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Old 22 Mar 2004, 06:00 PM   #1
rakhesh
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Downloading problem (file storage)

Hmm, I just uploaded this file to my private folder, and then clicked on the file to see if it downloads properly. But it doesn't! On the web interface, the file size is shown correctly as 61k, but when I download it, nothing gets downloaded (0k). I tried it for other file types too, as well as tried saving my attachments into the file storage and then downloading ... but the same problem happens.

Clicking a file is the correct way to download a file right? It seems to be coz it even asks me if I want to save the file ...

Thanks!
Rakhesh
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Old 22 Mar 2004, 06:36 PM   #2
Sherry
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Re: Downloading problem (file storage)

Quote:
Originally posted by rakhesh
Clicking a file is the correct way to download a file right? It seems to be coz it even asks me if I want to save the file ...
Yes, clicking on the file should bring up the Save As window (IE). After you click on save, does it get saved with 0k or doesn't it save at all? Maybe, if you look at the status bar at the top, it might say what is happening?

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Old 22 Mar 2004, 07:11 PM   #3
rakhesh
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Well yes, the status bar just goes -- zoop! -- to 100%! But when I check the downloaded file, it is 0kb. I am using IE 6 on Windows 2000. Later, from home, I'll check if this is the case with other browsers ...

Is it working fine for you?

Rakhesh
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Old 22 Mar 2004, 09:42 PM   #4
rakhesh
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Hmm, I'd also like to add that I can't select all files either. As in, I can select all files using the SHIFT method, but when I click the checkbox on the utmost top (which I figure is there for selecting all files at one go), nothing gets selected. Some browser problem?

Rakhesh
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Old 22 Mar 2004, 10:37 PM   #5
ReuvenNY
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Quote:
Originally posted by rakhesh
Later, from home, I'll check if this is the case with other browsers ...
Rakhesh
Is it possible that your employer or wherever you are doesn't allow downloading files??
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Old 23 Mar 2004, 04:08 AM   #6
rakhesh
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No ... I have downloaded plenty of files at work! ... (and it would be kind of strange if my employer has blocked file downloading and I didn't know of it, coz I am the IT incharge there ... hee hee!)

I tried with Opera and Firefox on my Windows XP machine at home ... things work fine there ... I also tried with IE 6 there, but the stupid browser is playing traunt with me and refusing to load any pages ... sigh. Crazy!
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Old 23 Mar 2004, 04:23 AM   #7
Sherry
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It could have to do with other things happening. The following is a similar problem only with .zip files.

http://www.emaildiscussions.com/...threadid=20031

Richard said, when the File Storage was moved, a few bugs showed up. He's fixing most now so maybe your problem will be fixed. You could try the Beta server, to see if that works. (the bugs are only on the production server)

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Old 23 Mar 2004, 02:22 PM   #8
claven
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Rakhesh -

I just tried downloading one of my existing files and I got the same result as you did.

I learned something from trying to download zip files through the storage feature. Does the file you're trying to download have spaces in the name? Rename the file so that it doesn't have spaces in the name anymore, then try it again.

I don't think it was working this way before. To me, the lack of consistency in the file manipulation feature greatly the speed and convenience of the function. I can upload filenames with spaces, rename them with spaces, but I can't get them downloaded again without first changing the name to something without spaces!

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Old 23 Mar 2004, 03:42 PM   #9
rakhesh
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Lightbulb

Yup, it seems to be a space prpblem. I renamed the file to without a space, and it downloads fine.

By the way, this problem is limited to the production server. On the beta server, downloading with spaces just works fine! (I actually started using the beta server today ... hee hee! ... so far I had never touched it, but I got hooked onto the file storage since yesterday, and so decided to give the beta server a shot today (since things seem to be working fine there)) ...

Richard is aware of this problem right?

Rakhesh
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Old 23 Mar 2004, 03:52 PM   #10
Jeremy Howard
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Richard is working on it.
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Old 23 Mar 2004, 04:03 PM   #11
rakhesh
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Thanks!
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Old 23 Mar 2004, 04:40 PM   #12
rakhesh
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The problem seems solved now!
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Old 24 Mar 2004, 12:50 PM   #13
claven
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Yay! One of Fastmail's best features helps to differentiate the product again: responsive support.

Thanks!

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