Account downgrade (userid) question

[GR8Madmax]

I currently have a Full account and was wondering if I'll be able to keep my userid (6-letter first name which I was able to get since it was a Full account) if I downgrade to a Member account. Thanks.

[Sherry]

Originally posted by GR8Madmax
I currently have a Full account and was wondering if I'll be able to keep my userid (6-letter first name which I was able to get since it was a Full account) if I downgrade to a Member account. Thanks.

Yes, Member accounts can have a minimum of 5 character user names as shown in the Pricing Table however, there are some restrictions on common names and dictionary words at the Member level.

http://www.fastmail.fm/pages/fastmai...ricingtbl.html

Sherry

[ewal]

GR8Madmax

In addition to what Sherry mentioned be aware that certain fastmail domains can only be used for full and/or enhanced accounts. Do you use one of those?

May I ask why you want to downgrade?

all the best
Edward

[GR8Madmax]

Thanks for the reply guys. I was aware of the userid restrictions but thought it only applied to new accounts. I guess I was wrong.

Ewal: I do not need a Full account as I don't use most of the features that come with it. The only reason I signed up for a Full account was to use my first name as the userid and hoping to hang on to it if I decide not to renew. I'll e-mail customer service and see what they have to say since the domain split is supposedly around the corner.

Also, around the time I signed up (Feb 2003), the website stated that all Full accounts that are not renewed will revert back to a Member account. But, about a week later I get the dreaded newsletter saying these accounts will fall back to a guest account. I've read several threads on this couple of months ago and e-mailed customer service (webmaster) about it. I was told that the account will revert back to a Member account but the reply was not signed and I'm not sure who it was that replied to my e-mail. Plus, it just says N/A in the fallback service level area of my account status page.

So, I was just thinking of downgrading now and saving a few bucks as I'm a poor college student.

[s a]

Originally posted by GR8Madmax
The only reason I signed up for a Full account was to use my first name as the userid and hoping to hang on to it if I decide not to renew.

about a week later I get the dreaded newsletter saying these accounts will fall back to a guest account. I've read several threads on this couple of months ago and e-mailed customer service (webmaster) about it. I was told that the account will revert back to a Member account but the reply was not signed and I'm not sure who it was that replied to my e-mail.

if your username is five letters or more i think FM will let you keep it even if you fall back to member.

Secondly the question of your fallback level is easily answered. When you signed up for the full account, did you pay only for the Full account ($20) or did you also pay the ($20 +$14.95) needed to buy a member account?

[GR8Madmax]

sa: I paid $20 and that's why I think it will revert back to a guest account even though I was told otherwise. Thanks for the reply.

[David]

You can go to "Options" "Account Status" and view your Fallback service level.

[GR8Madmax]

Originally posted by David
You can go to "Options" "Account Status" and view your Fallback service level.

I already did that and it says N/A. I've e-mailed customer service and hopefully they'll get back to me.

[s a]

Originally posted by GR8Madmax
sa: I paid $20 and that's why I think it will revert back to a guest account even though I was told otherwise. Thanks for the reply.

if you didn't sign up during the promotion that FM was offering, then it looks to me like you will revert back to the guest status. Maybe you could ask FM support again explaining your situation.