Web Hosting Server Problems

carverrn · 4 Sep 2011, 12:47 AM

We are currently experiencing problems with the web hosting server. The support group at the server center is currently looking into the problem. At this time we do not know the nature of the problem or how long it will take to fix.

Regards,
Rich

Runbox Web Hosting Support

Geir · 4 Sep 2011, 07:04 AM

It appears to be a database-related problem -- they're working on it now.

This issue also affects our support ticket system which is currently unavailable.

- Geir

carverrn · 4 Sep 2011, 10:24 AM

We are still experiencing problems with the web hosting server and the Runbox Support web site.

At this time we do not have an estimate of when the problem will be resolved.

Regards,
Rich

Runbox Web Hosting Support

Geir · 4 Sep 2011, 06:58 PM

The problem is caused by a DDoS (Distributed Denial of Service) attack. We are working to filter some of the excess traffic to restore access.

- Geir

fmail · 4 Sep 2011, 09:28 PM

Have you contemplated null routing traffic from the source of the DDOS?

carverrn · 4 Sep 2011, 10:57 PM

At this time the web hosting services have returned to normal.

Regards,
Rich

Runbox Web Hosting Support

MPB · 5 Sep 2011, 05:51 PM

Website loading is still slow and a bit hit and miss. Sometimes loads other times won't. Should I assume that the attack is still ongoing as I write?

Is there any further news on the Denial of Service attack? Can you tell which website the DDos is targeting or where the majority of the requests originate from?

Thanks
Max

stg · 5 Sep 2011, 10:05 PM

ANy news on this issue - my web hosting is down and run box support is also down.

carverrn · 5 Sep 2011, 10:57 PM

There are problems again. Server support is looking into it.

Regards,
Rich

4 Sep 2011, 12:47 AM	#1
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	Web Hosting Server Problems We are currently experiencing problems with the web hosting server. The support group at the server center is currently looking into the problem. At this time we do not know the nature of the problem or how long it will take to fix. Regards, Rich Runbox Web Hosting Support

4 Sep 2011, 07:04 AM	#2
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	It appears to be a database-related problem -- they're working on it now. This issue also affects our support ticket system which is currently unavailable. - Geir

4 Sep 2011, 10:24 AM	#3
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	We are still experiencing problems with the web hosting server and the Runbox Support web site. At this time we do not have an estimate of when the problem will be resolved. Regards, Rich Runbox Web Hosting Support

4 Sep 2011, 06:58 PM	#4
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	The problem is caused by a DDoS (Distributed Denial of Service) attack. We are working to filter some of the excess traffic to restore access. - Geir

4 Sep 2011, 09:28 PM	#5
fmail Junior Member Join Date: Aug 2011 Posts: 6	Have you contemplated null routing traffic from the source of the DDOS?

4 Sep 2011, 10:57 PM	#6
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	At this time the web hosting services have returned to normal. Regards, Rich Runbox Web Hosting Support

5 Sep 2011, 05:51 PM	#7
MPB Junior Member Join Date: Jan 2004 Location: UK Posts: 29	Website loading is still slow and a bit hit and miss. Sometimes loads other times won't. Should I assume that the attack is still ongoing as I write? Is there any further news on the Denial of Service attack? Can you tell which website the DDos is targeting or where the majority of the requests originate from? Thanks Max

5 Sep 2011, 10:05 PM	#8
stg Junior Member Join Date: Sep 2011 Posts: 1	ANy news on this issue - my web hosting is down and run box support is also down.

5 Sep 2011, 10:57 PM	#9
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	There are problems again. Server support is looking into it. Regards, Rich