: 144
A little bird has told me another account admin can reset the password for me... now to just get her to answer her phone......
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Old 17 Oct 2017, 12:12 PM   #7
astrodog73
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Join Date: Oct 2006
Location: Australia
Posts: 144
And the little bird was correct.... my wife was able to login, and reset my password, giving me immediate access.
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Old 17 Oct 2017, 03:39 PM   #8
Terry
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Join Date: Jul 2002
Location: VK4
Posts: 2,514
That's good glad it all worked out ok.
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