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Early Warning... If an email service has closed down or changed the services it offers, or if there are indications it is about to do so, post about it here. |
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12 Jan 2012, 06:55 AM | #1 |
Essential Contributor
Join Date: Dec 2003
Location: Christchurch, New Zealand
Posts: 346
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Tuffmail support
How do you people find Tuffmail's support these days?
I sent them an email 3 days ago and had no reply whatsoever. |
12 Jan 2012, 03:38 PM | #2 |
Master of the @
Join Date: Jan 2002
Location: Denmark
Posts: 1,302
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In my experience, Derek is either more selective as to which messages get a reply than John Capo was, or more forgetful. I can't say which from where I'm sitting. :-)
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12 Jan 2012, 05:11 PM | #3 |
The "e" in e-mail
Join Date: Sep 2004
Location: The Netherlands
Posts: 2,905
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Same experience. Sometimes his reaction is nearly instant. In other cases, you hear nothing back.
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13 Jan 2012, 02:10 AM | #4 |
The "e" in e-mail
Join Date: Nov 2005
Location: San Francisco
Posts: 2,281
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I haven't found it necessary to ask for Tuffmail support recently, but I'm sorry to hear this since I'm a customer also. The previous owner answered every one of my requests promptly.
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10 Feb 2012, 10:59 AM | #5 |
Essential Contributor
Join Date: Dec 2003
Location: Christchurch, New Zealand
Posts: 346
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I just hope it won't be another Mailsnare. Isn't there anything we can do, as a community, to prevent this from happening? After all, Tuffmail is a World HeritageSite
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11 Feb 2012, 01:02 AM | #6 |
Ultimate Contributor
Join Date: Dec 2001
Location: Canada.
Posts: 10,355
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We should all write the new owner, and tell him to 'pull his fingers out'!
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11 Feb 2012, 10:28 AM | #7 |
The "e" in e-mail
Join Date: Nov 2005
Location: San Francisco
Posts: 2,281
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Yes. I will leave Tuffmail if support is unresponsive.
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12 Feb 2012, 02:48 AM | #8 |
Cornerstone of the Community
Join Date: Oct 2009
Location: PA
Posts: 683
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I was considering opening an account with this service sometime in the near future, however, I am now reconsidering doing that over reports of a lack of tech support from this service- the last thing I need is another Mailsnare incident.......I just “love” when a service is quick to take our money.....but provides little to no tech support in return, etc and in extreme cases goes out of business
I do hope things change with this service in the immediate future...........however, it does not look good at this point in time David Last edited by EdinwolfPA : 12 Feb 2012 at 02:57 AM. |
20 Feb 2012, 01:21 AM | #9 |
Master of the @
Join Date: Sep 2004
Posts: 1,693
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I do think that maybe they are trying to get their act together but it may be taking a while to9 do.
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20 Feb 2012, 06:05 AM | #10 |
Junior Member
Join Date: Jun 2010
Posts: 2
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Mea Culpa
Thanks to jdtaylor for bringing my attention to this thread.
Your criticisms are warranted and appreciated. I do prioritize responses based on how urgent the request is and how much time is required to respond, but it looks like I'm letting some of the lower priority requests slip through the cracks. Please email me again if you haven't received a response - it's not my intention to ignore you. I've been trying to find additional support help, but it's been a bit of challenge due to competing business priorities and other circumstances. I'll step up the effort and try to get in more people by the summer. In the meantime, I'll be sure to acknowledge each request to at least you know that "I'm on it". Derek Ferguson Tuffmail |
20 Feb 2012, 01:56 PM | #11 |
The "e" in e-mail
Join Date: Nov 2005
Location: San Francisco
Posts: 2,281
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Thanks for showing your commitment. It very reassuring for your customers and potential customers.
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