Clinking on links within email no longer working with Firefox 39

ppm · 5 Jul 2015, 06:50 PM

Suddenly, there is a problem with links inside messages when using the web interface within Firefox 39: normal clicking opens a blank window with a URL starting with https://www.fastmail.com/mail/Inbox/xyx with xyw being a long code. Instead, I need to "Control Click" to open the link. This problem does not happen if reading via MS Outlook, or via the web interface on Google Chrome. This may be a problem with Firefox 39, but I post this query here in case other Fastmail users have the same problem and may have found a solution or work-around (besides "Control Clicking").

Fenman · 5 Jul 2015, 08:57 PM

Same problem. Essentially the same solution - Ctrl+click

It also works to right click on the link for the context menu and then 'Open link in New Tab' but I don't think that's very different. A neater solution would be nice.

ppm · 5 Jul 2015, 09:13 PM

Quote:

Originally Posted by Fenman

Same problem. Essentially the same solution - Ctrl+click

It also works to right click on the link for the context menu and then 'Open link in New Tab' but I don't think that's very different. A neater solution would be nice.

Good to know it's not "just me" having this problem, thanks!

mballas · 6 Jul 2015, 01:33 AM

In Firefox Preferences/Advanced/General/Accessibility, remove checkmark from "Warn me when websites try to redirect or reload the page".

Fenman · 6 Jul 2015, 03:43 AM

Quote:

Originally Posted by mballas

In Firefox Preferences/Advanced/General/Accessibility, remove checkmark from "Warn me when websites try to redirect or reload the page".

Thanks but in my options that item did not have a checkmark in the first place.

mballas · 6 Jul 2015, 03:52 AM

I can't explain that, but with that box checked FF will not load the link in Fastmail unless you do a Command-click in OS X. Unchecked it goes to the link unassisted.

Fenman · 6 Jul 2015, 04:03 AM

I'm on Win 8.1. With that preference unchecked a new tab is opened with a very long url in the fastmail.com domain. The tab remains blank and nothing loads.

With the option checked a new tab opens up also but with a warning strip across the top of the page. Once I click 'Allow' the correct page loads.

robn · 6 Jul 2015, 08:13 AM

We had a couple of other reports of this but haven't been able to reproduce it with a clean install of Firefox. This sort of thing is usually the fault of some extension. Can you try it with extensions disabled?

There's some instructions here: https://support.mozilla.org/en-US/kb...o-fix-problems

Fenman · 6 Jul 2015, 02:16 PM

Thanks, Robn. Yes, it works fine in Safe Mode.

I *think* it might be the Adblock Plus extension but I don't have time to be systematic about it just now. I'll report back if I nail it more definitely..

Edit to correct: No, it was actually WOT (Web of Trust). There are a number of unhappy reviews on the web page for that extension saying lots of things are broken since FF39.

ppm · 6 Jul 2015, 11:46 PM

Quote:

Originally Posted by Fenman

Thanks, Robn. Yes, it works fine in Safe Mode.

I *think* it might be the Adblock Plus extension but I don't have time to be systematic about it just now. I'll report back if I nail it more definitely..

Edit to correct: No, it was actually WOT (Web of Trust). There are a number of unhappy reviews on the web page for that extension saying lots of things are broken since FF39.

Thank you, WOT was indeed the culprit. Luckily, this extension was just updated to fix the problem

ppm · 15 Sep 2016, 08:03 PM

Strange re-occurence of this issue: clicking on links within email using Fastmail web interface opens a new tab, but doesn't go all the way to the target site.

Removing Web of Trust (WOT) makes no difference.

Does anyone have the same issue?

n5bb · 16 Sep 2016, 05:19 AM

I'm using Firefox 48.0.2 on Windows 10 and do not see this problem. Links inside emails in the normal Fastmail web interface work fine for me.

Bill

ppm · 16 Sep 2016, 09:15 AM

Quote:

Originally Posted by n5bb

I'm using Firefox 48.0.2 on Windows 10 and do not see this problem. Links inside emails in the normal Fastmail web interface work fine for me.

Bill

Thanks for your input.

I restarted Firefox in safe mode, to see if the issue might be linked to one of the add-ons / extensions, and indeed, the links do work fine in this mode!

Now, I have to drill down to find out which extension is the culprit this time.

ppm · 16 Sep 2016, 09:27 AM

Quote:

Originally Posted by ppm

Thanks for your input.

I restarted Firefox in safe mode, to see if the issue might be linked to one of the add-ons / extensions, and indeed, the links do work fine in this mode!

Now, I have to drill down to find out which extension is the culprit this time.

Out of 17 extensions, the culprit was "Flash and Video Download 2.0" which was updated on 13 September.

I will keep disabled until it is updated with a fix.

ppm · 16 Sep 2016, 09:38 AM

Quote:

Originally Posted by ppm

Out of 17 extensions, the culprit was "Flash and Video Download 2.0" which was updated on 13 September.

I will keep disabled until it is updated with a fix.

A fix will be provided in upcoming version 2.01 of this extension.

See https://addons.mozilla.org/en-US/fir...view-edit-form

5 Jul 2015, 06:50 PM	#1
ppm Member Join Date: Nov 2003 Location: Hong Kong Posts: 79	Clinking on links within email no longer working with Firefox 39 Suddenly, there is a problem with links inside messages when using the web interface within Firefox 39: normal clicking opens a blank window with a URL starting with https://www.fastmail.com/mail/Inbox/xyx with xyw being a long code. Instead, I need to "Control Click" to open the link. This problem does not happen if reading via MS Outlook, or via the web interface on Google Chrome. This may be a problem with Firefox 39, but I post this query here in case other Fastmail users have the same problem and may have found a solution or work-around (besides "Control Clicking").

6 Jul 2015, 02:16 PM	#9
Fenman Cornerstone of the Community Join Date: Feb 2003 Location: UK (East Anglia) Posts: 737	Thanks, Robn. Yes, it works fine in Safe Mode. I think it might be the Adblock Plus extension but I don't have time to be systematic about it just now. I'll report back if I nail it more definitely.. Edit to correct: No, it was actually WOT (Web of Trust). There are a number of unhappy reviews on the web page for that extension saying lots of things are broken since FF39. Last edited by Fenman : 6 Jul 2015 at 03:39 PM. Reason: Correction

15 Sep 2016, 08:03 PM	#11
ppm Member Join Date: Nov 2003 Location: Hong Kong Posts: 79	Links not working AGAIN using Firefox 48.0.2 Strange re-occurence of this issue: clicking on links within email using Fastmail web interface opens a new tab, but doesn't go all the way to the target site. Removing Web of Trust (WOT) makes no difference. Does anyone have the same issue?

16 Sep 2016, 05:19 AM	#12
n5bb Intergalactic Postmaster Join Date: May 2004 Location: Irving, Texas Posts: 8,926	No problems with Firefox 48.0.2 I'm using Firefox 48.0.2 on Windows 10 and do not see this problem. Links inside emails in the normal Fastmail web interface work fine for me. Bill

5 Jul 2015, 08:57 PM	#2
Fenman Cornerstone of the Community Join Date: Feb 2003 Location: UK (East Anglia) Posts: 737	Same problem. Essentially the same solution - Ctrl+click It also works to right click on the link for the context menu and then 'Open link in New Tab' but I don't think that's very different. A neater solution would be nice.

6 Jul 2015, 01:33 AM	#4
mballas Essential Contributor Join Date: Dec 2001 Location: Denton, TX Posts: 346	In Firefox Preferences/Advanced/General/Accessibility, remove checkmark from "Warn me when websites try to redirect or reload the page".

6 Jul 2015, 03:52 AM	#6
mballas Essential Contributor Join Date: Dec 2001 Location: Denton, TX Posts: 346	I can't explain that, but with that box checked FF will not load the link in Fastmail unless you do a Command-click in OS X. Unchecked it goes to the link unassisted.

6 Jul 2015, 04:03 AM	#7
Fenman Cornerstone of the Community Join Date: Feb 2003 Location: UK (East Anglia) Posts: 737	I'm on Win 8.1. With that preference unchecked a new tab is opened with a very long url in the fastmail.com domain. The tab remains blank and nothing loads. With the option checked a new tab opens up also but with a warning strip across the top of the page. Once I click 'Allow' the correct page loads.

6 Jul 2015, 08:13 AM	#8
robn Master of the @ Join Date: May 2012 Location: Melbourne, Australia Posts: 1,007 Representative of: Fastmail.fm	We had a couple of other reports of this but haven't been able to reproduce it with a clean install of Firefox. This sort of thing is usually the fault of some extension. Can you try it with extensions disabled? There's some instructions here: https://support.mozilla.org/en-US/kb...o-fix-problems