LDAP on Thunderbird stopped working

ao1 · 19 Dec 2017, 12:43 AM

For several days now Thunderbird cannot fetch my FM address book.
Did anything happen?

BritTim · 19 Dec 2017, 02:18 AM

Were you using an App password, or still using your main account password?

ao1 · 19 Dec 2017, 02:48 AM

Quote:

Originally Posted by BritTim

Were you using an App password, or still using your main account password?

Tried both. Currently using an app password.

BritTim · 19 Dec 2017, 04:55 AM

I have not used the LDAP support much in FastMail recently. In the past, with a customer who used the LDAP support from the beginning, I had issues where the Base DN changed without notice (I think because FastMail dropped some legacy support they did not realize was still needed). Setting it up again according to the latest documentation worked. My suggestion would be to

double check the App password and its options in FastMail;
carefully check your setup against the LDAP section in https://www.fastmail.com/help/techni...sandports.html to ensure things like Base DN are still as before;
if it still does not work, open a support ticket.

ao1 · 19 Dec 2017, 06:21 AM

Quote:

Originally Posted by BritTim

double check the App password and its options in FastMail;

Created a new app password. Works for everything (except maybe LDAP)

Quote:

Originally Posted by BritTim

carefully check your setup against the LDAP section in to ensure things like Base DN are still as before;

Did.

Quote:

Originally Posted by BritTim

if it still does not work, open a support ticket.

Opened.

Thank you.

Cory · 20 Dec 2017, 08:17 PM

You could try using CardDav instead of LDAP. Their is a multiple plugins that will work this. Another benefit is CardDav will give you two way sync of your contacts

.

ao1 · 20 Dec 2017, 10:25 PM

This is another option I am looking into.

And by "multitude" I understand you mean two (Sogo connector and CardBook)

Cory · 21 Dec 2017, 07:59 PM

Quote:

Originally Posted by ao1

This is another option I am looking into.

And by "multitude" I understand you mean two (Sogo connector and CardBook)

I apologize for the wrong wording...meant multiple

19 Dec 2017, 12:43 AM	#1
ao1 Essential Contributor Join Date: Oct 2003 Posts: 327	LDAP on Thunderbird stopped working For several days now Thunderbird cannot fetch my FM address book. Did anything happen?

19 Dec 2017, 04:55 AM	#4
BritTim The "e" in e-mail Join Date: May 2003 Location: mostly in Thailand Posts: 3,090	I have not used the LDAP support much in FastMail recently. In the past, with a customer who used the LDAP support from the beginning, I had issues where the Base DN changed without notice (I think because FastMail dropped some legacy support they did not realize was still needed). Setting it up again according to the latest documentation worked. My suggestion would be to double check the App password and its options in FastMail; carefully check your setup against the LDAP section in https://www.fastmail.com/help/techni...sandports.html to ensure things like Base DN are still as before; if it still does not work, open a support ticket.

20 Dec 2017, 08:17 PM	#6
Cory Essential Contributor Join Date: May 2012 Posts: 459	You could try using CardDav instead of LDAP. Their is a multiple plugins that will work this. Another benefit is CardDav will give you two way sync of your contacts . Last edited by Cory : 21 Dec 2017 at 08:00 PM.

19 Dec 2017, 02:18 AM	#2
BritTim The "e" in e-mail Join Date: May 2003 Location: mostly in Thailand Posts: 3,090	Were you using an App password, or still using your main account password?

20 Dec 2017, 10:25 PM	#7
ao1 Essential Contributor Join Date: Oct 2003 Posts: 327	This is another option I am looking into. And by "multitude" I understand you mean two (Sogo connector and CardBook)