Service Status 23.06.2007 19:30 CET

Geir · 24 Jun 2007, 02:36 AM

We're currently having trouble with our outgoing email server, and outgoing email is currently being accumulated on other servers for later delivery. FTP services are also affected.

The server will be restarted as soon as our hosting provider sysadmin arrives onsite, and operations should normalize within an hour.

- Geir

Geir · 24 Jun 2007, 06:15 AM

The accumulated queue has now been processed and outgoing email delivery has normalized.

- Geir

goofy · 26 Jun 2007, 05:43 AM

Quote:

Originally Posted by Geir

The accumulated queue has now been processed and outgoing email delivery has normalized.

- Geir

Outgoing mails are not being shown, though.

Geir · 26 Jun 2007, 05:56 AM

We're having some unrelated problems that should soon be corrected. Stand by while we reconfigure and restart the database server...

- Geir

Geir · 26 Jun 2007, 06:08 AM

We're back up and running normally again. We have a small queue of incoming email, but it should be processed within minutes.

- Geir

digp · 26 Jun 2007, 08:37 AM

nothing new there

surprised your customers remain with you

i suppose honesty goes a long way

marc_otten · 26 Jun 2007, 02:03 PM

Quote:

Originally Posted by digp

...i suppose honesty goes a long way...

That's so true: that's why Runbox's staff posts information like this in this forum.

--Marc

mjolnir · 26 Jun 2007, 06:18 PM

That's a really good point, Marc.

Any email provider can and does experience occasional delays. And this of course includes Yahoo, Gmail and Hotmail as well. But no helpful and friendly representative from those providers comes here to volunteer the information, describe the likely cause, and provide an estimated time to correction.

I genuinely appreciate the honesty with which Runbox interacts with its users. And I'm reassured that the system is under regular and rigorous scrutiny. Runbox is a reliable, efficient and versatile service, and it's unfortunate that the transparency they have volunteered to share with their subscribers is used by a few to unfairly condemn it.

Or to put it briefly, thanks for the update, Geir!

24 Jun 2007, 02:36 AM	#1
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	Service Status 23.06.2007 19:30 CET We're currently having trouble with our outgoing email server, and outgoing email is currently being accumulated on other servers for later delivery. FTP services are also affected. The server will be restarted as soon as our hosting provider sysadmin arrives onsite, and operations should normalize within an hour. - Geir

24 Jun 2007, 06:15 AM	#2
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	Update The accumulated queue has now been processed and outgoing email delivery has normalized. - Geir

26 Jun 2007, 05:56 AM	#4
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	We're having some unrelated problems that should soon be corrected. Stand by while we reconfigure and restart the database server... - Geir

26 Jun 2007, 06:08 AM	#5
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	We're back up and running normally again. We have a small queue of incoming email, but it should be processed within minutes. - Geir

26 Jun 2007, 08:37 AM	#6
digp Master of the @ Join Date: May 2003 Posts: 1,326	nothing new there surprised your customers remain with you i suppose honesty goes a long way

26 Jun 2007, 06:18 PM	#8
mjolnir Member Join Date: Sep 2001 Posts: 84	That's a really good point, Marc. Any email provider can and does experience occasional delays. And this of course includes Yahoo, Gmail and Hotmail as well. But no helpful and friendly representative from those providers comes here to volunteer the information, describe the likely cause, and provide an estimated time to correction. I genuinely appreciate the honesty with which Runbox interacts with its users. And I'm reassured that the system is under regular and rigorous scrutiny. Runbox is a reliable, efficient and versatile service, and it's unfortunate that the transparency they have volunteered to share with their subscribers is used by a few to unfairly condemn it. Or to put it briefly, thanks for the update, Geir!