Is it me or is Fastmail down?

**ReuvenNY** · 1 Oct 2002, 01:26 PM

As of about 12:15 am, Eastern Time (US) I can not access fastmail with IMAP email client, nor POP (ePrompter, nor Web interface. I get:

Bad Gateway
The proxy server received an invalid response from an upstream server.
accel: connect to 10.202.2.133:8080 failed while processing http://server2.internal:8080/mail/lo...Authenticate@0

***Edwin*** · 1 Oct 2002, 01:28 PM

It's down for me (trying from Tokyo at 12:28am EST)

Gatton · 1 Oct 2002, 01:29 PM

It's not just you

I got the same error as of 12:25 am Eastern.

Hopefully it'll be up soon

-Gatton

Sosa · 1 Oct 2002, 01:29 PM

I'm getting the same thing.

FMRocks · 1 Oct 2002, 01:32 PM

Yep, same here. Sorry I already posted another thread about the same thing.

***Edwin*** · 1 Oct 2002, 01:34 PM

According to the Admin screen, Fastmail has now been down for approx. 9 minutes.

At 20 minutes of downtime, the system will automatically page Jeremy and Rob (unless it self-fixes in the meantime due to the various diagnostics they have running)

So a few more minutes of patience should see a response.

isobel · 1 Oct 2002, 01:34 PM

http://admin.fastem.com/cgi-bin/fm-admin.pl? shows:

Quote:

FastMail.FM Status Screen
(Please note that all times quoted are in the server's time-zone, not your time-zone.)

This screen was last refreshed at: Tue Oct 1 06:31:21 2002

The current time is Tue Oct 1 06:32:13 2002

When we last checked, the server was DOWN.

The server has been down since Tue Oct 1 06:25:06 2002
An up to date server status report is already available. Here is is.

Here is the server status report:

The web server is not responding. I'm running diagnostics now to see what's happening. Wait a moment...

Network provider responds to IP ping perfectly so the network is up.

FastMail.FM responds to IP ping perfectly, so the server is up.

FastMail.FM responds to name ping perfectly, so the DNS system is working.

Not what we expected from the IMAP server. It responded: * OK IMAP4 Ready www.fastmail.fm . Sounds like there's a problem with the IMAP server software. If you're an administrator, go into the admin screen and choose 'Restart IMAP', otherwise through the forum or by emailing the webmaster.

Oh dear. The tests failed. The server's down. Follow the instructions above, and if you can't get it working, and it's been 30 minutes since the first report (see above for the first problem report time), send us a pager message using the admin screen.

End of server status report for Tue Oct 1 06:31:21 2002.

FMRocks · 1 Oct 2002, 01:37 PM

A few minutes ago, I was getting Bad Gateway, now I am getting "404 Not found." Does/could this mean anything specific to my account?

FMRocks · 1 Oct 2002, 01:48 PM

ALRIGHT!!! Fastmail is up and running again. Some downtime that was! Well, FastMail rocks, once again.

suprex7 · 1 Oct 2002, 01:50 PM

Seems to be working just fine for me.

My first three attempts failed, though.

Email that was supposed to be there, is.

Status OK.

10:43 PM MST.

***Edwin*** · 1 Oct 2002, 01:51 PM

Yes, I logged in successfully too!

I make that an 18 minute downtime, so (apparently) the self-diagnostics worked perfectly to fix the problem since the page would not have been sent for another 2 minutes.

Of course, we'll no doubt get official comment soon enough

**ReuvenNY** · 1 Oct 2002, 01:54 PM

What a relief....

Jeremy Howard · 1 Oct 2002, 02:00 PM

Actually, we get paged after 2 minutes for most failures (the 20 minute check is much more thorough, but most problems are picked up in the 2 minute check).

The problem is that server2 locked up completely, and we had to reboot. I'm talking to Rackspace about getting a new server set up right away.

**ReuvenNY** · 1 Oct 2002, 02:04 PM

Quote:

Originally posted by Jeremy Howard
That's twice in a week--there's definitely a hardware problem on that server. I'm talking to Rackspace about getting a new server set up right away.

Good move, Jeremy. I am going to Europe today for about a couple of weeks and do not want to be nervous. I depend on FasMail!

Jeremy Howard · 1 Oct 2002, 02:19 PM

I just chatted to our account manager and he's going to get a quote to us within 24 hours. It'll then be around 2 days to get the new server set up at Rackspace, and probably around 2 more days to migrate all the accounts across. Fingers crossed that it behaves until that's all done!

(If it doesn't, it's not the end of the world--we'll just have to get the off-site backup or physically transfer the disks into another machine; but it will mean downtime, which no-one likes!)

1 Oct 2002, 01:26 PM	#1
ReuvenNY Moderator Join Date: Mar 2002 Location: New York Posts: 4,259	Is it me or is Fastmail down? As of about 12:15 am, Eastern Time (US) I can not access fastmail with IMAP email client, nor POP (ePrompter, nor Web interface. I get: Bad Gateway The proxy server received an invalid response from an upstream server. accel: connect to 10.202.2.133:8080 failed while processing http://server2.internal:8080/mail/lo...Authenticate@0

1 Oct 2002, 01:37 PM	#8
FMRocks The "e" in e-mail Join Date: Sep 2002 Location: FM does NOT refer to Fastmail (anymore). Posts: 4,034	404 Not Found A few minutes ago, I was getting Bad Gateway, now I am getting "404 Not found." Does/could this mean anything specific to my account?

1 Oct 2002, 01:48 PM	#9
FMRocks The "e" in e-mail Join Date: Sep 2002 Location: FM does NOT refer to Fastmail (anymore). Posts: 4,034	FastMail is BACK!! ALRIGHT!!! Fastmail is up and running again. Some downtime that was! Well, FastMail rocks, once again.

1 Oct 2002, 02:00 PM	#13
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	Actually, we get paged after 2 minutes for most failures (the 20 minute check is much more thorough, but most problems are picked up in the 2 minute check). The problem is that server2 locked up completely, and we had to reboot. I'm talking to Rackspace about getting a new server set up right away. Last edited by Jeremy Howard : 1 Oct 2002 at 04:01 PM.

1 Oct 2002, 01:28 PM	#2
*Edwin* Administrator Join Date: Aug 2001 Location: UK Posts: 3,118	It's down for me (trying from Tokyo at 12:28am EST)

1 Oct 2002, 01:29 PM	#3
Gatton Junior Member Join Date: Aug 2002 Posts: 16	It's not just you I got the same error as of 12:25 am Eastern. Hopefully it'll be up soon -Gatton

1 Oct 2002, 01:29 PM	#4
Sosa Junior Member Join Date: Aug 2002 Location: Chicago Posts: 5	I'm getting the same thing.

1 Oct 2002, 01:32 PM	#5
FMRocks The "e" in e-mail Join Date: Sep 2002 Location: FM does NOT refer to Fastmail (anymore). Posts: 4,034	Yep, same here. Sorry I already posted another thread about the same thing.

1 Oct 2002, 01:34 PM	#6
*Edwin* Administrator Join Date: Aug 2001 Location: UK Posts: 3,118	According to the Admin screen, Fastmail has now been down for approx. 9 minutes. At 20 minutes of downtime, the system will automatically page Jeremy and Rob (unless it self-fixes in the meantime due to the various diagnostics they have running) So a few more minutes of patience should see a response.

1 Oct 2002, 01:50 PM	#10
suprex7 Junior Member Join Date: Mar 2002 Posts: 3	Seems to be working just fine for me. My first three attempts failed, though. Email that was supposed to be there, is. Status OK. 10:43 PM MST.

1 Oct 2002, 01:51 PM	#11
*Edwin* Administrator Join Date: Aug 2001 Location: UK Posts: 3,118	Yes, I logged in successfully too! I make that an 18 minute downtime, so (apparently) the self-diagnostics worked perfectly to fix the problem since the page would not have been sent for another 2 minutes. Of course, we'll no doubt get official comment soon enough

1 Oct 2002, 01:54 PM	#12
ReuvenNY Moderator Join Date: Mar 2002 Location: New York Posts: 4,259	What a relief....

1 Oct 2002, 02:19 PM	#15
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	I just chatted to our account manager and he's going to get a quote to us within 24 hours. It'll then be around 2 days to get the new server set up at Rackspace, and probably around 2 more days to migrate all the accounts across. Fingers crossed that it behaves until that's all done! (If it doesn't, it's not the end of the world--we'll just have to get the off-site backup or physically transfer the disks into another machine; but it will mean downtime, which no-one likes!)