Down again?

khacz · 4 Jul 2007, 04:49 PM

What's going on? Unable to read any of my mail. I receive this message when I try to access it:

500 Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

If the error persists, please email the information below to the server administrator at webmaster@runbox.com, and include details about anything you might have done that may have caused the error.

Apache/1.3.26 (Unix) Debian GNU/Linux mod_ssl/2.8.9 OpenSSL/0.9.6c mod_perl/1.26 Server at secure.runbox.com Port 443
Time: 04.07.2007 09:46:12 IP: URI: /mail/read?folder_id=1676728&order=&direction=&offset=0&message=705118

Please try your request again by refreshing the page, or try the following links to continue.

HKguy · 4 Jul 2007, 04:51 PM

yes, me having the same problem too.

it's so annoying.

i've got important emails i need to reply right now. sigh

Rizlam · 4 Jul 2007, 04:58 PM

Same here too.

Stephen

HKguy · 4 Jul 2007, 05:18 PM

Sigh, is it gonna be fixed soon?

I urgently need to read my emails and reply.

khacz · 4 Jul 2007, 05:27 PM

BUT I CAN'T READ IT!

Another question: Why does the Service Status page (https://secure.runbox.com/twiki/bin/.../ServiceStatus) not reflect reality?

Rizlam · 4 Jul 2007, 05:32 PM

it appears pop mail is working, but webmail is not.

As I can bring up the email folders but not the emails themselves, we have a software, as opposed to a server error, I'm guessing.

khacz · 4 Jul 2007, 06:00 PM

is working -- I can see and receive messages through IMAP, just not webmail.

HKguy · 4 Jul 2007, 06:11 PM

but i don't know how to use pop or imap.

are they fixing the problem yet?

Heavenisblue · 4 Jul 2007, 06:12 PM

Yes pop is ok
Hope they fix it soon.

HKguy · 4 Jul 2007, 06:57 PM

when it can be fixed???

soon? how soon?

marc_otten · 4 Jul 2007, 07:55 PM

Hm...no problems here. Webmail and IMAP are working just fine.
Do you still experience problems??

--Marc

Rizlam · 4 Jul 2007, 07:58 PM

Yes; still webmail and mobile.runbox.com not working.

You can log in
You can bring up folder contents
But attempting to open an email gives you the following:

HTTP/1.1 500 Internal Server Error Date: Wed, 04 Jul 2007 10:56:52 GMT Server: Apache/1.3.26 (Unix) Debian GNU/Linux mod_ssl/2.8.9 OpenSSL/0.9.6c mod_perl/1.26 Set-Cookie: Runbox::AuthCookie_Runbox=228016:1183546612:d257eec99ff26670198ef44cb1a6330e:rex; path=/; domain=.runbox.com Pragma: no-cache Cache-Control: no-cache Last-Modified: Thu, 28 Jun 2007 20:33:23 GMT Content-Length: 2115 E-tag: "efe647acecb4752b1997745c9afbda5e" Connection: close Content-Type: text/html Expires: Wed, 04 Jul 2007 10:56:52 GMT

followed by

Apache/1.3.26 (Unix) Debian GNU/Linux mod_ssl/2.8.9 OpenSSL/0.9.6c mod_perl/1.26 Server at www.runbox.com Port 81
Time: 04.07.2007 12:56:30 IP: 165.145.240.3, 198.54.202.26, 198.54.202.246 URI: /mail/read?folder_id=800563&order=&direction=&offset=0&message=895064

within the blue box.

Liz · 4 Jul 2007, 08:33 PM

We're working on the ISE issue as we speak, we'll return with more info shortly...

Liz

Rizlam · 4 Jul 2007, 08:33 PM

Come on Runbox people, it's been down for 4 hours now ... any update?

Heavenisblue · 4 Jul 2007, 09:47 PM

Wheee. Working again.
Back to work children.

4 Jul 2007, 04:49 PM	#1
khacz Junior Member Join Date: Nov 2005 Posts: 9	Down again? What's going on? Unable to read any of my mail. I receive this message when I try to access it: 500 Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. If the error persists, please email the information below to the server administrator at webmaster@runbox.com, and include details about anything you might have done that may have caused the error. Apache/1.3.26 (Unix) Debian GNU/Linux mod_ssl/2.8.9 OpenSSL/0.9.6c mod_perl/1.26 Server at secure.runbox.com Port 443 Time: 04.07.2007 09:46:12 IP: URI: /mail/read?folder_id=1676728&order=&direction=&offset=0&message=705118 Please try your request again by refreshing the page, or try the following links to continue.

4 Jul 2007, 05:27 PM	#5
khacz Junior Member Join Date: Nov 2005 Posts: 9	emai is coming in BUT I CAN'T READ IT! Another question: Why does the Service Status page (https://secure.runbox.com/twiki/bin/.../ServiceStatus) not reflect reality?

4 Jul 2007, 06:00 PM	#7
khacz Junior Member Join Date: Nov 2005 Posts: 9	and IMAP is working -- I can see and receive messages through IMAP, just not webmail.

4 Jul 2007, 04:51 PM	#2
HKguy Member Join Date: Sep 2003 Posts: 53	yes, me having the same problem too. it's so annoying. i've got important emails i need to reply right now. sigh

4 Jul 2007, 04:58 PM	#3
Rizlam Member Join Date: Oct 2003 Posts: 48	Same here too. Stephen

4 Jul 2007, 05:18 PM	#4
HKguy Member Join Date: Sep 2003 Posts: 53	Sigh, is it gonna be fixed soon? I urgently need to read my emails and reply.

4 Jul 2007, 05:32 PM	#6
Rizlam Member Join Date: Oct 2003 Posts: 48	it appears pop mail is working, but webmail is not. As I can bring up the email folders but not the emails themselves, we have a software, as opposed to a server error, I'm guessing.

4 Jul 2007, 06:11 PM	#8
HKguy Member Join Date: Sep 2003 Posts: 53	but i don't know how to use pop or imap. are they fixing the problem yet?

4 Jul 2007, 06:12 PM	#9
Heavenisblue Junior Member Join Date: Nov 2004 Posts: 13	Yes pop is ok Hope they fix it soon.

4 Jul 2007, 06:57 PM	#10
HKguy Member Join Date: Sep 2003 Posts: 53	when it can be fixed??? soon? how soon?

4 Jul 2007, 07:55 PM	#11
marc_otten Master of the @ Join Date: Feb 2002 Location: Breda, NL Posts: 1,070	Hm...no problems here. Webmail and IMAP are working just fine. Do you still experience problems?? --Marc

4 Jul 2007, 07:58 PM	#12
Rizlam Member Join Date: Oct 2003 Posts: 48	Yes; still webmail and mobile.runbox.com not working. You can log in You can bring up folder contents But attempting to open an email gives you the following: HTTP/1.1 500 Internal Server Error Date: Wed, 04 Jul 2007 10:56:52 GMT Server: Apache/1.3.26 (Unix) Debian GNU/Linux mod_ssl/2.8.9 OpenSSL/0.9.6c mod_perl/1.26 Set-Cookie: Runbox::AuthCookie_Runbox=228016:1183546612:d257eec99ff26670198ef44cb1a6330e:rex; path=/; domain=.runbox.com Pragma: no-cache Cache-Control: no-cache Last-Modified: Thu, 28 Jun 2007 20:33:23 GMT Content-Length: 2115 E-tag: "efe647acecb4752b1997745c9afbda5e" Connection: close Content-Type: text/html Expires: Wed, 04 Jul 2007 10:56:52 GMT followed by Apache/1.3.26 (Unix) Debian GNU/Linux mod_ssl/2.8.9 OpenSSL/0.9.6c mod_perl/1.26 Server at www.runbox.com Port 81 Time: 04.07.2007 12:56:30 IP: 165.145.240.3, 198.54.202.26, 198.54.202.246 URI: /mail/read?folder_id=800563&order=&direction=&offset=0&message=895064 within the blue box.

4 Jul 2007, 08:33 PM	#13
Liz The "e" in e-mail Join Date: Jul 2001 Location: Los Angeles,CA Posts: 4,652 Representative of: Runbox.com	We're working on the ISE issue as we speak, we'll return with more info shortly... Liz

4 Jul 2007, 09:47 PM	#15
Heavenisblue Junior Member Join Date: Nov 2004 Posts: 13	Wheee. Working again. Back to work children.