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31 Mar 2017, 09:00 PM | #1 | |
Master of the @
Join Date: Nov 2006
Location: Ghent, Belgium
Posts: 1,027
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Fastmail outgoing mails down ? (Friday 2017-03-31)
For all my emails I send in the last hour(s) or so, I received a warning, pointing to some internal fialing system "mailuser.nyi.internal[/var/run/lmtpforward/outgoing]
said: 421 4.4.1 No outgoing server connection via compute4 " So i guess, fastmail outgoing mails are down? However, no outage reported on the status page (https://www.fastmailstatus.com/) Quote:
Last edited by rabarberski : 31 Mar 2017 at 09:03 PM. Reason: changed subject to be more clear |
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31 Mar 2017, 09:56 PM | #2 |
The "e" in e-mail
Join Date: Sep 2004
Location: The Netherlands
Posts: 2,905
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Sent a test mail from FM to work address just now. No problem.
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31 Mar 2017, 10:03 PM | #3 | |
Master of the @
Join Date: Nov 2006
Location: Ghent, Belgium
Posts: 1,027
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I filled a fastmail support ticket and I received this answer 10 minutes ago:
Quote:
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31 Mar 2017, 10:26 PM | #4 |
Essential Contributor
Join Date: Dec 2009
Posts: 243
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I would have expected to see an entry on the fastmailstatus.com site before someone takes the time to send an email to customer support and it get's answered as well... Also, because this error occurs for several hours already.
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31 Mar 2017, 10:34 PM | #5 | |
Master of the @
Join Date: Nov 2006
Location: Ghent, Belgium
Posts: 1,027
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Quote:
IMHO they should update the status page first. IMHO2: I actually think they should make the status page automated (i.e. monitoring services) |
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1 Apr 2017, 09:23 AM | #6 |
Senior Member
Join Date: Feb 2015
Location: USA
Posts: 120
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What was the resolution on this? Is the problem still pending? Has there been an explanation as to why the status page was not updated?
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1 Apr 2017, 01:49 PM | #7 |
Master of the @
Join Date: Nov 2006
Location: Ghent, Belgium
Posts: 1,027
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1 Apr 2017, 02:22 PM | #8 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,926
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It's possible that only you (or a very small number of people) were affected. Remember that Fastmail reported a network connection problem between some racks the previous day. I wonder if your problem is related.
Fastmail also uses the automated Pingdom system to keep track of remote connection problems: http://stats.pingdom.com/w17m1yxzjyin Of course, it's hard to completely automate status pages. Bill |