Goodjob FM

mail2me · 16 Aug 2003, 04:24 AM

I think the FM did quite a good job handling the crisis that was triggered from the worst power blackout in US history.

I noticed that the FM was down but was glad to see updates and a genuine effort that restored the system in a very short time considering the depth of the crisis that is still affecting many. Credit should be given where its due.

**Sherry** · 16 Aug 2003, 05:15 AM

Quote:

Originally posted by mail2me
Credit should be given where its due.

I agree.

Sherry

zoe77 · 16 Aug 2003, 05:18 AM

to the guys at Fastmail, I would like to extend my best wishes for a good job done too...

I am sure you guys have been taking the heat from other users abt the outage but you will still have my support as a customer for the superb service Fastmail has been running so far!

lunastrixae · 16 Aug 2003, 05:20 AM

I can't agree more. I know what it's like to have to deal with these kinds of problems first hand. I have no idea how they can work on the problem and have time to read all the complaints/questions here. No wonder Jeremy has CTS.

16 Aug 2003, 05:23 AM

I agree.

I've just bought a paid account with Fastmail, but I don't feel annoyed at all about the outage, it was obviously something the guys at FM had no control over.

Jeremy Howard · 16 Aug 2003, 05:30 AM

Many thanks folks. Pretty busy last 24 hours!...

NYI are blaming the problem on a diesel generator failure. We're extremely disappointed with how they handled the problem. We'll be seeking a range of improvements from them and will have to move elsewhere if they are not implemented.

**Sherry** · 16 Aug 2003, 05:30 AM

At least now, Jeremy can rest his "voice" for awhile.

Sherry

fryr · 16 Aug 2003, 06:18 AM

I also want to say a big thank you for the time and effort the FM team have put in.

Well Done !!!

FMRocks · 16 Aug 2003, 06:24 AM

No sweat, Jeremy. I think most of us are quite understanding of the situation and are very happy that you are dealing with NYI in a proper way. We couldn't ask for anything more. Frankly, I was bit apalled to see some here complaining and beating up on Fastmail.fm -- it to me was the ultimate me-ism. "I want my email and I don't care that millions of people don't have power for the essentials" type of thinking. Sorry, but I didn't appreciate that.

kander · 16 Aug 2003, 06:32 AM

FMRocks, couldn't agree more...

To me Email is the most important form of communication I have, so ok, I was slightly annoyed, but hey, what about those people stuck in elevators, subways, etc? What about people who own restaurants and icecreamshops? They probably had a lot more to worry about... made my realize my 4 lines of plaintext weren't all that important after all.

--K

mammaduck · 16 Aug 2003, 06:58 AM

You all say it a lot better then I ever could. And I agree with all of you. especially FMRocks.

Jeremy, Rob, Onno, Kirill, (I am sure I am forgetting somebody here, but it's late so please forgive me) GREAT JOB!!

Hanneke

**JeffK** · 16 Aug 2003, 07:19 AM

Hear hear again.

Jeff

steve.nz · 16 Aug 2003, 07:25 AM

Last night the power didn't go off down here in the southern hemisphere, the mail was interupted for a while but by far thw worst thing that happened was the New Zealand Warriors lost to the Newcastle Knights.

Hopefully tonight the All Blacks will get one over on out Australian friends and I'll be able to e mail everyone about it later.

Normal service will have been resumed!!!!

Prediction

New Zealand 42 Australia 10 LMAO

**JeffK** · 16 Aug 2003, 07:30 AM

You must be kidding!

steve.nz · 16 Aug 2003, 07:32 AM

Of course I'm kidding - I really think we'll break 50 points!!!

16 Aug 2003, 04:24 AM	#1
mail2me Master of the @ Join Date: Apr 2002 Location: California, USA Posts: 1,597	Goodjob FM I think the FM did quite a good job handling the crisis that was triggered from the worst power blackout in US history. I noticed that the FM was down but was glad to see updates and a genuine effort that restored the system in a very short time considering the depth of the crisis that is still affecting many. Credit should be given where its due.

16 Aug 2003, 05:18 AM	#3
zoe77 Junior Member Join Date: Aug 2003 Posts: 1	to the guys at Fastmail, I would like to extend my best wishes for a good job done too... I am sure you guys have been taking the heat from other users abt the outage but you will still have my support as a customer for the superb service Fastmail has been running so far!

16 Aug 2003, 05:20 AM	#4
lunastrixae Member Join Date: Aug 2002 Posts: 78	I can't agree more. I know what it's like to have to deal with these kinds of problems first hand. I have no idea how they can work on the problem and have time to read all the complaints/questions here. No wonder Jeremy has CTS.

16 Aug 2003, 05:23 AM	#5
Guest Posts: n/a	I agree. I've just bought a paid account with Fastmail, but I don't feel annoyed at all about the outage, it was obviously something the guys at FM had no control over.

16 Aug 2003, 05:30 AM	#6
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	Many thanks folks. Pretty busy last 24 hours!... NYI are blaming the problem on a diesel generator failure. We're extremely disappointed with how they handled the problem. We'll be seeking a range of improvements from them and will have to move elsewhere if they are not implemented.

16 Aug 2003, 05:30 AM	#7
Sherry Moderator Join Date: Dec 2002 Location: USA Posts: 8,687	At least now, Jeremy can rest his "voice" for awhile. Sherry

16 Aug 2003, 06:18 AM	#8
fryr Senior Member Join Date: Jun 2003 Location: Yorkshire, UK Posts: 147	I also want to say a big thank you for the time and effort the FM team have put in. Well Done !!!

16 Aug 2003, 06:24 AM	#9
FMRocks The "e" in e-mail Join Date: Sep 2002 Location: FM does NOT refer to Fastmail (anymore). Posts: 4,034	No sweat, Jeremy. I think most of us are quite understanding of the situation and are very happy that you are dealing with NYI in a proper way. We couldn't ask for anything more. Frankly, I was bit apalled to see some here complaining and beating up on Fastmail.fm -- it to me was the ultimate me-ism. "I want my email and I don't care that millions of people don't have power for the essentials" type of thinking. Sorry, but I didn't appreciate that.

16 Aug 2003, 06:32 AM	#10
kander The "e" in e-mail Join Date: Jan 2002 Location: The Netherlands Posts: 4,112	FMRocks, couldn't agree more... To me Email is the most important form of communication I have, so ok, I was slightly annoyed, but hey, what about those people stuck in elevators, subways, etc? What about people who own restaurants and icecreamshops? They probably had a lot more to worry about... made my realize my 4 lines of plaintext weren't all that important after all. --K

16 Aug 2003, 06:58 AM	#11
mammaduck Cornerstone of the Community Join Date: Mar 2002 Location: Netherlands Posts: 706	You all say it a lot better then I ever could. And I agree with all of you. especially FMRocks. Jeremy, Rob, Onno, Kirill, (I am sure I am forgetting somebody here, but it's late so please forgive me) GREAT JOB!! Hanneke

16 Aug 2003, 07:19 AM	#12
JeffK Moderator Join Date: Feb 2002 Location: Kingaroy, AU Posts: 3,179	Hear hear again. Jeff

16 Aug 2003, 07:25 AM	#13
steve.nz Junior Member Join Date: Apr 2002 Location: Wellington New Zealand Posts: 24	Last night the power didn't go off down here in the southern hemisphere, the mail was interupted for a while but by far thw worst thing that happened was the New Zealand Warriors lost to the Newcastle Knights. Hopefully tonight the All Blacks will get one over on out Australian friends and I'll be able to e mail everyone about it later. Normal service will have been resumed!!!! Prediction New Zealand 42 Australia 10 LMAO

16 Aug 2003, 07:30 AM	#14
JeffK Moderator Join Date: Feb 2002 Location: Kingaroy, AU Posts: 3,179	You must be kidding!

16 Aug 2003, 07:32 AM	#15
steve.nz Junior Member Join Date: Apr 2002 Location: Wellington New Zealand Posts: 24	Of course I'm kidding - I really think we'll break 50 points!!!