Runbox down again??

johenrik · 3 Aug 2007, 07:36 PM

Can log in to webmail, but don't get any mail (not even the ones I send to myself from another provider). Can't send e-mail either (Outlook asks for username and password over and over again).
Status page says all systems are operational (but then again, they always say that).
What is going on?

-Jo Henrik

danio · 3 Aug 2007, 07:47 PM

I've had no new mail for an hour and a half; and I do get constant new mails....

If you connect and try to send mail via Runbox you get an 'unexpected' error which means that all inbound mails are bouncing....

Can we have an update from Runbox?

KarlGrant · 3 Aug 2007, 07:56 PM

same experience here - can't send (says password rejected) and test emails from another account not getting through.............groan

hawaiian0325 · 3 Aug 2007, 08:01 PM

Well at least I'm not alone here in Shanghai... :-(

Webmail seems to work. But send with myself in cc I don't see them coming in. So not even sure they are sent out.

IMAP/SNMP dead.

Sylvain

mbeck · 3 Aug 2007, 08:07 PM

More specifically, I get this error (here is what I have submitted to support, but that only work 50% of the time, so I'll post it here as well) - of course now that I look at it closer, even though pop seems to be working (i.e. it connects and originally downloaded some mails), nothing new is coming in)

Good morning,

I get a error when trying to send anything this morning from the runbox secure SMTP saying "421 unexpected failure, please try again later". POP works on it and both SMPT and POP work on my fastmail accounts, so I don't think it's me...

Any ideas?

Mike

redrice · 3 Aug 2007, 08:19 PM

oh ****!

i have had no new mail since 11.09, tho i am receiving mail fine at my other account...
and i have sent several important mails since then, didn't notice that the bccs weren't arriving, i was so hassled...

can we know what's going on? i am trying to arrange some critical stuff, and if i have to do that all again....

redrice · 3 Aug 2007, 08:23 PM

can we at least know what may have happened to mails which webmail seemed to send correctly during the last hour and a half? are they queued somewhere? or are they lost forever???

jsamuelson · 3 Aug 2007, 08:40 PM

SMTP is definitely down. Webmail seems to send correctly but who knows.

Service status page is useless. It perennially indicates service is OK when it clearly isn't.

Once again, an unacknowledged service interruption is causing serious problems for me (and others).

FIX IT. UPDATE SERVICE STATUS.

redrice · 3 Aug 2007, 09:25 PM

webmail can't be sending, unless it has disable the bcc function.

mail i bcc to myself is delivered to 2 accounts. the other one is working fine, but... no mail i sent since 11.12am has reached it...

redrice · 3 Aug 2007, 09:28 PM

correct that: a mail i sent at 12.13pm was delivered about 30 minutes ago... so it seems it is going out, but with a 90sth minute delay...

aarbogh · 3 Aug 2007, 09:34 PM

Hi,

I guess that you are running your *** off to fix the current problems, but it would actually comfort me if one of you guys just dropped a line here to tell us that you are aware of the problem and working on it...

hm

redrice · 3 Aug 2007, 10:04 PM

looks like things are getting back to normal... queued mail now seems to be being delivered, tho some older items sent as webmail still not sent...

hellie · 3 Aug 2007, 11:40 PM

I cannot use either POP or IMAP they are both down.

Helen

hellie · 4 Aug 2007, 12:18 AM

Can't get into webmail either now?

Helen

Geir · 4 Aug 2007, 01:18 AM

Our apologies for not responding to this earlier -- our automatic monitoring system did not alert us that there was a problem.

There seems to be delays and connection issues with one of our MX (mail exchanger) servers, causing intermittent error messages. We're looking into it now.

- Geir

3 Aug 2007, 07:36 PM	#1
johenrik Junior Member Join Date: Jul 2007 Posts: 4	Runbox down again?? Can log in to webmail, but don't get any mail (not even the ones I send to myself from another provider). Can't send e-mail either (Outlook asks for username and password over and over again). Status page says all systems are operational (but then again, they always say that). What is going on? -Jo Henrik

3 Aug 2007, 09:34 PM	#11
aarbogh Junior Member Join Date: Mar 2006 Location: Oslo, Norway Posts: 4	Runbox staff member? Hi, I guess that you are running your *** off to fix the current problems, but it would actually comfort me if one of you guys just dropped a line here to tell us that you are aware of the problem and working on it... hm

3 Aug 2007, 11:40 PM	#13
hellie Essential Contributor Join Date: Sep 2004 Location: Marlow Bucks Posts: 417	POP and IMAP down I cannot use either POP or IMAP they are both down. Helen

3 Aug 2007, 07:47 PM	#2
danio Junior Member Join Date: Aug 2007 Posts: 1	I've had no new mail for an hour and a half; and I do get constant new mails.... If you connect and try to send mail via Runbox you get an 'unexpected' error which means that all inbound mails are bouncing.... Can we have an update from Runbox?

3 Aug 2007, 07:56 PM	#3
KarlGrant Junior Member Join Date: Jan 2005 Posts: 9	same experience here - can't send (says password rejected) and test emails from another account not getting through.............groan

3 Aug 2007, 08:01 PM	#4
hawaiian0325 Junior Member Join Date: May 2006 Location: Shanghai Posts: 4	Well at least I'm not alone here in Shanghai... :-( Webmail seems to work. But send with myself in cc I don't see them coming in. So not even sure they are sent out. IMAP/SNMP dead. Sylvain

3 Aug 2007, 08:07 PM	#5
mbeck Member Join Date: Jun 2003 Location: Bradenton, Florida Posts: 65	More specifically, I get this error (here is what I have submitted to support, but that only work 50% of the time, so I'll post it here as well) - of course now that I look at it closer, even though pop seems to be working (i.e. it connects and originally downloaded some mails), nothing new is coming in) Good morning, I get a error when trying to send anything this morning from the runbox secure SMTP saying "421 unexpected failure, please try again later". POP works on it and both SMPT and POP work on my fastmail accounts, so I don't think it's me... Any ideas? Mike

3 Aug 2007, 08:19 PM	#6
redrice Junior Member Join Date: Jun 2007 Posts: 16	oh ****! i have had no new mail since 11.09, tho i am receiving mail fine at my other account... and i have sent several important mails since then, didn't notice that the bccs weren't arriving, i was so hassled... can we know what's going on? i am trying to arrange some critical stuff, and if i have to do that all again....

3 Aug 2007, 08:23 PM	#7
redrice Junior Member Join Date: Jun 2007 Posts: 16	can we at least know what may have happened to mails which webmail seemed to send correctly during the last hour and a half? are they queued somewhere? or are they lost forever???

3 Aug 2007, 08:40 PM	#8
jsamuelson Senior Member Join Date: Oct 2006 Location: Switzerland Posts: 138	SMTP is definitely down. Webmail seems to send correctly but who knows. Service status page is useless. It perennially indicates service is OK when it clearly isn't. Once again, an unacknowledged service interruption is causing serious problems for me (and others). FIX IT. UPDATE SERVICE STATUS.

3 Aug 2007, 09:25 PM	#9
redrice Junior Member Join Date: Jun 2007 Posts: 16	webmail can't be sending, unless it has disable the bcc function. mail i bcc to myself is delivered to 2 accounts. the other one is working fine, but... no mail i sent since 11.12am has reached it...

3 Aug 2007, 09:28 PM	#10
redrice Junior Member Join Date: Jun 2007 Posts: 16	correct that: a mail i sent at 12.13pm was delivered about 30 minutes ago... so it seems it is going out, but with a 90sth minute delay...

3 Aug 2007, 10:04 PM	#12
redrice Junior Member Join Date: Jun 2007 Posts: 16	looks like things are getting back to normal... queued mail now seems to be being delivered, tho some older items sent as webmail still not sent...

4 Aug 2007, 12:18 AM	#14
hellie Essential Contributor Join Date: Sep 2004 Location: Marlow Bucks Posts: 417	Can't get into webmail either now? Helen

4 Aug 2007, 01:18 AM	#15
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	Our apologies for not responding to this earlier -- our automatic monitoring system did not alert us that there was a problem. There seems to be delays and connection issues with one of our MX (mail exchanger) servers, causing intermittent error messages. We're looking into it now. - Geir