Suddenly cannot send e-mails today?

Gill Kent · 19 Jan 2011, 06:31 PM

Hi there
It's my first time of using the forum this morning - please can anyone help?
Out of the blue, we cannot send e-mail this am and receive this message - not just me, but other users of the same account - settings at our end have not been changed by any users.... I have read all the help tppics on the site, but why would we suddenly need to change settings?

we've never had a problem before, so I wonder if it is at your end?

The server for account "gill9" returned the error "5.7.8 Error: authentication failed: authentication failure." Your username/password or security settings may be incorrect. Would you like to try re-entering your password?

I hope you ca help - my outbox isfilling-up and the blood pressure is also rising.
Thanks everyone

x

Berenburger · 19 Jan 2011, 08:43 PM

Please provide us what more information, like:
- What (email) service provider you're using.
- What e-mail client you're using.

Quote:

... I have read all the help tppics on the site....

What is the name of the site?

Gill Kent · 19 Jan 2011, 09:30 PM

Hi
In response to your request for more info:
Please provide us what more information, like:

Sky provides the broadband and has done for the last 2 years - and we are receiving mail today no problem.

- What (email) service provider you're using.

- What e-mail client you're using.

pop3.hosts.co.uk for all incoming
and
mail.messagingengine.com for all outgoing.

Namesonthe.net host our e-mail names.

All I can say is this has worked without issue for the last 14 months, but neither gill AT levettfamily. co.uk or darren AT levettfamily. co.uk can send e-mails and we are both getting the message I sent previously.

I hope this helps -

Moderator: Fixed "live" email addresses to avoid spambots.

robert@fm · 20 Jan 2011, 12:44 AM

Quote:

Originally Posted by Gill Kent

Sky provides the broadband and has done for the last 2 years - and we are receiving mail today no problem.

Quote:

- What (email) service provider you're using.

- What e-mail client you're using.

pop3.hosts.co.uk for all incoming
and
mail.messagingengine.com for all outgoing.

Namesonthe.net host our e-mail names.

hosts.co.uk are a dedicated hosting provider; I'm puzzled as to why they provide POP but not SMTP. And if you're using The Messaging Engine as your SMTP provider, that would appear to make this a FastMail.FM problem since, as far as I know, they're the only publicly-available service currently using TME. (Unless of course you or one of your service providers have contracted to use TME's SMTP servers.)

And you still haven't told us which client (i.e. the email handling software on your computer) you use.

Gill Kent · 20 Jan 2011, 01:32 AM

Hi
I am using Outlook 11 for mac and my husband is using Outlook 2007 for PC.
I have been in meetings all pm - sorry I'd have comeback sooner and I have another meeting now and a mounting Outbox.
I cannot stress enough that I haven't changed anything since last eve, that could cause this issue
We have - just in case - unplugged the router etc for 10 mins
I have an old company e-mail address, that sends email via smtp.gmail.com and I have done a test and that is working, so I do agree - has something been changed at the Fastmail end - is there anyone who can check and help me to resolve please?
Thanks
Gill.

**Sherry** · 20 Jan 2011, 01:54 AM

[Moderator:]

Thread moved to the "Fastmail.FM Help and Current Issues" Forum.

Welcome to EMD

**Sherry** · 20 Jan 2011, 01:59 AM

This may not help but you could try changing your Outgoing (SMTP) port from 25 to 587 or SSL port 465 in case your ISP has started blocking port 25.

Sherry

BritTim · 20 Jan 2011, 02:28 AM

Please check the user name and password being used for the SMTP server mail.messagingengine.com. Try using these to login via the web interface at www.fastmail.fm. Can you log in? Can you send a test message via the web interface?

Gill Kent · 20 Jan 2011, 03:26 AM

Thanks Tim for suggesting I try to send an e-mail - at least now I can see there is a problem - the account is locked.
Very odd, as the status page is fine and I have not used too much bandwidth etc and I am fully paid-up as a full member.
I have raised a docket and I do hope someone will help me to get back on track, as I am now terribly behind with the day's work.
Thanks again
Gill.

19 Jan 2011, 06:31 PM	#1
Gill Kent Junior Member Join Date: Jan 2011 Posts: 4	Suddenly cannot send e-mails today? Hi there It's my first time of using the forum this morning - please can anyone help? Out of the blue, we cannot send e-mail this am and receive this message - not just me, but other users of the same account - settings at our end have not been changed by any users.... I have read all the help tppics on the site, but why would we suddenly need to change settings? we've never had a problem before, so I wonder if it is at your end? The server for account "gill9" returned the error "5.7.8 Error: authentication failed: authentication failure." Your username/password or security settings may be incorrect. Would you like to try re-entering your password? I hope you ca help - my outbox isfilling-up and the blood pressure is also rising. Thanks everyone x

19 Jan 2011, 09:30 PM	#3
Gill Kent Junior Member Join Date: Jan 2011 Posts: 4	Hi In response to your request for more info: Please provide us what more information, like: Sky provides the broadband and has done for the last 2 years - and we are receiving mail today no problem. - What (email) service provider you're using. - What e-mail client you're using. pop3.hosts.co.uk for all incoming and mail.messagingengine.com for all outgoing. Namesonthe.net host our e-mail names. All I can say is this has worked without issue for the last 14 months, but neither gill AT levettfamily. co.uk or darren AT levettfamily. co.uk can send e-mails and we are both getting the message I sent previously. I hope this helps - Moderator: Fixed "live" email addresses to avoid spambots. Last edited by Sherry : 20 Jan 2011 at 02:02 AM.

20 Jan 2011, 01:32 AM	#5
Gill Kent Junior Member Join Date: Jan 2011 Posts: 4	response to Robert - cannot send mail Hi I am using Outlook 11 for mac and my husband is using Outlook 2007 for PC. I have been in meetings all pm - sorry I'd have comeback sooner and I have another meeting now and a mounting Outbox. I cannot stress enough that I haven't changed anything since last eve, that could cause this issue We have - just in case - unplugged the router etc for 10 mins I have an old company e-mail address, that sends email via smtp.gmail.com and I have done a test and that is working, so I do agree - has something been changed at the Fastmail end - is there anyone who can check and help me to resolve please? Thanks Gill.

20 Jan 2011, 03:26 AM	#9
Gill Kent Junior Member Join Date: Jan 2011 Posts: 4	the account is locked Thanks Tim for suggesting I try to send an e-mail - at least now I can see there is a problem - the account is locked. Very odd, as the status page is fine and I have not used too much bandwidth etc and I am fully paid-up as a full member. I have raised a docket and I do hope someone will help me to get back on track, as I am now terribly behind with the day's work. Thanks again Gill.

20 Jan 2011, 01:54 AM	#6
Sherry Moderator Join Date: Dec 2002 Location: USA Posts: 8,687	[Moderator:] Thread moved to the "Fastmail.FM Help and Current Issues" Forum. Welcome to EMD

20 Jan 2011, 01:59 AM	#7
Sherry Moderator Join Date: Dec 2002 Location: USA Posts: 8,687	This may not help but you could try changing your Outgoing (SMTP) port from 25 to 587 or SSL port 465 in case your ISP has started blocking port 25. Sherry

20 Jan 2011, 02:28 AM	#8
BritTim The "e" in e-mail Join Date: May 2003 Location: mostly in Thailand Posts: 3,093	Please check the user name and password being used for the SMTP server mail.messagingengine.com. Try using these to login via the web interface at www.fastmail.fm. Can you log in? Can you send a test message via the web interface?