EmailDiscussions.com  

Go Back   EmailDiscussions.com > Email Service Provider-specific Forums > Runbox Forum
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read
Stay in touch wirelessly

Runbox Forum Everything related to Runbox should go here: suggestions, comments, complaints, questions, technical issues, etc.

Reply
 
Thread Tools
Old 10 Jun 2018, 09:34 AM   #1
sheprd
The "e" in e-mail
 
Join Date: Sep 2001
Location: VA, USA
Posts: 2,522
upgrade

I have a Micro account and wish to pay $4.95 extra to host one domain. How can I do this?

Last edited by sheprd : 10 Jun 2018 at 10:26 AM.
sheprd is offline   Reply With Quote

Old 10 Jun 2018, 03:32 PM   #2
FredOnline
The "e" in e-mail
 
Join Date: Apr 2011
Location: Manchester UK
Posts: 2,034
Go to:

https://runbox.com/payment/payinfo

You can either renew your main account (add a year on) or just select:

No subscription, I'll renew the main account later

Then select the Email Domains add-on.

And pay.
FredOnline is offline   Reply With Quote
Old 10 Jun 2018, 05:50 PM   #3
janusz
The "e" in e-mail
 
Join Date: Feb 2006
Location: EU
Posts: 4,524
I believe that it's also possible, by contacting support first, to have the payment amount or the subscription period modified on an one-off basis, so that in the future payments (for account and extension) will be due on the same date.
janusz is offline   Reply With Quote
Old 10 Jun 2018, 10:37 PM   #4
sheprd
The "e" in e-mail
 
Join Date: Sep 2001
Location: VA, USA
Posts: 2,522
Thanks FredOnline ana janusz. I appreciate your help. will let you know how it works out
sheprd is offline   Reply With Quote
Old 11 Jun 2018, 05:51 PM   #5
dbowdley
Cornerstone of the Community
 
Join Date: Nov 2008
Location: UK
Posts: 530

Representative of:
Runbox.com
Just to add to what has already been said; we will usually try to accommodate a request to change subscription periods to make them more convenient, but it isn't guaranteed as it depends on a number of factors. This can include number of products associated with an original payment, and payment method (PayPal is much less flexible)

We don't change the payment amount though; subscriptions are always the annual amount.
dbowdley is offline   Reply With Quote
Old 11 Jun 2018, 09:04 PM   #6
sheprd
The "e" in e-mail
 
Join Date: Sep 2001
Location: VA, USA
Posts: 2,522
Thanks dbowdley I solved problem by upgrading from Micro to Mini
sheprd is offline   Reply With Quote
Old 25 Jun 2018, 01:16 AM   #7
Jacinto
Essential Contributor
 
Join Date: Jun 2009
Posts: 347
Hi, sheprd.

Did you do it on your own or did you write to support and they took care of it?

Thanks.

--
Jacinto
Jacinto is offline   Reply With Quote
Old 25 Jun 2018, 01:57 AM   #8
sheprd
The "e" in e-mail
 
Join Date: Sep 2001
Location: VA, USA
Posts: 2,522
Thanks jacinto for your response. I contacted support then before hearing from them I decided to up grade my acct which solved the problem the simple way
sheprd is offline   Reply With Quote
Old 25 Jun 2018, 02:18 AM   #9
Jacinto
Essential Contributor
 
Join Date: Jun 2009
Posts: 347
Quote:
Originally Posted by sheprd View Post
Thanks jacinto for your response. I contacted support then before hearing from them I decided to up grade my acct which solved the problem the simple way
Thank you.

I tried to do that this morning from the main account, but, I could only add another Micro S-A or renew the existing one.

If you don't mind sharing, how exactly did you upgrade it?

Thank you, again.

--
Jacinto
Jacinto is offline   Reply With Quote
Old 25 Jun 2018, 04:36 AM   #10
dbowdley
Cornerstone of the Community
 
Join Date: Nov 2008
Location: UK
Posts: 530

Representative of:
Runbox.com
Hello. To upgrade a sub-account you have to purchase a new sub-account product subscription for the kind of sub-account you want to upgrade to.


You then go in to Account >> Sub-accounts and assign the new product to the existing sub-account.


That leave you with the original sub-account product free to create a new sub-account of that type for the remainder of that product's subscription period if you want to do that.
dbowdley is offline   Reply With Quote
Old 25 Jun 2018, 05:46 AM   #11
Jacinto
Essential Contributor
 
Join Date: Jun 2009
Posts: 347
Thank you, dbowdley!

Would the new S-A have the same user name as the old one?

If not, can the new S-A use the name after the old one expires?

--
Jacinto
Jacinto is offline   Reply With Quote
Old 25 Jun 2018, 04:47 PM   #12
dbowdley
Cornerstone of the Community
 
Join Date: Nov 2008
Location: UK
Posts: 530

Representative of:
Runbox.com
When you upgrade, you don't actually create a new sub-account, therefore it retains the same username, password and contents.

What you are doing is purchasing a sub-account product (not a sub-account itself) and using the product to upgrade the existing sub-account so that it has more storage.

It can be a bit confusing that sub-account products (which are not sub-accounts themselves), and sub-accounts (which are) have similar names.
dbowdley is offline   Reply With Quote
Old 25 Jun 2018, 05:39 PM   #13
Jacinto
Essential Contributor
 
Join Date: Jun 2009
Posts: 347
Thank you, again, dbowdley!

It is actually more than a "bit" confusing, perhaps two bits?

Just to make sure I don't mess it up if/when I do it, are you able to post the exact URL where it would be done?

Thank you.

--
Jacinto
Jacinto is offline   Reply With Quote
Old 25 Jun 2018, 07:23 PM   #14
dbowdley
Cornerstone of the Community
 
Join Date: Nov 2008
Location: UK
Posts: 530

Representative of:
Runbox.com
You will find the option to create and upgrade sub-accounts under Account >> Sub-accounts which will give the URL https://runbox.com/mail/account_account
dbowdley is offline   Reply With Quote
Old 25 Jun 2018, 07:52 PM   #15
Jacinto
Essential Contributor
 
Join Date: Jun 2009
Posts: 347
Much obliged, dbowdley!

How long does the "upgrade" take?

I paid for the Mini S-A, but did not receive E-Mail confirmation of the same (except from PayPal). Nor is the Mini S-A "product" yet listed on the Sub-Accounts portal.

Normally, when I do something on-line, the results are instantaneous.

--
Jacinto
Jacinto is offline   Reply With Quote
Reply


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump


All times are GMT +9. The time now is 11:58 AM.

 

Copyright EmailDiscussions.com 1998-2013. All Rights Reserved. Privacy Policy