Can't get support system to update my support ticket

goky · 12 Aug 2014, 05:30 PM

In a nutshell:

I have an open support ticket, now when I try to update it all I get is:

"Internal error

There was a referer header mismatch. The request could not be completed. Please check that you have not disabled the sending of the Referer header in your web browser."

Fastmail is set up on my browser to always have referer on (they like it for login for some reason)

I cleared cache, no luck. I turned on referer for the whole browser.

I updated the ticket before I got a response with no problems. Now that it got responded to, it does this.

Suggestions?

Terry · 12 Aug 2014, 07:03 PM

Perhaps they have closed the ticket.....try doing another one.

werewolf · 13 Aug 2014, 01:32 AM

I just updated my own ticket, via Firefox. Seemed to work OK.

goky · 14 Aug 2014, 09:24 AM

Hmmm, I was able to do it (update) with Chrome. Don't know why it let me the first time with Opera and not after.

Just as a general whine: FM support is not exactly zippy is it?

FredOnline · 14 Aug 2014, 02:48 PM

Quote:

Originally Posted by goky

Just as a general whine: FM support is not exactly zippy is it?

Perhaps Fastmail think they're so good they don't need it?

http://www.youtube.com/watch?v=evpmwLJFZ_U

12 Aug 2014, 05:30 PM	#1
goky Member Join Date: Dec 2007 Posts: 58	Can't get support system to update my support ticket In a nutshell: I have an open support ticket, now when I try to update it all I get is: "Internal error There was a referer header mismatch. The request could not be completed. Please check that you have not disabled the sending of the Referer header in your web browser." Fastmail is set up on my browser to always have referer on (they like it for login for some reason) I cleared cache, no luck. I turned on referer for the whole browser. I updated the ticket before I got a response with no problems. Now that it got responded to, it does this. Suggestions?

14 Aug 2014, 09:24 AM	#4
goky Member Join Date: Dec 2007 Posts: 58	solved kinda Hmmm, I was able to do it (update) with Chrome. Don't know why it let me the first time with Opera and not after. Just as a general whine: FM support is not exactly zippy is it?

12 Aug 2014, 07:03 PM	#2
Terry The "e" in e-mail Join Date: Jul 2002 Location: VK4 Posts: 3,028	Perhaps they have closed the ticket.....try doing another one.

13 Aug 2014, 01:32 AM	#3
werewolf Essential Contributor Join Date: May 2004 Posts: 265	I just updated my own ticket, via Firefox. Seemed to work OK.