|
Runbox Forum Everything related to Runbox should go here: suggestions, comments, complaints, questions, technical issues, etc. |
|
Thread Tools |
17 Feb 2017, 11:56 PM | #1 |
Junior Member
Join Date: Feb 2017
Posts: 2
|
Awaiting support
Is anyone else experiencing a delayed response from Runbox Support? I sent them an email 3 days ago but no response yet. Last time I needed to contact Support several months ago they replied within about 24 hours. Maybe they're just very busy, and I've now submitted a ticket in case that's a quicker way of getting a response.
|
18 Feb 2017, 04:32 AM | #2 |
Cornerstone of the Community
Join Date: Nov 2008
Location: UK
Posts: 549
Representative of:
Runbox.com |
If you contact us by email then you will get an auto-reply with some information about our support and also asking you to respond to the auto-reply so that your ticket is registered in our system. If you don't reply to our message we never see your email.
If you did reply to our email but didn't get a response, ask us about this in your more recent support ticket and we can look at what went wrong. |
18 Feb 2017, 05:51 AM | #3 | |
Junior Member
Join Date: Feb 2017
Posts: 2
|
Quote:
OK thanks, I did reply to the auto-reply. And the issue I emailed Support about has now been resolved. Last edited by run user : 19 Feb 2017 at 06:35 AM. Reason: change title of post to say RESOLVED |
|
Thread Tools | |
|
|