tuffmail.com is down

rjforsythe · 9 Feb 2009, 10:55 PM

I can't access tuffmail, anyone else having trouble?

Berenburger · 9 Feb 2009, 11:11 PM

Yes, also here.
Nothing on the status page.

NB. Status page can be up, because it's on another server.

rjforsythe · 9 Feb 2009, 11:16 PM

I just got www.tuffmail.com to come up, and then its not responding again.

Berenburger · 9 Feb 2009, 11:27 PM

OK, there's now something on the status page.

Quote:

Internal routng problem
Reloading routers now

markwolk · 9 Feb 2009, 11:58 PM

Still down for me. I cannot even access the website.

rjforsythe · 10 Feb 2009, 12:23 AM

I just got a successful login via Roundcube. No status update on the status webpage yet.

rjforsythe · 10 Feb 2009, 12:25 AM

Oops, must still be down, the connection in roundcube is failing now...

nbarr · 10 Feb 2009, 12:29 AM

Status Page just updated.

Quote:

Static routes will be put in place within 40 minutes and should fix the problem We apologize for this extremely unusual interruption. It is a routing problem - no mail will be lost. Router reload did not fix the problem. Reloading routers now.

William9 · 10 Feb 2009, 01:14 AM

This is a very unusual outage. Tuffmail has been very reliable for me over the years.

jakeismydog · 10 Feb 2009, 02:08 AM

I am into my third year with Tuffmail and have never seen anything even remotely approaching this. Very unusual indeed.

g4mby · 10 Feb 2009, 02:13 AM

Quote:

Originally Posted by jakeismydog

I am into my third year with Tuffmail and have never seen anything even closely approaching this.

I'm into my third week, I hope I won't regret the move as I've just paid my first subscription.

I'm not too worried at the moment as feedback about Tuffmail's service has been very good but it is three hours since that status message was posted and I would have thought there could have been some sort of estimate of when service would return.

markwolk · 10 Feb 2009, 02:26 AM

This is highly unusual. In fact, I think it is the first time such a long downtime affects Tuffmail.

I am glad to to have a redundant email system, with the Mx records of my domains pointing both at Tuffmail and fastmail.fm.

tknterry · 10 Feb 2009, 02:27 AM

I just tried to logon to Tuffmail also and it is completely down for me here in Wisconsin. Their web page is down also.

The last status msg was about 3 hours ago at http://status.tuffmail.net/ This is the first major outage I have ever had with Tuffmail.

DPW · 10 Feb 2009, 02:59 AM

been with Tuffmail for three years,first time I've had this issue too.

MarkK · 10 Feb 2009, 03:24 AM

I remember they had a brief outage one year ago due to the nuclear power blackout in Florida, but I don't think it was this long.

It would really help to have an updated status, even if they don't know how long it will take. Just to say it will be back up in 40 minutes, and then leave us hanging for hours isn't a good approach.

I'll be switching over my MX records if I don't hear anything soon.

9 Feb 2009, 10:55 PM	#1
rjforsythe Junior Member Join Date: Oct 2008 Posts: 7	tuffmail.com is down I can't access tuffmail, anyone else having trouble?

9 Feb 2009, 11:11 PM	#2
Berenburger The "e" in e-mail Join Date: Sep 2004 Location: The Netherlands Posts: 2,908	Yes, also here. Nothing on the status page. NB. Status page can be up, because it's on another server. Last edited by Berenburger : 9 Feb 2009 at 11:17 PM.

10 Feb 2009, 02:08 AM	#10
jakeismydog Junior Member Join Date: Feb 2009 Location: Ontario, Canada Posts: 11	I am into my third year with Tuffmail and have never seen anything even remotely approaching this. Very unusual indeed. Last edited by jakeismydog : 10 Feb 2009 at 02:23 AM. Reason: Changed closely to remotely and added additional comment

9 Feb 2009, 11:16 PM	#3
rjforsythe Junior Member Join Date: Oct 2008 Posts: 7	I just got www.tuffmail.com to come up, and then its not responding again.

9 Feb 2009, 11:58 PM	#5
markwolk Essential Contributor Join Date: Dec 2003 Location: Christchurch, New Zealand Posts: 346	Still down for me. I cannot even access the website.

10 Feb 2009, 12:23 AM	#6
rjforsythe Junior Member Join Date: Oct 2008 Posts: 7	I just got a successful login via Roundcube. No status update on the status webpage yet.

10 Feb 2009, 12:25 AM	#7
rjforsythe Junior Member Join Date: Oct 2008 Posts: 7	Oops, must still be down, the connection in roundcube is failing now...

10 Feb 2009, 01:14 AM	#9
William9 The "e" in e-mail Join Date: Nov 2005 Location: San Francisco Posts: 2,281	This is a very unusual outage. Tuffmail has been very reliable for me over the years.

10 Feb 2009, 02:26 AM	#12
markwolk Essential Contributor Join Date: Dec 2003 Location: Christchurch, New Zealand Posts: 346	This is highly unusual. In fact, I think it is the first time such a long downtime affects Tuffmail. I am glad to to have a redundant email system, with the Mx records of my domains pointing both at Tuffmail and fastmail.fm.

10 Feb 2009, 02:27 AM	#13
tknterry Junior Member Join Date: Jan 2007 Posts: 20	I just tried to logon to Tuffmail also and it is completely down for me here in Wisconsin. Their web page is down also. The last status msg was about 3 hours ago at http://status.tuffmail.net/ This is the first major outage I have ever had with Tuffmail.

10 Feb 2009, 02:59 AM	#14
DPW Junior Member Join Date: Mar 2007 Posts: 23	been with Tuffmail for three years,first time I've had this issue too.

10 Feb 2009, 03:24 AM	#15
MarkK Member Join Date: May 2004 Location: Toronto, Canada Posts: 59	I remember they had a brief outage one year ago due to the nuclear power blackout in Florida, but I don't think it was this long. It would really help to have an updated status, even if they don't know how long it will take. Just to say it will be back up in 40 minutes, and then leave us hanging for hours isn't a good approach. I'll be switching over my MX records if I don't hear anything soon.