"Error: Unauthorized"

Grhm · 25 Sep 2017, 09:33 AM

Hi
When I try to log into my new Runbox account with the Opera Mini browser on my Nokia C2-01, the log-in fails with the message "Error: Unauthorized".
Does anybody know what this means, and what I can do about it?
I am able to log in using a different browser on another phone, so the problem seems to be specific to Opera Mini.
Any ideas will be much appreciated.
Thanks,
Graham

kservik · 26 Sep 2017, 04:01 PM

We have seen this error Opera Mini previously and you should get a warning if cookies or scripts are blocked?

Kim

Grhm · 28 Sep 2017, 01:09 PM

Hi.
Thank you for the response.
Neither cookies nor scripts have been disabled in the browser's settings (assuming that's what you meant by "blocked"), and there is just the one message: "Error: Unauthorized".
What does that mean?

kservik · 29 Sep 2017, 05:25 PM

I think you need to open a support ticket so that we can look at your username and check logins there.

Grhm · 30 Sep 2017, 02:49 AM

Thank you.
I shall do that.

25 Sep 2017, 09:33 AM	#1
Grhm Essential Contributor Join Date: Mar 2007 Location: UK Posts: 270	"Error: Unauthorized" Hi When I try to log into my new Runbox account with the Opera Mini browser on my Nokia C2-01, the log-in fails with the message "Error: Unauthorized". Does anybody know what this means, and what I can do about it? I am able to log in using a different browser on another phone, so the problem seems to be specific to Opera Mini. Any ideas will be much appreciated. Thanks, Graham

26 Sep 2017, 04:01 PM	#2
kservik Cornerstone of the Community Join Date: Sep 2005 Location: Oslo, Norway Posts: 555 Representative of: Runbox.com	We have seen this error Opera Mini previously and you should get a warning if cookies or scripts are blocked? Kim

28 Sep 2017, 01:09 PM	#3
Grhm Essential Contributor Join Date: Mar 2007 Location: UK Posts: 270	Hi. Thank you for the response. Neither cookies nor scripts have been disabled in the browser's settings (assuming that's what you meant by "blocked"), and there is just the one message: "Error: Unauthorized". What does that mean?

29 Sep 2017, 05:25 PM	#4
kservik Cornerstone of the Community Join Date: Sep 2005 Location: Oslo, Norway Posts: 555 Representative of: Runbox.com	I think you need to open a support ticket so that we can look at your username and check logins there.

30 Sep 2017, 02:49 AM	#5
Grhm Essential Contributor Join Date: Mar 2007 Location: UK Posts: 270	Thank you. I shall do that.