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Old 2 Oct 2018, 03:19 PM   #1
NJSS
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FM down AGAIN - 2nd October @ 07:17 BST

The Title says it all.

It's been down for c. 5 minutes.

NJSS
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Old 2 Oct 2018, 03:29 PM   #2
mballas
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Down in Texas
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Old 2 Oct 2018, 03:31 PM   #3
Berenburger
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Yes. Again!
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Old 2 Oct 2018, 03:34 PM   #4
NJSS
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FM Status

https://www.fastmailstatus.com/servi...ral/2018-10-02


Now says:-

Quote:
We are aware of some network problems into our data centre. We are investigating the issue. No mail loss is expected.
It annoys me that the implication is that the outage started at "2 Oct 2018 06:21:34 UTC " when it was, in fact, apparent that FM was down at c. 07:15 BST = 06:15 UTC/GMT

It now seems to be up again at 07:40 BST / 06:40 GMT

NJSS

Last edited by NJSS : 2 Oct 2018 at 03:40 PM. Reason: Up now
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Old 2 Oct 2018, 03:35 PM   #5
JamesHenderson
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down in New Zealand
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Old 2 Oct 2018, 03:51 PM   #6
mballas
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Now up in Texas
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Old 2 Oct 2018, 07:09 PM   #7
BritTim
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Based on the Pingdom reports, this looks similar to the last two outages, albeit shorter. It appears both MX servers were inaccessible for around 15 minutes which, again, means that standard mail backup I use for clients would not have been working, and some mail delivery delayed over an hour. If the delay was only the roughly 15 minutes of the network outage, it would be livable. With this third recent outage delaying some mail over an hour, and no apparent attempt to ensure the separation of the MX servers, I think I must now look for an alternative way to ensure mail availability for clients whose businesses are reliant on email.

I am interested in ideas anyone might have for ensuring mail delivery to a backup mail service during outages of all MX servers, short of a disruptive conversion away from FastMail.
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Old 2 Oct 2018, 08:52 PM   #8
Berenburger
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Can't remember anymore when I had any downtime with my second provider Tuffmail. Or am I comparing apples with oranges now? Bigger is not always better.
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Old 5 Oct 2018, 06:38 AM   #9
ioneja
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Not thrilled with Fastmail's reliability lately. I wonder what is going on behind the scenes? Since they moved datacenter locations, I feel like they've taken a small step back in reliability.
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Old 5 Oct 2018, 03:48 PM   #10
BritTim
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The inability to avoid a single point of failure for all MX servers really puzzles me. I wish they would explain why they are unable to resolve this.
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Old 5 Oct 2018, 07:11 PM   #11
FredOnline
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@FastMail on Twitter:

Advance notice: 12am-6am EDT Oct 5, 6 and 7 - our web interface may be slightly slow but no other impact expected. Our network provider is performing substantial upgrades to their network to improve reliability and mitigation against the recent outages.
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Old 5 Oct 2018, 07:17 PM   #12
ewal
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Quote:
Originally Posted by FredOnline View Post
@FastMail on Twitter:

Advance notice: 12am-6am EDT Oct 5, 6 and 7 - our web interface may be slightly slow but no other impact expected. Our network provider is performing substantial upgrades to their network to improve reliability and mitigation against the recent outages.

Slightly slow? About ten minutes between pressing 'send' and it actually sending.
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Old 6 Oct 2018, 03:55 AM   #13
NJSS
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Quote:
12am-6am EDT
So are they talking about 12:00 am one day to 06:00 am the next day?

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Old 6 Oct 2018, 09:43 AM   #14
BritTim
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Quote:
Advance notice: 12am-6am EDT Oct 5, 6 and 7 - our web interface may be slightly slow but no other impact expected. Our network provider is performing substantial upgrades to their network to improve reliability and mitigation against the recent outages.
No real issue for US users, but this is typically 6:00 am until noon in Europe, noon until 6:00 pm in much of Asia, and late afternoon/early evening in Australia. I guess we need to see how it works out in practice. I have heard no complaints today.
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