How to retrieve new email?

ladybugg · 1 Nov 2012, 11:40 PM

The old interface had a button for retrieving new email, but the new one doesn't. I now have to refresh the entire page in my browser in order to get new messages -- the program does not automatically retrieve them (I know because I've tested). Is anyone else having this problem? (I use Safari) Or is just another one of the "features" of the new interface?

NJSS · 1 Nov 2012, 11:53 PM

LadyBugg

Welcome to EMD.

I think you will find that a feature of the Ajax UI is that it automatically refreshes, and you don't need to encoursge it - hence the lcak of the poll window.

If you are uncomfortable don't forget you can still use the Classic UI.

NJSS

ladybugg · 2 Nov 2012, 12:14 AM

NJSS,

I had read that it was supposed to automatically refresh, but mine isn't doing that. I've tested it several times, and it doesn't work.

I'm not necessarily uncomfortable with the new interface -- I don't like it as much as the old one, but I'd rather get used to it now. I just need to know whether this is a FM bug or just something I'll have to live with (if I decide to stay with FM).

Thanks!

drew · 2 Nov 2012, 04:16 AM

Can one tell it to refresh in any other way than doing F5?
F5 seems to be a drastic and slow way to wish for a new
check?

apl · 2 Nov 2012, 04:51 AM

What version of Safari do you have and what OS are you using?

I've just tested it on my Mac on OS X 10.8.2 with Safari 6.01 and it works, are you running any extensions that would block it?

You can type 'u' to get it to refresh the folder, it will save you refreshing the entire page.

Regards Alan

drew · 2 Nov 2012, 02:05 PM

ladybugg I can not test with safari but
on my FireFox I noticed now that on
the new interface in one look on the
inbox button there is a small icon
to the right of word inbox and that symbol
if one mouse over it says Shortcut to u
so that hopefully will refresh it.

when I tried it I had no email not read
so nothing seems to happen but
hopefully it does check with some
internal refresh.

thanks Alan for making me aware of the "u" thing.

ladybugg · 3 Nov 2012, 12:53 AM

drew and apl,

Thanks for your input! I've located the "refresh" icon next to "Inbox" (although it's almost the same color as the background so it doesn't show up very well, and if there is unread mail in the inbox, the # of unread trumps the refresh icon, but whatever), and it seems to work, as does the "u".

One problem solved!

1 Nov 2012, 11:40 PM	#1
ladybugg Junior Member Join Date: Nov 2012 Posts: 6	How to retrieve new email? The old interface had a button for retrieving new email, but the new one doesn't. I now have to refresh the entire page in my browser in order to get new messages -- the program does not automatically retrieve them (I know because I've tested). Is anyone else having this problem? (I use Safari) Or is just another one of the "features" of the new interface?

1 Nov 2012, 11:53 PM	#2
NJSS Master of the @ Join Date: Jul 2002 Location: Hampshire, UK Posts: 1,238	LadyBugg Welcome to EMD. I think you will find that a feature of the Ajax UI is that it automatically refreshes, and you don't need to encoursge it - hence the lcak of the poll window. If you are uncomfortable don't forget you can still use the Classic UI. NJSS

2 Nov 2012, 12:14 AM	#3
ladybugg Junior Member Join Date: Nov 2012 Posts: 6	NJSS, I had read that it was supposed to automatically refresh, but mine isn't doing that. I've tested it several times, and it doesn't work. I'm not necessarily uncomfortable with the new interface -- I don't like it as much as the old one, but I'd rather get used to it now. I just need to know whether this is a FM bug or just something I'll have to live with (if I decide to stay with FM). Thanks!

2 Nov 2012, 04:16 AM	#4
drew The "e" in e-mail Join Date: Jan 2006 Posts: 2,626	Can one tell it to refresh in any other way than doing F5? F5 seems to be a drastic and slow way to wish for a new check?

2 Nov 2012, 04:51 AM	#5
apl Senior Member Join Date: Apr 2006 Location: London, England Posts: 166	What version of Safari do you have and what OS are you using? I've just tested it on my Mac on OS X 10.8.2 with Safari 6.01 and it works, are you running any extensions that would block it? You can type 'u' to get it to refresh the folder, it will save you refreshing the entire page. Regards Alan

2 Nov 2012, 02:05 PM	#6
drew The "e" in e-mail Join Date: Jan 2006 Posts: 2,626	ladybugg I can not test with safari but on my FireFox I noticed now that on the new interface in one look on the inbox button there is a small icon to the right of word inbox and that symbol if one mouse over it says Shortcut to u so that hopefully will refresh it. when I tried it I had no email not read so nothing seems to happen but hopefully it does check with some internal refresh. thanks Alan for making me aware of the "u" thing.

3 Nov 2012, 12:53 AM	#7
ladybugg Junior Member Join Date: Nov 2012 Posts: 6	drew and apl, Thanks for your input! I've located the "refresh" icon next to "Inbox" (although it's almost the same color as the background so it doesn't show up very well, and if there is unread mail in the inbox, the # of unread trumps the refresh icon, but whatever), and it seems to work, as does the "u". One problem solved!