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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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1 May 2010, 09:33 PM | #316 | |
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Bye! |
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1 May 2010, 09:35 PM | #317 |
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1 May 2010, 09:38 PM | #318 | |
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So, I agree it SHOULD be working just fine, but it doesn't. Fastmail SHOULD have sorted out a better search function for finding emails, but they didn't. My original point, that the two companies are have well-matched histories of neglecting some really basic things still stands. That 100 million people use Opera is neither here nor there. You're not going to persuade me that something is good just because lots of people use it. Some of them might be forced to because of a lack of alternatives, or compatibility or because they're too lazy to look for something better. Who knows. "Lots of people do it, therefore it's fine." isn't an argument. In fact, as I pointed out, it might be a downside if Opera decide to broaden their customer base by attracting people who don't care for what Fastmail has done well. That's exactly it. I don't want "cool stuff and that". I want a reliable email service that is practical, stable and responsive to its customers. I don't want problems with something that is all style and very little substance. I don't want it to be "cool". I want it to be GOOD. |
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1 May 2010, 09:51 PM | #319 | |
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I've just wasted an entire Saturday making urgent alternative arrangements for a domain based email service after getting just two hours notice from Opera/Fastmail that my service provider had changed to a company with a bad attitude to customer service and that I had until midnight on Friday night to accept the new arrangements or take a walk. I'm not very happy with Fastmail or Opera at the moment and certainly don't appreciate sanctimonious comments from a "blow in" who has never been a Fastmail customer and who hasn't been on the receiving end of such appaling customer service. FWIW the ultimatum email was delivered to my inbox at 6:00 PM Friday night South Australian time. By chance, I read it at 10:00 PM Friday night, just two hours before the expiry of Opera's ultimatum time. Last edited by RusVebgo : 1 May 2010 at 10:00 PM. |
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1 May 2010, 09:51 PM | #320 | |
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I am merely commenting that a press release and a brief email requesting action within a 24 hour period, without detailing each option (refunds, what happens to canceled accounts, etc.) is not "FM like". Comparing two companies simply because they operate outside of the US and have a small, devout following isn't enough to paint a promise of the future. |
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1 May 2010, 10:38 PM | #321 | |
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And the fact is that the very same people who handled customer service for FastMail two days ago are still handling them. Are you saying that these individuals who have been doing customer service changed personalities overnight? |
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1 May 2010, 10:39 PM | #322 | |
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When most of the name-calling (such being called a "fanboy" for disagreeing with someone) is from people who are apparently deeply rattled by the acquisition, it's rather strange to throw accusations at those who have not resorted to such behavior. |
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1 May 2010, 10:54 PM | #323 |
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If you think the email we all got on Friday from Opera/Fastmail was an example of good customer service, then fine. I hope you continue to get similar satisfactory service from the new proprietors of Fastmail. I thought it was appalling, so I voted with my wallet. I've just finished migrating our email to a new service and have cancelled my account and moved on.
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1 May 2010, 11:01 PM | #324 |
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Even if you do know that it wasn't possible to warn people in advance, you still assume that the situation is because of malice rather than, say, forced by law to perform mergers and acquisitions in a certain way?
I simply don't understand the venomous posts some people are making. It clearly looks like both Opera and FM are willing to listen, so why not take the opportunity to share your thoughts in an intelligent and calm manner instead of simply assuming that they are malicious *******s who want nothing more than to make your life miserable? Maybe they handled this badly. Maybe they could have done something differently. Maybe they couldn't. But we are all intelligent people here, presumably. If you can make your case in a calm, factual, rational manner I am sure they would be more than willing to listen to what you have to say, and maybe even address any negative effects the acquisition might have for FM customers. And honestly, do you really think FM stops respecting your privacy just because another privacy-minded company bought it? |
1 May 2010, 11:03 PM | #325 | |
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I must say, however, that the vehemence of some posters is certainly baffling. One can only imagine the outrage if no one from Opera (employee, volunteer or just fan) had bothered to weigh in on this discussion. There would have been claims of "stonewalling" and cries of "Why the silence? What are they hiding? Why won't they talk to us?" But when we do offer comments, we're fanboys and shills and stooges. As I was when I first learned of the acquisition yesterday, I am absolutely convinced that time will put everyone's fears to rest. But then, what do I know? I'm just another stooge. |
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1 May 2010, 11:04 PM | #326 |
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1 May 2010, 11:05 PM | #327 |
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What does it mean when you are a volunteer under NDA? Do you work for the company?
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1 May 2010, 11:12 PM | #328 |
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1 May 2010, 11:20 PM | #329 | |
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As I posted yesterday (many, many, many pages ago in this thread), I've been using Opera for ten years and first became involved "internally" in 2004, as a member of the "USA Ambassadors," a group of volunteer users who tried to increase usage of Opera in the United States. That effort was long-ago absorbed into the broader Opera Community. Since then, I've gotten involved with testing. I'm more of a newbie with Fastmail, having only used it for three years. One of the things that delighted me when I became a Fastmail convert was discovering how many folks connected with Opera (employees and volunteers alike) were also using it. There are many, many Fastmail fanatics at Opera. It's like a "community within a community." |
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1 May 2010, 11:22 PM | #330 | |
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...and welcome to the forums |
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