Webmail down

tomhab · 30 Mar 2009, 07:58 AM

Sigh... now webmail's down. Whenever I try and view any message (in any folder) I get that nice "500 Internal Server Error"...

**ReuvenNY** · 30 Mar 2009, 08:18 AM

Works OK for me in NY.

jsamuelson · 30 Mar 2009, 04:44 PM

Just curious to see if this is a continuation of the issues earlier, both the web interface and IMAP are down and out for me...

As of about 0940 CET. Hopefully it will resolve itself.

Regards,

John

Geir · 30 Mar 2009, 04:46 PM

We're working on it and will post back shortly.

- Geir

jsamuelson · 30 Mar 2009, 04:51 PM

Thanks for the feedback Geir.

jsamuelson · 30 Mar 2009, 06:16 PM

1115 CET webmail is back up for me, IMAP still down.

Regards,

John

tomhab · 30 Mar 2009, 06:36 PM

Fixed now. IMAP always worked fine funilly enough...

puzzler · 30 Mar 2009, 06:41 PM

I have a POP problem here: outlook keeps coming back and asks for the POP password... looks like the identification database (or whatever runbox uses) can not be contacted to identify my login password for POP pickup...

My colleague (sitting next to me) picks up via IMAP and that works... hmmm

rs

tomhab · 30 Mar 2009, 09:11 PM

Everything's fine for me and a number of others. If you're still having problems I think you should go to the support site (http://support.runbox.com) and start a ticket... You'll get a better response to why your account isn't working then also.

kservik · 30 Mar 2009, 10:57 PM

Not all of our users was affected, so it is quite normal that things worked fine for some and not for others.

The problem was that we had to take down one storage unit for testing and it unfortunately affected a lot more users than planned.

Geir · 30 Mar 2009, 11:35 PM

This should be fixed -- are you still having problems?

- Geir

30 Mar 2009, 07:58 AM	#1
tomhab Essential Contributor Join Date: Nov 2007 Posts: 236	Webmail down Sigh... now webmail's down. Whenever I try and view any message (in any folder) I get that nice "500 Internal Server Error"...

30 Mar 2009, 04:44 PM	#3
jsamuelson Senior Member Join Date: Oct 2006 Location: Switzerland Posts: 138	Web and IMAP down Just curious to see if this is a continuation of the issues earlier, both the web interface and IMAP are down and out for me... As of about 0940 CET. Hopefully it will resolve itself. Regards, John

30 Mar 2009, 10:57 PM	#10
kservik Cornerstone of the Community Join Date: Sep 2005 Location: Oslo, Norway Posts: 555 Representative of: Runbox.com	Only some users were affected Not all of our users was affected, so it is quite normal that things worked fine for some and not for others. The problem was that we had to take down one storage unit for testing and it unfortunately affected a lot more users than planned.

30 Mar 2009, 08:18 AM	#2
ReuvenNY Moderator Join Date: Mar 2002 Location: New York Posts: 4,259	Works OK for me in NY.

30 Mar 2009, 04:46 PM	#4
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	We're working on it and will post back shortly. - Geir

30 Mar 2009, 04:51 PM	#5
jsamuelson Senior Member Join Date: Oct 2006 Location: Switzerland Posts: 138	Thanks for the feedback Geir.

30 Mar 2009, 06:16 PM	#6
jsamuelson Senior Member Join Date: Oct 2006 Location: Switzerland Posts: 138	1115 CET webmail is back up for me, IMAP still down. Regards, John

30 Mar 2009, 06:36 PM	#7
tomhab Essential Contributor Join Date: Nov 2007 Posts: 236	Fixed now. IMAP always worked fine funilly enough...

30 Mar 2009, 06:41 PM	#8
puzzler Junior Member Join Date: Jun 2007 Location: Germany Posts: 21	I have a POP problem here: outlook keeps coming back and asks for the POP password... looks like the identification database (or whatever runbox uses) can not be contacted to identify my login password for POP pickup... My colleague (sitting next to me) picks up via IMAP and that works... hmmm rs

30 Mar 2009, 09:11 PM	#9
tomhab Essential Contributor Join Date: Nov 2007 Posts: 236	Everything's fine for me and a number of others. If you're still having problems I think you should go to the support site (http://support.runbox.com) and start a ticket... You'll get a better response to why your account isn't working then also.

30 Mar 2009, 11:35 PM	#11
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	This should be fixed -- are you still having problems? - Geir